South Bay Mazda

I never write reviews but felt inclined to write a review to warn others about this dealership. Specifically their finance department manager Richie. We went to this dealership to buy out our Mazda 3 lease. to warn others about this dealership. Specifically their finance department manager Richie. We went to this dealership to buy out our Mazda 3 lease. When we met with Richie he discussed with us warranty options that he recommended. We declined. He then said "well you guys are young and just don't know any better. In all my years working here we haven't had anyone refuse our warranty deal." We then continued to adamantly declined the warranty and the gap insurance, which were 2200 and 750 respectively.. Two weeks later we saw our loan from chase being around 3000 more than what we agreed. We went back to Mazda and explained the excess costs were due to the warranty and gap insurance which we adamantly declined. They charged us for a insurance that we did not want. According to their sales rep and other manager this has happened several times before and Richie has been a repeat offender. Please avoid coming to this dealership and avoid working with Richie at all costs. I never write bad reviews but I felt that I needed to warn other people so that aren't lied to and get the same treatment that we got from Richie. More

Awesome experience! Everyone was really helpful. David informed me on everything that I needed to know about the service performed on my vehicle. Everyone was really helpful. David informed me on everything that I needed to know about the service performed on my vehicle. More

I’m very satisfied with service and prices. Staff is very polite and helpful. Thanks Staff is very polite and helpful. Thanks More

Very knowledgeable sales rep made the buying process very comfortable. Pleasant buying experience all around comfortable. Pleasant buying experience all around More

Paul Browning was helpful without being pushy. He helped me find what I was looking for at a good price. He helped me find what I was looking for at a good price. More

South Bay Mazda is a great dealership. The service center and the office have been amazing. Kathy was very helpful as of recent but I’m not surprised that some of the other welcoming staff The service center and the office have been amazing. Kathy was very helpful as of recent but I’m not surprised that some of the other welcoming staff are new hires because they didn’t seem very professional at all. They were just lounging behind the desk and were not very attentive, which made me dock a star. More

I purchased my vehicle at this dealership and have a 5 year maintenance agreement. My visit was for a routine oil change and tire rotation. year maintenance agreement. My visit was for a routine oil change and tire rotation. More

They are amazing. This for the third car I got from them. The other 2 where a lease and 3rd is the first purpose that I'm financing. They make the process so easy. Esp This for the third car I got from them. The other 2 where a lease and 3rd is the first purpose that I'm financing. They make the process so easy. Especially Charlie Pham. He had helped be with last 2 cars. So very helpful. More

Kathy did a great job explaining all of the recommended services. My car was ready to go exactly when she promised. services. My car was ready to go exactly when she promised. More

The Mazda dealership in Torrance is great. I didn't have an appointment for car service, but it wasn't an issue. Kathy Nguyen helped me get my car queued for service and kept me abreast on the I didn't have an appointment for car service, but it wasn't an issue. Kathy Nguyen helped me get my car queued for service and kept me abreast on the status. My car was ready in under 3 hrs! More