South Bay BMW - Service Center

Came in, job done, left happy! Under the discreet but expert direction of the Service Advisor, Mr. Vahad Oganesyan, the warranty work on my BMW325i was performed beyond expectations Under the discreet but expert direction of the Service Advisor, Mr. Vahad Oganesyan, the warranty work on my BMW325i was performed beyond expectations, the to-the-point technical recommendations were explained and delivered in writing, and after a couple of days I left the dealership in a car that, after almost 150,000 miles, is driving almost like new. More

Honest and helpful This dealership is one of my favorite place. Besides the nice lounge area, they have mini cafe where you can sit and wait for your service to be done. This dealership is one of my favorite place. Besides the nice lounge area, they have mini cafe where you can sit and wait for your service to be done. I do have a great service experience with them since 2012. Mostly everyone here are friendly and very helpful. Access to loaner car is also provided which makes life go easier and less stressful. Thank you, Mr. Willie Reyes for being true and very helpful to me. You’re the best! More

Seamless customer service! As I pulled into the valet service area, Armando Ponce quickly greeted me and arranged for my (BMW!) loaner. I was quickly on my way. I later pi As I pulled into the valet service area, Armando Ponce quickly greeted me and arranged for my (BMW!) loaner. I was quickly on my way. I later picked up my (washed) car and the efficient checkout dept. handed me my service paperwork in no time. I'm very satisfied with the service that I'm receiving from SB BMW. More

Went the extra mile Really appreciate how Jorge worked with me to take care of a problem, get my car repaired quickly and with minimal hassle. Can’t beat the service and Really appreciate how Jorge worked with me to take care of a problem, get my car repaired quickly and with minimal hassle. Can’t beat the service and the technical work is excellent. More

Great BMW dealership I've been coming here for years and I've always had a great experience. Anderson has always been straight forward and helpful. Also, the maintenanc I've been coming here for years and I've always had a great experience. Anderson has always been straight forward and helpful. Also, the maintenance department is always either confirming or calling me for my appointment. More

Tim was helpful. Tim was helpful, but he called me at 7:45 a.m. which I didn't like because I was asleep. Also, my car wasn't ready on the same day that I took it in, Tim was helpful, but he called me at 7:45 a.m. which I didn't like because I was asleep. Also, my car wasn't ready on the same day that I took it in, but that was OK. More

Service Excellent service from start to finish. Great car loaner was provided, car service was finished on time. Everybody was so nice and friendly especia Excellent service from start to finish. Great car loaner was provided, car service was finished on time. Everybody was so nice and friendly especially Darryl Kwock. More

A simple mistake that turned into epic treatment I bought my 5 series new last year and have been loving my free car washes and the amazing treatment from the entire staff, including a wonderful chat I bought my 5 series new last year and have been loving my free car washes and the amazing treatment from the entire staff, including a wonderful chat with the owner. I recently went in for my first oil change and something very odd happened...my car sat for over an hour before getting service. When my advisor Tim came to get me I thought my car was done only to find out what happened. I have to say I was upset because I had a meeting scheduled and needed to go...but mostly I was in shock because this was bizarre and never my experience in the past. I'm taking the time to write this review because the service manager and Tim bent over backwards to make up for what happened, including gifts from the BMW store. I was blown away. I always tell my friends that I love going there and seeing everyone and this is yet another reason why. Mistakes happen...it's how you handle them. Thank you to everyone at South Bay BMW!! More

In and Out in no time! Great experience - they were able to fit in a tire rotation in addition to the 6-month service. I expected to wait 3 hours, and they were done in 90 m Great experience - they were able to fit in a tire rotation in addition to the 6-month service. I expected to wait 3 hours, and they were done in 90 minutes. Nice job! More

Service I arrived about an hour earlier than my appointment, fortunately, May was already finished her lunch break and was about to help me so I didn't have t I arrived about an hour earlier than my appointment, fortunately, May was already finished her lunch break and was about to help me so I didn't have to wait the extra hour. More