Smothers European Volvo

We had an extremely frustrating experience at Smothers European between June 11–12, 2025. We were working with Sandra at Mercedes-Benz and fully prepared to move forward on a car we’d been eyeing for some European between June 11–12, 2025. We were working with Sandra at Mercedes-Benz and fully prepared to move forward on a car we’d been eyeing for some time. Instead, we were blocked by Ron from Volvo, who selfishly kept the vehicle for himself. We sat for over 3.5 hours at the dealership waiting, only to be told the car was “on hold” and no longer available to us—despite the fact that we were ready and eager to buy. What makes it worse is that management was informed and involved, yet still allowed the sale to be stolen. We weren’t just ignored—we were completely dismissed. Sandra was the only one who treated us with professionalism and care, and it’s a shame that internal politics and commission chasing were allowed to override fairness and customer service. This dealership failed us, and it’s clear there’s a bigger issue with how things are run. More

Great communication! Friendly staff! I had a wonderful experience with Santa Rosa dealership! Will definitely go back for future car purchases Friendly staff! I had a wonderful experience with Santa Rosa dealership! Will definitely go back for future car purchases More

Great company to work with. This is our fourth car we have purchased from them. Like their service department. This is our fourth car we have purchased from them. Like their service department. More

The entire process was fantastic! Steve Carlton and his team were great to work with and extremely pleased with my purchase! Steve Carlton and his team were great to work with and extremely pleased with my purchase! More

I had several questions about the Volvo XC60-T8. They could not or would not answer them. For example - why did a car with less than 6K miles need one new tire? This all was on-line. My last que They could not or would not answer them. For example - why did a car with less than 6K miles need one new tire? This all was on-line. My last question was never answered. More

We just bought a CPO XC40 from Smothers European Volvo, and the experience was very pleasant. Brandon was really responsive with all my questions, and Mauricio was trying to make our visit as comfortable a and the experience was very pleasant. Brandon was really responsive with all my questions, and Mauricio was trying to make our visit as comfortable as possible. Just like others have mentioned, we didn't feel any pressure to make a purchase. We saw some additions items that needs to be addressed before delivery, and Pedro didn't push back on any of them. The Finance person also didn't try to push us in buying any of the extended warranty/ package either. We probably went thru 4 car purchases in the last 8 years, and this experience was the best. Even after the purchase, they are still very eager to help when I have some small issue we want to address, and reached out to make sure we are 100% happy with the purchase. More

Couldn't be happier John White and the crew at Smothers Volvo took such good care of me and my family! This really was such a hassle free and easy car buying experience. John White and the crew at Smothers Volvo took such good care of me and my family! This really was such a hassle free and easy car buying experience. I live about 3.5 hours away from Santa Rosa so everything we did was over the phone and via text. Honestly I was a little nervous about buying a car in the middle of a pandemic, and also since we don't live nearby; that we might get taken advantage of. That was not the case! I told John exactly what I wanted and he got it for me, in under our budget! I couldn't be happier with every aspect of our purchase. They took care of everything, and all I had to do was show up and get the keys! They even offered to deliver the car to my driveway, but I really wanted to drive it home myself! If you are in the market for a new or used Volvo, Smothers is the place to go!!! Thanks again John!!! Oh and btw I friggin love this car!! (2020 XC 60) More

Parts department was extremely helpful!! Thank you to all the guys in the parts department I am a single mom and my door of my xc90 was vandalized.. they helped me get a replacement door and Thank you to all the guys in the parts department I am a single mom and my door of my xc90 was vandalized.. they helped me get a replacement door and were extremely helpful and friendly!! I couldn’t thank you guys enough!! Keep up the great work!! -Leah (Willits,CA) More

Very happy with my hi quality preowned vehicle from Smothers From the moment I walked into this dealership looking at their pre-owned cars I was impressed by their laid back attitude. Ron Cope their salesman wa From the moment I walked into this dealership looking at their pre-owned cars I was impressed by their laid back attitude. Ron Cope their salesman was attentive but he was not all over me like in other dealerships. Ron was available anytime I had questions and he gave me answers to all of my queries. The reason I stopped by Smother’s European was that I was up north and stopped by this dealership on my way back to the SF Peninsula because of seeing an add for a car I wanted. (On Car Gurus) It turns out it was a great car. Being a pre-owned vehicle, I wanted to take it to a trusted mechanic to check it out before buying the vehicle. I didn’t know any in Santa Rosa and John White the sales manager was very understanding and accommodated me by letting me take it back to the SF Peninsula Sunday evening to have my mechanic check it out Monday morning. Ron, Mark Smith and I worked out a price that I thought was very fair before I took it to my mechanic. The car checked out perfectly with my mechanic. I came back Monday afternoon to the dealership and we signed the papers on the deal we had agreed to. I had a pre-approved loan from my local credit union and they were able to honor that loan even though my credit union was more than 70 miles away. I was very impressed and happy as I rode my new high quality pre-owned car out of the Smothers European Dealership. I was even more impressed 2 weeks later. I had a small problem with the Sunroof, so I called John White the Sales Manager. Even though the sunroof wasn’t a part of the 30 day limited warranty, he totally took care of the issue after I brought it in and got it taken care of locally. I received a check in the mail covering the entire cost 2 days after getting it fixed. After Smothers European took care of my small sunroof issue I was even more impressed with their integrity. If I lived closer, I would definitely get my vehicle serviced there. If you are looking for a vehicle new or used, I highly recommend Smothers European. FYI, they do have high quality pre-owned cars other than Volvos and Mercedes. Smothers European cares about the customer. They are honest, and have integrity. They are the opposite of what many have in mind when it comes to buying pre-owned vehicles which is why you should check them out! I know I will next time I am in the market for a new or high quality pre-owned car! mahalo, JC More

I called on Friday 1/27/2017 my low beam light was out, I spoke with a very nice young women, who said After speaking to the service department that I would need to make an appointment to replace my low bea I spoke with a very nice young women, who said After speaking to the service department that I would need to make an appointment to replace my low beam bulb, I agreed and scheduled an appointment on Wednesday 2/1/2017 @ 0730. I asked how long it would take and she said she would ask, put me on hold. When she returned to the phone she to,d me the technitians would not be in until 0800 and it would take 1.5 to 2 hours to replace a low beam bulb! Really 2 hours to sit in a waiting room to replace a bulb, it took less time to service my car! So, disappointed! I am a single working women and do not have 2 hours to sit with an appointment to have a bulb changed, shame on you! More