Four years ago I went to SB BMW to purchase a car but they gave me a terrible price so I bought it from Riverside. However, I decided to service my car @ South Bay BMW. Then last year I was looking for a new car for my wife. I contacted the dealer and they never followed up with me. I purchased a car from Keyes Audi. Everything was fine till my factory warranty and maintenance expired recently. Last week I went to for an oil change. The service adviser told me that I also need spark plug replacement and oil change. I knew about the spark plugs because I already changed them. I was quoted for $450 (vs $100 for labor and $80 for OEM parts @ 3rd party shop). We moved forward and the service adviser "Kyle Robinson" told me that they have a "service special" for oil change @ $99 (down from 250). Great? He started working on the paper and when I was about to sign it I've noticed a charge "Client states perform standard scope per key reading". I asked what does it mean because the price was higher than the actual oil change. He explained that they need to reset the computer readings after the oil change for just $116 on top of the $99 oil change. (I'm not a car expert but I usually research about cars and I knew that resetting the oil/brake interval is a matter of holding a button for few seconds and then holding it for few more to reset the service interval). I asked him if he wants to charge me $116 for probably 30 sec of work and he said " Yeah, but it's still cheaper if do that than if you go will the full price oil change $250... I confronted him and he was pissed and he scratched it from the invoice. (I was promised a complimentary loaner when I scheduled the appointment, however, he called an Uber to pick me up. That's fine ... Then a few hours later he called me to tell me that my car is ready. My wife dropped me at the dealership and I paid the invoice. I gave the valet the invoice and 15 min later I asked what happen with my car. Few mins later the valet told me that my car is not ready. It'll take an hour to wash it. They completely lost me as a client.