South Bay Mazda

I went through the Costco purchase program and arrived at 11:00 am to test drive my CX9,and was driving it home by 1:00 pm! Miguel was polite , honest and very accommodating. No pressure and very procession 11:00 am to test drive my CX9,and was driving it home by 1:00 pm! Miguel was polite , honest and very accommodating. No pressure and very processional. This place just gave me a positive vibe and I had been to many many dealerships before I finally decided on a CX9. In fact I went to Cerritos only to find one used CX9 while this dealer had several Signature trim vehicles to choose from. Great experience. More

I always enjoy my service visits with Stephen Morici. I get greeted with a welcome to the dealer. He reviews what services I have brought my Mazda6 in for. Stephen sets an expectation on how long the servi get greeted with a welcome to the dealer. He reviews what services I have brought my Mazda6 in for. Stephen sets an expectation on how long the services will take and then forwards me a link so I can see what the technician saw during the inspection and makes any recommendations that might be needed. When I returned to pick up my Mazda Stephen goes over the bill and thanks me for my business. Service like this is why continue to only service my Mazda6, my wife’s Mazda3 amd my daughter’s Mazda3 at South Bay Mazda. More

Arrived at the service department at my appointment. I did no have yo wait. Stephen Morici was already there waiting. Always an excellent service. Friendly and open to questions. Got the car at the estim did no have yo wait. Stephen Morici was already there waiting. Always an excellent service. Friendly and open to questions. Got the car at the estimated promise time. Appreciated the the video of the cars multipoint inspection Thank you for taking care of us Stephen! More

South Bay Mazda and especially my service advisor, Stephen, was extremely friendly, helpful and professional throughout my whole experience. I was even approached by an employee to see if I needed any Stephen, was extremely friendly, helpful and professional throughout my whole experience. I was even approached by an employee to see if I needed anything as I waited for my car to be serviced. The waiting area was very clean too. More

South Bay Mazda, especially my Service Advisor, Edgar Cruz, was friendly, extremely helpful and professional. The mechanic provided a video of his inspection, identified areas of concern, and presented Cruz, was friendly, extremely helpful and professional. The mechanic provided a video of his inspection, identified areas of concern, and presented informative recommendations. The video was a great addition to the service they provide. At the end of the service, Edgar also checked to see if I had any other concerns or questions before I left the dealership. More

Buyers beware, they are not to be trusted. I had purchased 2018 Mazda CX-5 from them and they had added optional packages which I did not approve of. I was promised to be refunded which I am still purchased 2018 Mazda CX-5 from them and they had added optional packages which I did not approve of. I was promised to be refunded which I am still waiting on since my purchase back in March 2018. I have been in contact with Melissa Gonzalez Moore (Sales & Service Assistant) but has not replied since August 2021 where she stated she's waiting on a copy of the cancelled check. I had made this request for refund before even getting the vehicle. Jeff Donnell, General manager is aware of this problem and has not done anything on my requests. I believe that this fraudulent practice has been part of their business structure. Buying a car shouldn't be this traumatizing. I had recently purchased a car from Honda this August 2021 and never had this problem. Try looking into other cars, if not, try another dealer. More

The mechanics provided an informative video inspection that highlighted areas that I had concerns about that helped to focus on needed repairs and future possible maintenance issues. that highlighted areas that I had concerns about that helped to focus on needed repairs and future possible maintenance issues. More

They provided you the link on reviewing what service needed for your vehicle, I can clearly understand how is the current condition on my car. I am grateful for their excellent service and really save needed for your vehicle, I can clearly understand how is the current condition on my car. I am grateful for their excellent service and really save my day. More

The Service Representative and Technicians were pleasant and helpful. The appointment was very easy to book with the My Mazda App. and helpful. The appointment was very easy to book with the My Mazda App. More

Always quick and easy with South Bay Mazda, Stephen Morici is very detailed while also getting everything done in a timely manner. Morici is very detailed while also getting everything done in a timely manner. More