South Bay Ford Lincoln

Avoid this dealer, they lie to make the sale and then go radio silent. On August 15, I made a deal with one of their salesman over the phone to purchase a 2018 Ford expedition platinum, for nearly $75k. radio silent. On August 15, I made a deal with one of their salesman over the phone to purchase a 2018 Ford expedition platinum, for nearly $75k. The salesman assured me it had gone through a multi point inspection and was in perfect condition. He then delivered it to my home in Ventura county. We drove it (warm, he drove it up), it drove fine and we finished the deal. The next day, we started it cold in the driveway and it made a loud grinding/rattling noise. I called the salesman and he simply said “bring it in and we can take a look.” I told him we are a four hour round trip from the store and he said take it to a local ford store. The noise continued for a few days and we tried making an appointment with our local dealer but it took a week to get in at Simi Valley ford, and then the truck sat. A week later, they called and said the cam phasers are bad in the engine, they need to be replaced, they don’t have the parts and it will need to sit until they arrive. Simi Ford’s service advisor said this does happen on some eco boost models, is a known issue on there engines, and has likely been failing for quite some time. This is UNACCEPTABLE. Selling a top of the line vehicle for $75k represented as perfect with known engine damage is wrong. South Bay Ford’s salesman was either dishonest about the inspection, dishonest about the condition, or both. The noise is very loud. There is no way their people didn’t hear it on startup. I have since tried contacting them over the phone and email to rectify this situation. Zero response from the owner, president and sales manager. They literally ripped me off, sold me a damaged vehicle and now won’t even return my calls or emails. This is criminal behavior. It’s fraud, and I’ll be reporting them to the state. More

Thank you Bill Knapp, for making our sales experience a great one, walked in for 1 vehicle and walked out with 2 new Ford's due to your great product knowledge and detailed experience. Alex B great one, walked in for 1 vehicle and walked out with 2 new Ford's due to your great product knowledge and detailed experience. Alex B More

I highly recommend South Bay Ford and especially Sales agent Martin Gil. He was very knowledgeable and professional. Martin really helped me purchasing the car I wanted. He was attentive and soooo patie agent Martin Gil. He was very knowledgeable and professional. Martin really helped me purchasing the car I wanted. He was attentive and soooo patient in assessing my needs. Great sales man! South Bay Ford should be proud having Martin Gil working there. I will recommend South Bay Ford to all my friends. More

To whom this may concern.. Dear Sir , Managment, SUPERVISORS , COOPERATION and Staff . Approximately one month ago IN : MARCH 2021 I bought my “ NEW FORD MUSTANG 2020 THERE@ SOUTH BAY OCEANGATE.IN SUPERVISORS , COOPERATION and Staff . Approximately one month ago IN : MARCH 2021 I bought my “ NEW FORD MUSTANG 2020 THERE@ SOUTH BAY OCEANGATE.IN HAWTHORNE. AND WAS ABLE TO TRADE IN MY TOYOTA MATRIX , I was so excited!! It had been a long time . Since I purchased a car..My SALES REPRESENTATIVE WAS: ANGELA .. HER SERVICE WAS EXCELLENT ‼️. I AM REFERRING THIS YOUNG LADY TO , EVERYONE I KNOW THAT NEEDS A NEW OR USED CAR . All the staff was nice.. I WISH ANGELA CONTINUED SUCCESS AND SUPPORT WHILE WORKING THERE AT FORD. Or WHEREVER SHE GOES IN THE FUTURE . Her EXPERTISE WILL SURLY BE AN REWARD WHERE EVER SHE GOES . IT WOULD BE A PRIVILEGE FOR ME TO COME BACK AND VISIT TO SEE ANGELA,S PICTURE POSTED ON A BULLETIN BOARD AS I AND OTHER KNOWN CUSTOMERS COME INTO THE LOBBY !! THANK YOU VERY MUCH , FOR THIS OPPORTUNITY TO EXPRESS MY GRATITUDE OF A JOB WELL DONE. And TO THE # ONE CAR DEALERSHIP . AND THE VERY BEST SALES LADY “” ANGELA “” TAKE CARE ‼️ More

I recently turned in my leased vehicle and had the pleasure of working with Simon. I had planned to buy my old car, but he clearly showed me, without pressure, where I would lose any warranty and be b pleasure of working with Simon. I had planned to buy my old car, but he clearly showed me, without pressure, where I would lose any warranty and be better off with a new lease. I AM SO HAPPY I DID! Simon is kind and approachable and honest. We had great conversations from teaching/schools to homelessness. He worked extremely hard for several hours to get me the monthly rate I needed and then he cleaned and gassed up the car I chose. He is the one to ask for if you want a new car or a lease! Mt previous experience here was not good with two other high-pressure salesmen. Thanks Simon! Professor Cheri More

Gabriel Carranza went above and beyond to make sure I got the deal I wanted. I'm a very difficult customer and pretty demanding. Gabriel did everything in his power and got me exactly what I wanted for the the deal I wanted. I'm a very difficult customer and pretty demanding. Gabriel did everything in his power and got me exactly what I wanted for the price I have him... I'd recommend everyone said the other food dealer in the south bay and go see Gabriel at South Bay Ford. Thanks man. More

South Bay Ford is the best dealership around! Best experience I’ve ever had buying a car. My sales person, Mike Wade is top notch! experience I’ve ever had buying a car. My sales person, Mike Wade is top notch! More

Rip Off Scam Artists! Even to their own customers! I purchased my new F150 through South Bay Ford. About 3 months after my purchase, I had a new double din (larger screen than normal) radio installed b I purchased my new F150 through South Bay Ford. About 3 months after my purchase, I had a new double din (larger screen than normal) radio installed by a different stereo shop. Because my new stereo was larger than the factory stereo, I had to have a new dash kit (moulding that goes around your dashboard) installed as well. About a week after having everything installed, all of the electronics (windows, stereo, ect.) suddenly stopped working and the truck wouldn't drive. In a panic (I use the truck for work) I had my brand new truck towed up to the dealership. After they diagnosed it, they came back and told me that when the new stereo was put in, someone had put too large of a fuse in the fuse panel and that allowed an electric surge to fry the main electric panel causing the problem. $550 is what they charged me. I went back to the stereo shop, figuring someone owes me $550. The stereo shop was very adamant that they didn't touch the fuse, and there was no need to touch fuses when you install a new stereo. They even wrote it on company letterhead and signed it. So I went home and did some research. Turns out the stereo company was correct. There is no need to touch the fuse when installing stereos. What I did find out is the dash kit company had a recall on that dash kit. They replaced it for me and told me that if South Bay Ford had simply unplugged the dash kit, everything else would have went back to normal. There was no need to charge me $550, because all they did was unplug the dash kit!! I of course returned to the dealership, and tried to reason with them at first. I spoke with my service manager Eric Estrella wondering why they bold faced lied to me, got nowhere. Instead of answering my questions, Mr. Estrella went 'ghetto' on me-trying to intimidate me, at times he did things like get loud, standing over me as I sat waiting to talk to the service GM, when the GM did finally talk to me he stood behind him mad dogging me, cracking his knuckles like he wanted to fight me. I even asked the GM if this was their normal MO, allowing a employee to stand around giving dirty looks to a customer while there was no need for him to be in the area as we spoke? Yes, the GM allowed for it too continue. The service manager, Gabriel Havrilchak (whom i thought I was on pretty good terms with before this happened) not only backed up the 'bad fuse' story, but out and out was a complete jerk. His response when I asked him why they lied about the fuse, was (verbatim) "Your truck worked when you got it back, didn't it?" Then after I told him I was going to blast him on every review board online I could find, and sue him in small claims court, responded by telling me I wasn't welcome back , and I would have to get my services I had already paid for at his dealership done at a different Ford dealership, even though South Bay Ford had already pocketed my money. Several months later, I tried to turn to the actual GM, Dan Mueller. He was extremely hard to get ahold of, but after my undying persistence, I got a call. What was I thinking? I was thinking he would do the right thing, hahahaha. Of course not. He tried to take my words and turn them around, and eventually lied to my face as well (I had reported this violation to the federal automotive agency. Turns out they are like the BBB-no real authority, they only take reports-they can't force any of these guys to do anything. But they can testify for you in court. The investigator recommended that I sue, and he would be very happy to give the courts his opinion!). After several calls back and forth, Dan told me he spoke to the investigator, and the investigator told him he said no such thing! So of course I called the agency the very next day...... the investigator had been transferred to a completely different branch of the bureau all together-about a month earlier!!! Dan Mueller had lied to my face about even speaking to the investigator-he had no interest at all in finding out the truth. What a joke this place is. On their own website, it states "Everyone here lives by one simple rule - our customers deserve to have a stress free and informative experience" It should state "Everyone here is a scam artist. We get care less about our customers, and like to lie to their faces giving them the most stressed filled experience imaginable" I hope that $550 was worth forever losing a customer, and the fact that I will forever spread this story to anyone who will listen. If my story saves just one person from getting scammed by this dealership, I'm glad I could help. If South Bay Ford loses just one sale because of what happened to me, your in the hole and deserve it! More

GO SOMEWHERE ELSEIf you are looking to test drive a GO SOMEWHERE ELSE If you are looking to test drive a vehicle and take it on the highway because that’s where you spend 90% of your time, do NOT come GO SOMEWHERE ELSE If you are looking to test drive a vehicle and take it on the highway because that’s where you spend 90% of your time, do NOT come to South Bay Lincoln or Ford. They claim it is against their insurance policy to drive on the highway, but multiple times they said they could “make a special exception.” If it was truly against their insurance policy, they would not be making exceptions. Save yourself the hassle and go somewhere else. More