This past summer I purchased a used 2012 Honda Pilot from Sonia's, spent over $20k with them. The car looked good, yet there were some "improvements" they made like gaudy side mirrors and cheesy running board. At my first visit the staff, including Edward, seemed to be friendly, although I wondered why there were some many employees just "hanging around". When approaching these employees, many of them did no have English-speaking skills, but we got around it. A good experience and sale turned into a bad one quick when I asked for things promised. First, they delivered the car dirty and without removal of the goofy side mirrors they committed to remove. The outside was overly clean (e.g. they painted the brake calipers silver!) yet the inside was not cleaned and reconditioned. Also, I noticed quickly that they painted the entire vehicle silver - you could see the masking marks - yet the didn't paint a rusty lip under the fender, a prime spot for New England salt to rust. We discussed that these issues were not resolved and setup a time to go back a second time. Upon the second visit my wife had to drop off the car. This is when things got ugly. Nobody there seemed to be aware of the arrangements. A women working there didn't know my wife could speak Spanish and proceeded to criticize why she was there, stating "we'll it's a USED CAR you know..". My wife finally convinced them that this was pre-arranged and that she needed a rental car. Unfortunately no rental car at the lot. She had to drive to a rental place 15 minutes away with an older man in the car who didn't speak english so that he could return the car to Sonias for the repairs! Once they go to the rental place, they had ZERO heads-up of the rental so my wife spent at least 30 minutes there waiting for the rental car to be ready. So, she had a rental car for a bit.. Now, time for pickup of our expensive used car. We get to Sonia's on the day of pickup, the mirrors were removed but the fender WAS NOT painted as agreed!! I was livid but calm with the sales guys Ed. I didn't expect him to say to me "what about me? I'm surprised by this as well!". To cut this long story short, after a third (rental carless) drop-off, we finally got the rust fixed. Summary of the story: don't expect good communication from these guys. They may over-promise modifications to your car deal as well. Overall, I would NOT do business again with these guys.