Sonora Ford Subaru

Ineptitude, lackadaisical, poor customer service Had a problem with some rattling and dropped it off Thursday, it is now WEDNESDAY the following week and nothing has been done. Either they are lazy o Had a problem with some rattling and dropped it off Thursday, it is now WEDNESDAY the following week and nothing has been done. Either they are lazy or mismanaged. I have been without a mode of transportation for 6 days getting the runaround all the while I am due to have a child any day now and still do not have a straight answer. I would NEVER suggest getting your Ford or any other car serviced through these people. Pretty sure the next step in this juncture is the BBB depending on how much harder they make this for me. More

They did wrong diagnosis, Wasted my money Service department was nice to me, but they must not have qualified mechanics. They replaced the torque converter, but didn't fix problem. Then repla Service department was nice to me, but they must not have qualified mechanics. They replaced the torque converter, but didn't fix problem. Then replaced transmission, but didn't fix problem. They then said it must be in the motor. I took it from them, but still cost me 6400. I then took it to my regular mechanic and he fixed it in one afternoon with a new flywheel. Which hooks on to torque converter and should have been seen when they first took it apart. Real cost to repair 1200. More