South Bay BMW - Service Center

Turn signal repair. Wille scheduled me with a very competent technician who completed my 2001, 325 turn signal repair in minimal wait time. Regards, LtColonel J. Austin, Wille scheduled me with a very competent technician who completed my 2001, 325 turn signal repair in minimal wait time. Regards, LtColonel J. Austin, MS, USC School of Engineering More

Routine warranty service done well Relatively easy to schedule service appointment online. Loaner car (Enterprise rental) was convenient, though would be nice if they did a better job Relatively easy to schedule service appointment online. Loaner car (Enterprise rental) was convenient, though would be nice if they did a better job of cleaning their loaner rentals. Routine service was done and covered a couple of things that needed to be resolved. Only wish there was a bit more proactive communication about when the vehicle would be ready - I had to call, leave a message, and then wait more than an hour to find out that the car was ready. But this is the best place to take your BMW for warranty service. More

Excellent service! Service advisor May Vialobos was awesome in every way. She greeted me at my car at the time of my Appointment, heard all my concerns regarding my car, Service advisor May Vialobos was awesome in every way. She greeted me at my car at the time of my Appointment, heard all my concerns regarding my car, got me into a loaner and even got my car’s maintenance performed the same day. Stellar service all the way and it why I keep bringing my cars to Southbay Bmw . More

My service provider Darryl took great care of me! Darryl was a great advisor who provided exceptional customer service! I had a cracked windshield and he worked quickly with AAA to get my car fixed an Darryl was a great advisor who provided exceptional customer service! I had a cracked windshield and he worked quickly with AAA to get my car fixed and made it EXTREMELY convenient for me with a free rental while my car was being serviced! He also identified a recall service that I was unaware of. I actually leased my BMW from Glendale BMW, but have had some negative experiences regarding service; however, I am looking forward to working with SouthBay BMW for my next car lease or purchase this year. If you're at SouthBay BMW, ask for Darryl! More

My service advisor Kyle took very good care of us good job K I called service told him I had a nail or screw in my tire got there within about 10 to 25 minutes I was in and out Kyle Robertson took good care of u I called service told him I had a nail or screw in my tire got there within about 10 to 25 minutes I was in and out Kyle Robertson took good care of us thanks again Kyle. More

Great! Tim was fantastic. He kept me updated and delivered my car as promised. I got to the dealership, took care of the paperwork so I didn't have to go to Tim was fantastic. He kept me updated and delivered my car as promised. I got to the dealership, took care of the paperwork so I didn't have to go to the cashier. More

South Bay BMW dealership cars versus other BMW dealerships I feel like I am not treated as well because I did not get my car from the South Bay BMW dealership. One of the very first questions I am always aske I feel like I am not treated as well because I did not get my car from the South Bay BMW dealership. One of the very first questions I am always asked when I arrive there for service is: “Did you get your car from here (South Bay BMW)?” It also appears that unless you are a VIP customer, your loaner car is no longer a BMW but rather an Enterprise rental car. I have leased BMWs since 2004 and have ALWAYS brought them all to South Bay BMW for service but I am beginning to feel like a second-class citizen because my car did not come from there! When I leased my last BMW a year ago, I tried to lease it through South Bay BMW but I was treated so poorly, felt so pressured and wasn’t nearly given the deal that I was given at BMW Monrovia that I had no choice but to go to Monrovia. More

Brake pad and oil change Great experience!!! Halton my advisor really explained my options on the repair and gave me great advice on upgrading my maintenance package Thank Great experience!!! Halton my advisor really explained my options on the repair and gave me great advice on upgrading my maintenance package Thank you Clinton Schudy More

Oil change service Everyone there is very friendly and helpful. Just went in for a routine oil change. Tim was able to help me wonderfully. And getting a loaner car wa Everyone there is very friendly and helpful. Just went in for a routine oil change. Tim was able to help me wonderfully. And getting a loaner car was very seamless. My car was done before end of day. More

Great Service I like when I can get in for my scheduled service and not hassle with delays. Kyle was helpful and walked me to the car loner service to make sure it I like when I can get in for my scheduled service and not hassle with delays. Kyle was helpful and walked me to the car loner service to make sure it all went smoothly. Thanks again. More