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Sommer's Buick GMC Subaru - Service Center

4.5

25 Lifetime Service Reviews

7211 W Mequon Rd, Mequon, Wisconsin 53092

25 Reviews of Sommer's Buick GMC Subaru - Service Center

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July 28, 2018

"Very Helpfu!"

- Bigjim

My review is called Very Good because when I came to Sommers and Joe each listened and immediately offered me the opportunity to get the repair done if needed or a time when the work could be done. I came today and all was checked out and everything explained to me what was done to answer my issue. I was satisfied and left grateful for the service!!!

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Joseph Pochert
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Aug 01, 2018 -

Sommer's Buick GMC Subaru responded

Hello, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!

June 21, 2018

"Excellent in every way"

- Marilinda

I've had the Subaru Outback for close to a year now. I knew I wanted one when my daughter had one and loved it. Joe Pochert, although new to Sommers, was an excellent salesman and surely an asset to the Sommers sales team. Today I had it in for service for the first time, everything was very professional and taken care of perfectly. This Outback is my favorite care I've ever owned or driven, I'm so happy with it.

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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Joseph Pochert
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jul 14, 2018 -

Sommer's Buick GMC Subaru responded

Thank you for your kind words and this wonderful review! We are glad you are happy with your Outback! Safe travels!

May 19, 2018

"Best dealership on Northshore"

- Tom in Cedarburg

Great organization. Wally runs a quality dealership. Whole staff is professional and customer oriented. Even though bringing a car in for service is not normally a pleasant experience, I always feel well treated when I leave.

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Recommend Dealer
Yes
Employees Worked With
Don Ciardo
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Phillip Robinson
Jul 14, 2018 -

Sommer's Buick GMC Subaru responded

We are happy to hear our staff always take such great care of you! We look forward to your next visit! Take care!

April 23, 2018

"Great experience"

- John

The service was very professional. Steve was able to answer all of our questions and handle our concerns. My wife and I have never been disappointed with the service that we have received at Sommers Subaru.

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Recommend Dealer
Yes
Employees Worked With
Steve Hanke
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Apr 23, 2018 -

Sommer's Buick GMC Subaru responded

John, it’s great to know that Steve provided an exceptional service experience for you. We take pride in our customer care and appreciate you taking the time to give us this positive feedback. If you have any further questions regarding your vehicle please let us know! Kind regards, Grant Sommer – Sales and Marketing Mananger - gs@sommersautomotive.com

April 21, 2018

"Great Sales and After Sales Customer Service. "

- WU

We live in the Oconomowoc area. Sommers is a long drive for us, but we are willing to travel for outstanding customer service. This is our fourth Subaru Forester and our first from Sommers. The buying experience was effortless. Steve was a patient professional. The service department is responsive and professional. Subaru is a high quality, reliable and comfortable SUV. We are completely satisfied with Sommers and we will certainly return for service and new vehicle purchases.

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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Steve Hanke
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Grant Sommer
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Matt Czaplewski
Apr 23, 2018 -

Sommer's Buick GMC Subaru responded

Thank you for the wonderful review and for traveling to Sommer's Automotive from quite a distance, we appreciate your business. Thank you again for your kind words and please feel free to reach out if you have any questions. All the best, Grant Sommer – Sales and Marketing Mananger - gs@sommersautomotive.com

April 10, 2018

"Top notch customer service! "

- Mikehajek10

Time and time again I am impressed with the customer care I receive when I walk through the door. I will be a long time customer to this great dealership!

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Recommend Dealer
Yes
Employees Worked With
Joseph Pochert
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
August 18, 2017

"Will find another Subaru dealer"

- NoMoreSommers

Haven't had any experience with the sales department, but my experience with the service department leaves a lot to be desired. Came in with a check engine light that they said would be fixed by installing a new catalytic converter. The light came back on within a week. In the months since they've been unable to diagnose the problem with my engine despite having "Master Technicians" and the vehicle's computer system. Just today I was in for scheduled maintenance. It's just an overpriced oil change. Services I was told over the phone would be completed were not done. Shame on me for not getting the quote in writing, but the only reason I scheduled with them was because of what I was sold over the phone. They didn't even get the oil I requested right. I'll avoid going here for any future service, and when it's time to buy a new Subaru you can be sure that I'll go out of my way to avoid Sommer's and recommend my friends do likewise.

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Recommend Dealer
No
Employees Worked With
Service dept
March 22, 2017

"mistakes corrected!!! Customer service as it should be. "

- morganmrm1

There were some service issues. However, Grant contacted me shortly after being made aware and promptly explained the circumstances and corrected the issue. Grant did more than enough to earn my business. Things happen in life, that's a fact. It's how you deal with it that shows your true character. Sommers clearly stands by their service. I will definitely be going back.

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Recommend Dealer
No
Employees Worked With
Grant Sommer
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Mathew Czaplewski
February 26, 2017

"Recent Impreza service"

- DR

I think one of the best measures of performance is how a dealer/service department responds, when an unusual issue crops up. Sommer's Subaru excel in this regard. I recently had an issue with intermittent power steering on startup. Sommer's service department took the time to find the root cause and fix it, asking for help from the tech line and Engineering as needed. I was able to use a loaner car during the repair, and of course it was fixed under warranty. The 2016 Impreza is my 3rd Subaru bought or leased from Sommer's. Though problems have been relatively rare in general, Sommer's have gone out of their way not only to make effective repairs, but also to ensure customer satisfaction. I recommend them highly for Service (and Sales).

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Recommend Dealer
Yes
Employees Worked With
Matt Czaplewski
January 04, 2017

"Efficient, professional service"

- cdepauw

easy in and easy out. updated on my vehicle every 15-20 minutes. Wonderful environment and a great team to work with. I would refer my family and friends to Alex!

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Recommend Dealer
Yes
Employees Worked With
Alex Higgs
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
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