Ordered a transit 250 cargo van in November 2015 and was told it would take around 6 weeks for delivery. 4 months later, in March 2016 the vehicle arrived. They then took the van to have the included $1000 of up fits to a place in Downey that is not associated with ford in any way. These "experts" drilled 137 holes in the side paneling to install 4 poorly cut and moldy plywood pieces and furthermore, improperly installed safety partitions. The installation instructions from ford say specifically not to do exactly what they did to install it, leaving metal shards that were dangerously close to the seat belt mechanisms and they drilled extra holes with self tapping screws because they couldn't align it properly despite multiple attempts. This botched job is not only dangerous and against fords specific instructions but they somehow value a 280 dollar partition and 2 panels of rotting plywood which The admittedly got at Home Depot and reluctantly said "yeah you have to go through the pile to get good ones" so they charged $700 dollars for a bad installation which they couldn't do properly even on a second attempt during which they drilled into the sub frame of the vehicle. One guy had his head under the van as the other ran a power drill down towards his face. And after all that the sliding door was obstructed from closing properly and was bent in addition to the extra holes in the floor, metal shavings in and around the seat belts and the 137 holes drilled into the vehicle with total disregard for ford specified "no drill zones." On top of all of that, The vehicle, which is black, also came from the factory with splotches of white paint on the rear end in two places and the sales rep Johnny Jaime chose to ignore that fact even when it was specifically pointed out on the delivery date that was also 4 months behind schedule. In the subsequent months I've been to two different ford dealerships a total of 5 times and made an additional visit to the non ford approved up fitters that have no sign outside their building and have more trash in their parking lot than cars, to which Johnny Jaime sent my brand new 37k$ vehicle to to have it drilled into by unbelievablely incompetent "professionals" with my 1k$ which I was never offered to use at a place of my choosing as the deal stipulated originally. In the 5 months I've had the van, I've driven it less than 3000 miles because of its unreliable driving and improperly installed safety features. Effectively, the vehicle has been stricken with problems and Ive not been able to use it effectively for my work and have lost considerable personal income as a result. I ordered it 10 months ago and am still dealing with it today and there's no end in sight. The service "specialists", especially DAVID HAYES and JOHNNY JAIME, are unhelpful, argumentative, and refuse to take any responsibility or even make the slightest attempt to be friendly or understanding. David Hayes wouldn't let me finish a sentence before cutting me off with some retort that absolved himself of responsibility or marginalized the issues. He didn't want to hear my complaint and basically refused to help in any way along with his gang of service thugs. He then lied about attempting to call us while the vehicle was on order which is absolutely absurd because they barely returned any of our phone calls during the 4 months the vehicle was on order. The only person there that was helpful in any way was Steve Lopez who listened and attempted to solve the problem The best he could. David Hayes and the entire South Bay ford racket should be avoided at all cost. David Hayes and Johnny Jaime shouldn't be in customer service, they aren't knowledgeable or specialists of any kind and they will lie and swindle and challenge your every word to absolve themselves of any sort of responsibility for their incompetence and errors. They don't care about anything but boasting about their illustrious dealership and sales records and they certainly don't want to hear about it if you have any sort of problem with a vehicle you buy from them. Worst experience I've ever had purchasing something from somewhere. You'll get better customer service from a stranger on craigslist than these scamming con artists.