Smithtown Volkswagen - Service Center

Hose repair Always very friendly, easy to make appointments. They always do a great job and always very professional. Highly recommend coming to Volkswagen servic Always very friendly, easy to make appointments. They always do a great job and always very professional. Highly recommend coming to Volkswagen service for anything. More

Good customer service When I purchased the car I was given 2 free oil changes. I went in for my 2nd oil change was told that the offer expired. The woman called management When I purchased the car I was given 2 free oil changes. I went in for my 2nd oil change was told that the offer expired. The woman called management and was able to extend the offer and I got my free oil change Only problem is my seat belt would not retract and they had to order the part. As of this date I still haven’t heard anything about the part. I’m now out of state so it’s not a problem at the moment More

Not a good experience I made an appointment to have my car looked at in the repair shop for 1pm on January 6th.. I dropped off the car and was told I would hear in a few h I made an appointment to have my car looked at in the repair shop for 1pm on January 6th.. I dropped off the car and was told I would hear in a few hours the results of the diagnosis of the problem. At 4pm I called the office as I had not heard anything. The service woman stated that she would have James call me right back as he was busy with a client. 40 minutes passed with no call. I called back and was told the same thing...he will call me right back. Again, no call so I called back at 5pm was put on hold for 10 minutes until James came on phone to tell me of repair. He said it would be a few days as parts had to be ordered. I asked if I could get a loaner and he said there were none available until the following morning. The service was completed by the end of last week and the loaner was returned. The major problem that I have about your service is twofold. First, what is the point of making an appointment if it then takes almost 5 hours for someone to look at my car after it was dropped off? Second, the responsiveness and call-back for status on car was deplorable. It seems like you have nice people in your office but it is clear that you are totally understaffed or you have people that just don't care about calling your customer back. I had to call your service department three times in over an hour to get someone to tell me what was happening with my car. All three times I had to listen to your tape recording while on hold stating that you are the number 1 service provider on Long Island. You may want to update that recording. More

So far so good. All I needed was wiper blades & two batteries for the remotes. The nice gentleman that waited on me was a pleasure. batteries for the remotes. The nice gentleman that waited on me was a pleasure. More

Oil Change I found the service department @ Smithtown Volkswagen to be courteous and professional. I was reluctant at first to sacrifice my busy Saturday mornin I found the service department @ Smithtown Volkswagen to be courteous and professional. I was reluctant at first to sacrifice my busy Saturday morning for the scheduled service but I was in and out within an hour and still able to accomplish all Saturday errands without interruption. More

Airbag Software Recall While having to take time for a recall is not fun, Smithtown VW made it easy to schedule and had me in and out quickly. While having to take time for a recall is not fun, Smithtown VW made it easy to schedule and had me in and out quickly. More

The service area is nothing fancy , but the workers are the best. Nothing else to say, nothing else to say, nothing else to say, used my 25 words the best. Nothing else to say, nothing else to say, nothing else to say, used my 25 words More

People were very nice and the service was quick. Great dealership especially the sales manager. Super friendly and very professional. Would definitely purchase another vehicle from this dealership a Great dealership especially the sales manager. Super friendly and very professional. Would definitely purchase another vehicle from this dealership and recommend them to my friends and family.. More

Only Volkswagen dealership o will come too awesome place awesome people Always helpful and informative they always treat me with kindness and courtesy love it awesome people Always helpful and informative they always treat me with kindness and courtesy love it More

oil change Very Good customer service. We had a oil change on our Jetta and they check the tires and we were given a voucher for free car wash. Very Good customer service. We had a oil change on our Jetta and they check the tires and we were given a voucher for free car wash. More