South Bay Mazda

Very professional and friendly staff. Very clean environment . Josh answered all my questions and updated me On how long the process takes to complete. Kudos, awesome job!!!! Very clean environment . Josh answered all my questions and updated me On how long the process takes to complete. Kudos, awesome job!!!! More

My sales experience (both times) was wonderful. The Service Department is exceptional! They are the reason (along with the reliability of my Mazda) were a big reason I returned to purchase anothe The Service Department is exceptional! They are the reason (along with the reliability of my Mazda) were a big reason I returned to purchase another Mazda from them. There is another Mazda dealer closer to my home but I choose to go to South Bay because of the service I've received there. I've owned a Toyota, Nissan, Honda, Hyundai and BMW and none of those dealerships could hold a candle to South Bay Mazda. From Amelia (a receptionist in the showroom), and my salesman (Miguel) to the ENTIRE Service Staff, they continue to make my buying and maintenance experiences stellar! More

Jaden was professional, knowledgeable and friendly. The service is unique because the mechanic takes a video and is telling the customer what he sees, what is recommended and certain things are looking The service is unique because the mechanic takes a video and is telling the customer what he sees, what is recommended and certain things are looking to him. Love this! More

I liked Ernie (he explained everything), the video and the waiting room was very comfortable. the waiting room was very comfortable. More

Ease of making an appointment online, Josh was prompt and quickly checked me in and checked out at the end, oil change and tire rotation work was completed within specified time, provided video of work done quickly checked me in and checked out at the end, oil change and tire rotation work was completed within specified time, provided video of work done and recommendation for tire alignment. A complimentary car wash was included. I waited in the lounge area where coffee, tea, water are available as well as comfortable seats and area to plug in and work on laptops. Very pleasant atmosphere for waiting and working. When paying for the service, information was provided of a service charge if using credit card, none if using cash, check or debit. Very good to be informed in advance to be able to make a choice. Thank you. More

The team was very polite and professional. They made the purchase experience very simple and even helped me even after regular business hours. The dealer is definitely in the Gold standard for They made the purchase experience very simple and even helped me even after regular business hours. The dealer is definitely in the Gold standard for fast service and professionalism. More

Service agents were helpful and empathetic in helping us navigate a very challenging warranty situation. They were able to provide a suitable loaner for the long duration of the service. However, there were navigate a very challenging warranty situation. They were able to provide a suitable loaner for the long duration of the service. However, there were some new door dings and a musky smell in the vehicle upon return. More

We have been Mazda customers for more than 14 years and we have been South bay Mazda customers for about 4 years now. This time I am willingly writing this review to share my honest experience with Mr. Cha we have been South bay Mazda customers for about 4 years now. This time I am willingly writing this review to share my honest experience with Mr. Charlie Pham and his team, Mr. Godwin Ibe, Mr. Sam Damani, and Mr. Cruz. In addition based on my experience with Mr. Charlie Pham, he is professional, friendly, honest, knowledgeable, charming, and engaging in the dealership and we had a pleasant experience leasing our new car form him and his team. The car that we were looking for, was difficult to find in that period of time, but Mr. Charlie and his team helped us to find exactly what we were looking for. We did not feel like they are pushing us to buy or lease a car that we don’t like. They were honest and straight forward with us. When I was there to sign the contract with Mazda dealership, I heard that Mr. Charlie Pham got promotion on his new job position. I as a customer believe that he truly and surely deserves his promotion. Thank you Mr. Charlie Pham, Mr. Godwin Ibe, Mr. Sam Damani, and Mr. Cruz for making a good experience in South Bay Mazda for my family and I. More

They failed to fix my car after two visits, ignoring photo/video proof of a safety-relevant malfunction. Second visit, they accused me of causing an unrelated problem (which I proved they caused on the photo/video proof of a safety-relevant malfunction. Second visit, they accused me of causing an unrelated problem (which I proved they caused on the previous visit). Different staff gave me contradictory data on how to reserve a loaner, resulting in me not getting one when they had some to spare. They don’t answer the phone before 9am, according to one employee. Oddly, I’ve had 27 unanswered calls before 9am, but one 8:33am conversation. I left a message with the manager and there wasn’t any followup. If I hurt myself in an accident in my near-new vehicle because they didn’t honor the warranty for the safety equipment- I’m obviously going to sue them. More

Paul was extremely helpful and made sure to accommodate my needs. I tell all my friends to go to South Bay Mazda! my needs. I tell all my friends to go to South Bay Mazda! More