Since 1988 I have bought 5 Volvos from Smithtown Volvo. In each sale, Jay George assisted in the sale. Jay has always extended himself in regard to my and my family's auto needs and financing issues. Of note, even after the sale, he has always been available. Jay not only verbalizes concern and commitment, but carries through in action. One particular instance comes to mind. During one winter day, after my family was given a loan car during routine service, an unexpected snow storm hit. My family was rear ended while returning in the PM from a doctor visit. My young son was in the car. As I was in the city at the time, I called Jay. His only concern was the the safety of my family and emphasized that he would handle everything; and he did. Jay not only dealt with assisting with the police report, insurance issues and tow service, but ensured my family returned safely to the dealership. When they did, another loan car was provided.
The first Volvo I purchased had 331,000 miles on it when I traded it in for the Volvo station wagon. In my 27 years of driving Volvos, and approximate 1,000,000 miles I have only had one instance of having to call for assistance. This was due to a problem with a hose. I was again in the city and called Wayne Johnson for assistance. When I told him that I had to be in court in 3 hours, he sent an assistant to drive me to court, with the assistant then dealing with the tow and later driving me back to Long Island. In all the years that I have brought my cars to Wayne, he has demonstrated consistent honesty and professionalism. Due his being proactive, I have been both impressed and satisfied with the service and ensuing safety he and his staff have provided. . . . RJ Malsky, PhD