Solomon Chrysler Jeep Dodge Carmichaels

Incomplete Vehicle Diagnosis / Troubleshooting Be diligent with respect to servicing any vehicle not a “Chrysler, Jeep, Dodge” even if you purchased that vehicle from this dealership. I live in Car Be diligent with respect to servicing any vehicle not a “Chrysler, Jeep, Dodge” even if you purchased that vehicle from this dealership. I live in Carmichaels, and purchased a used vehicle (around $8,200 out the door) from Solomon on 10/21/2017 (less than 60 days ago); used 2008 Volvo S40 with 83k miles on it (not expecting the world out of it, just a daily driver to get me back and forth to work). Yesterday 12/13/17 the Check Engine light illuminated – and based on how recently I purchased the car I took it down to Solomon Auto for diagnostic, with the hope that it was not something too serious as I hadn’t had the car for 2 months yet (had driven 2k miles). On 12/14/17 I received a call that the “Check Engine” light illuminated due to the “Intake Solenoid” – which Solomon Auto indicated that the repair would be between $700-800. I went to Bill Gray Volvo in McMurray (Authorized Volvo dealer) to ask about the solenoid. I was told by the mechanics that Check Engine warnings for solenoid are often the cause of low oil, and I should check the oil before such a costly service. I then Googled “Volvo Intake Solenoid” to see if there were any results for my issue. The 2nd Google result from the website obd-codes.com defined my issue, and listed “Potential causes of diagnostic trouble code may include: low engine oil level” With this information about the oil, I went back to Solomon Auto to inquire as to whether the engine oil was checked – it was not! I was told that since Solomon Auto is a Chrysler dealer, and vehicle is Volvo, they read the code on the diagnostic machine and recommend replacing the parts/system – without looking up any alternative causes or doing any troubleshooting. Subsequent to checking the oil, the car was approximately 1-2 quart low on oil, and an oil change was completed and the light turned off (I drove 50 miles tonight to test drive and it has not turned back on). I recognize that Solomon Auto’s name indicates “Chrysler, Jeep, Dodge” but since I purchased the vehicle from them less than 60 days before, and there is no disclaimer or warning regarding bringing other brand vehicles to the service department – I was shocked that simply “reading the code” and providing me the option of a $700-800 repair was the only solution presented to me. While the service department was willing to work with me in order to follow my “Google Repair Insight” and advice I had independently gleaned from an authorized Volvo dealer – it left me disappointed that the only option presented to me was a significant repair close to $1,000 when it appears all the car needed was a quart of oil (or a $30 oil change). I brought this issue to the attention of the salesman who sold me the vehicle, who then spoke to the General Manager, and I was not charged for the “diagnostic” but simply the $38.90 for the oil change. I recognize that the service department cannot be tasked with knowing every code of every vehicle – but based on the fact I had just purchased the vehicle from Solomon less than 2 months ago, the fact that I live in Carmichaels where the dealership is located, and the fact that the potential repair of $700-800 was a very significant and costly choice – I did expect the service department to attempt to troubleshoot or evaluate potential alternatives, whether that meant calling a Volvo mechanic or looking at the first page of Google to see if there was anything else that could be done. Very disappointed both by the service department’s diagnostic, as well as the lack of service recovery from the General Manager (again, not expecting the world – but a free $30 oil change would have went a long way for my time and efforts in going to a Volvo dealership and diagnosing the issue myself). I will not return to Solomon Auto for any of my automotive needs More

Don't buy here There price lure you in but the trade in value is horrible I got way more than they offered shopping around and I mean 4000 more they are a joke. There price lure you in but the trade in value is horrible I got way more than they offered shopping around and I mean 4000 more they are a joke. More

Played the numbers game too well I made a mistake and would and can't do much about it now. The deed is done, but passing along my info to potential customers. To boil it down, I was I made a mistake and would and can't do much about it now. The deed is done, but passing along my info to potential customers. To boil it down, I was given numbers on a vehicle and involved was a trade. There was an incentive from the corporation for $1400 if you had a trade. I knew this going in and it was already accounted for in the discounts . I just wanted to hear the exact amount that my trade would be allowed. But when the salesman came back with a trade quote he did some sly math and added the corp incentive with the actual trade allowance and he said I was getting a trade of $1900 (1400 + 500) when it was really only $500. Never once did he say I was just getting just $500. If I would have realized this deception I would have left. Shame on me for not looking at the numbers better. But SHAME on the underhanded use of math to do a slick sell job. I have learned my lesson and will check out who I deal with and have someone along to check the numbers. I will not be using this dishonest dealership again. More

Great place to buy a truck! I recently purchased a used CPO 2014 Ram from the Brownsville dealership. GREAT DEAL!!! Chad was a great Salesman. He was courteous and knowledgeable I recently purchased a used CPO 2014 Ram from the Brownsville dealership. GREAT DEAL!!! Chad was a great Salesman. He was courteous and knowledgeable. Also there was no pressure at all when test driving or to buy. More

sales team went in wasnt pressured or bombarded at all. our salesman dave was great. they did all they could to get us financed and we walked away with a new dod went in wasnt pressured or bombarded at all. our salesman dave was great. they did all they could to get us financed and we walked away with a new dodge dart. More

Great and friendly atmosphere My husband and I just purchased a new 2015 keep grand Cherokee off of solomons. They were absolutely amazing to work with! They did everything they co My husband and I just purchased a new 2015 keep grand Cherokee off of solomons. They were absolutely amazing to work with! They did everything they could to get me my perfect jeep, from sales to finance, it was the best vehicle purchase I have ever made. I will be telling all of my friends and family to go there , they will not disappoint ! More

Awesome Experience! I have read some of the other reviews on this site for this dealership and I have to say, whatever problems might have occurred in the past, they are I have read some of the other reviews on this site for this dealership and I have to say, whatever problems might have occurred in the past, they are definitely not present now. The sales person, Rich, was friendly and knowledgeable. The finance person was equally friendly and knowledgeable. People were available to answer my questions, my wife's questions, and the one time I had to wait on Rich because he was with another customer and I hadn't thought to tell him I was coming in, I was offered coffee and the keys to the Dodge I was considering purchasing. I would have to say my experience here ranks at the top of my experiences at Dodge dealerships. More