Smothers European Volvo

I normally don't write reviews, but I had such a great experience with Smothers that I felt compelled to do so. My wife and I purchased a 2012 S60 last Saturday and could not be more pleased! Eve great experience with Smothers that I felt compelled to do so. My wife and I purchased a 2012 S60 last Saturday and could not be more pleased! Everything began about a week prior to the purchase as I was doing research online (I don't enjoy the typical pressure associated with purchasing a vehicle, so I'd been shopping all across the country online for a number of months rather than going into dealerships. I knew the market well and I was solid on what I was willing to pay). I saw a few vehicles that interested me and opted to use the online chat function on Smothers' website to request more information. John White was on the other end of the chat and he provided all the information I needed. The vehicle he initially suggested was a little above my price range, and he was completely respectful of that. He gave me an honest assessment of what I could expect in my price range (which aligned with my own research) and I provided my email address so he could contact me if he came across anything. A few days later, I inquired via email about a different vehicle on Smothers site that had previously escaped my notice. It was well priced online, but I wanted to see if there was any additional room for negotiation. John responded quickly with his best offer and I told him I’d get back to him. I took the offer to a number of other dealers in the area, and none of them could come within $3000 of his price for vehicles with the same options and mileage. After discussing everything we my wife, we both agreed this was a great deal and decided to move forward. Again, John was very responsive via email and did all the legwork to give me the exact out-the-door price prior to coming in to the dealership. Smothers was the only dealership (out of roughly 20 that I contacted) willing to discuss specifics regarding price online. I greatly appreciated this aspect of their service because it assured me there would not be any bait-and-switch or pressure when I actually went to the dealership. My wife and I traveled to Santa Rosa as soon as our work schedules would permit in order to test drive and take possession of the vehicle. John was off that day, but we had the pleasure of working with Jeff and Mark. Jeff immediately greeted us and took us out to see the car and get behind the wheel. He was extremely knowledgeable about the vehicle and provided great explanations and demonstrations of many of the features (including the City Safe auto stop). My wife and I both felt completely comfortable in the vehicle by the conclusion of the test drive. Upon return to the dealership, Mark took over and walked us through the payment process. My wife and I paid cash, so we figured the process would be fairly simply. However, there are still quite a few forms that need to be filled out. Mark patiently explained each form and ensured we were comfortable prior to signing anything. Needless to say, my wife and I are now the proud owners of a 2012 S60! Our experience with Smothers was outstanding from beginning to end. It was such a relief to interact with people who were upfront and honest about what they could offer. We got a great deal, and were always treated with respect. I highly recommend this dealership and will gladly do business with them again. More

Rarely do you find such a great dealership from start to finish; sales,financing,service. I've experienced all departments and Smother's is top notch in their customer service. They have a wonderful team of finish; sales,financing,service. I've experienced all departments and Smother's is top notch in their customer service. They have a wonderful team of professionals and I have referred them without question to several friends. I felt as if I were their only client, and every detail was handled smoothly, stress free, and in an honest, ethical way. I have purchased 4 cars through Smothers and have been exceptionally happy each time. More

I bought a new Volvo XC70 wagon in '08 and have had to have it in a few times for some very minor repair work (squeaky rear door, radio...). Both times my car was not repaired on the first attempt and I have it in a few times for some very minor repair work (squeaky rear door, radio...). Both times my car was not repaired on the first attempt and I had to bring it back multiple times before the incompetent service staff was able to make the repairs correctly. The woman at the service desk is the most UNFRIENDLY person and it is impossible to get a loner car from them. The courtesy driver was rude and the service managers leave much to be desired (poor communication i.e. do not call when car is done). I will never buy another Volvo from Smothers because of their very poor quality service department. The sales associates in the showroom are friendly/knowledgable but I'm sure they are at any Volvo dealership. Take the extra time to drive to Marin or Berkeley to buy your next Volvo, I know I will. More

I bought my used car from these guys and after having them "fix" the alignment and attempt to adjust the headlights I gave up. Paul, who sold me the car was fine. The service department leaves much to them "fix" the alignment and attempt to adjust the headlights I gave up. Paul, who sold me the car was fine. The service department leaves much to be desired. Once you bought the car they treated me like a refugee without a passport. I would not recommend them, nor do I use their services. Rather, I drive to McKevitt Volvo in Berkeley and get the best service anyone could possible expect or desire. More

Because of Jerry Reed I would recommend Smothers European to any of my friends or family. What a great guy who truly cares about his customers and is invested in retaining them! He went above and beyond fo to any of my friends or family. What a great guy who truly cares about his customers and is invested in retaining them! He went above and beyond for my husband and myself in resolving and issue with my car. Thanks Jerry! More

They went to amazing lengths to get me one of the very few V70R build-to-order allocations. Throughout, they were courteous, patient and well informed. I have been a satisfied customer for over 14 years a few V70R build-to-order allocations. Throughout, they were courteous, patient and well informed. I have been a satisfied customer for over 14 years and they(plus their Mercedes division) have the best attitude of any premium brand dealer in Northern CA. Also, the service dep't is thorough and knowledgeable. Thanks to Don and Ken, the car is always fixed properly. More