Sonora Ford Subaru

Took my Crosstrek in for a recall service part appointment and was underquoted by 3 hours for the pickup time. Communication was not great throughout unfortunately. Masks are also required in CA r appointment and was underquoted by 3 hours for the pickup time. Communication was not great throughout unfortunately. Masks are also required in CA right now, and although the location had signs confirming the requirement, the employee who helped me was not wearing a mask. More

They got me in and out. I am satisfied with the work they performed and I would recommend them. performed and I would recommend them. More

We trade exclusively with Sonora Ford because of the great customer service we experience there. We purchased a new Ford Ecosport from them in 2020 for a great price. The Service Dept. is why we started great customer service we experience there. We purchased a new Ford Ecosport from them in 2020 for a great price. The Service Dept. is why we started to go to Sonora Ford and continue to. More

My car buying experience was made easy at Sonora Ford Subaru because I know I can trust them. Mary helped us make our purchase and was very friendly and welcoming. Subaru because I know I can trust them. Mary helped us make our purchase and was very friendly and welcoming. More

i would just like to thank Lance Jergensen sales and the general sales manger Don for there help in my new vehicle purchase. I drove from Temecula, Ca to Sonora which was over a seven hour ride to purchase general sales manger Don for there help in my new vehicle purchase. I drove from Temecula, Ca to Sonora which was over a seven hour ride to purchase new my vehicle. my experience with the sales department and finance was fast and simple. took me less time to nogoiate the deal sign to documents than to test drive the car. I would bye all my cars from this dealer if I could great group of guys to deal with straight forward and honest. I called them before i drove for seven hour to make sure they had the car and aske the to hold the car which they did. Thanks once again More

Ineptitude, lackadaisical, poor customer service Had a problem with some rattling and dropped it off Thursday, it is now WEDNESDAY the following week and nothing has been done. Either they are lazy o Had a problem with some rattling and dropped it off Thursday, it is now WEDNESDAY the following week and nothing has been done. Either they are lazy or mismanaged. I have been without a mode of transportation for 6 days getting the runaround all the while I am due to have a child any day now and still do not have a straight answer. I would NEVER suggest getting your Ford or any other car serviced through these people. Pretty sure the next step in this juncture is the BBB depending on how much harder they make this for me. More

They did wrong diagnosis, Wasted my money Service department was nice to me, but they must not have qualified mechanics. They replaced the torque converter, but didn't fix problem. Then repla Service department was nice to me, but they must not have qualified mechanics. They replaced the torque converter, but didn't fix problem. Then replaced transmission, but didn't fix problem. They then said it must be in the motor. I took it from them, but still cost me 6400. I then took it to my regular mechanic and he fixed it in one afternoon with a new flywheel. Which hooks on to torque converter and should have been seen when they first took it apart. Real cost to repair 1200. More