South Bay Mazda

Deceitful sales/financing scam. I was pre-approved! I've purchased 6 cars in the past five years, flying or driving as far as Phoenix, Lake Havasu, Az. or the L.A. area from San Francisco because the mo I've purchased 6 cars in the past five years, flying or driving as far as Phoenix, Lake Havasu, Az. or the L.A. area from San Francisco because the models I sought were literally $2k-4k cheaper than comparable vehicles at home. Apparently, I like a good deal as well as an adventure! Found a Certified 2015 Mazda Miata at South Bay Mazda that was priced well, contacted the internet sales manager Peter Young with my deposit, informed him I was pre-approved through my bank, sent all requested paperwork and documents that afternoon via email and text message and flew down the next morning to complete the purchase and drive off. Easy, right? With Sales Manager "Caddy" Munteanu entering mis-information, they improperly came back with my bank approving an interest rate of 8.8% when I had already presented them the email stating I was pre-approved at 5.7%. "But they could get me financing through B of A at 6.2%" (I'd already told them I was going through my own bank, and that I didn't want 6-8 hard inquiries on my credit report as this had sent my credit score plummeting in the past.) Upon calling my bank to see what had happened, apparently the dealership's sales manager may have "accidentally" listed my down payment as ZERO and "inadvertently" listed the dealer doc fees as $1,500 (where they're normally $80). I give everyone the benefit of the doubt the first time. Bad morning, sleepy, hungry, not on their game, whatever. We've all been there. Let's do this again. Second time, came back with a payment $65/month higher than I'd calculated since they were including a warranty I didn't ask for. "No, thank you. No warranty, nothing extra. I agreed to your asking price because it was fair and I'm not trying to beat anyone up. Let's get this deal done, I have a 375-mile drive back home." Third time, came back with a payment $25/month higher than I'd calculated as they had added gap insurance. "No, thank you." Fourth time, came back and asked me to agree to a payment $15/month higher than I'd calculated. What the xxxx is going on here? Called my bank back and had them check the most recent contract the dealership submitted to them. This time, they had mysteriously added $500 to the agreed upon purchase price (THEIR ASKING PRICE....remember, I was agreeable to that as it was fair) plus an additional $133 in fees, causing that monthly payment to be incorrect again. Wow. To top it all off, and it's insignificant at this point but it punctuates the morning, the car which was taken "to be filled with fuel and washed for me" was delivered unwashed. And some individual, who never introduced himself, offered his hand an an apology outside. Hard to imagine it was very sincere. And, who was he? Still not sure, but he looked a lot like the individual responding and apologizing to other yelpers in their comments and complaints, below. This all occurred right after I was given SOMEONE ELSE'S CREDIT INFORMATION and asked to sign that credit disclosure statement. "Um, this isn't mine, perhaps that individual doesn't want me to have their credit info?" This should've been a quick, easy vehicle sales transaction. I get that sales tactics are designed to be intimidating and to wear the customer down. I get that dealerships try to make money selling loans from banks other than yours. I get that it's their business to attempt to get you to buy extended warranties and other add-ons. It's shameful, however, when an attempt to do so involves deceit, bait-and-switch, and other underhanded maneuvers. Lots of luck with that methodology of treating your customers. Buyer beware, double-check everything! More

Nice and helpful people I gave a high rating because I had my cars in other dealerships and the service with south bay Mazda is and example to follow for other dealerships I' I gave a high rating because I had my cars in other dealerships and the service with south bay Mazda is and example to follow for other dealerships I'm happy and satisfied with work that was done in my car I will be recommending this dealership to family and friends More

Simple and Honest My wife and I just recently moved back to the states from Indonesia where we were surgeons for Doctors Without Borders. As anyone else in Southern Cal My wife and I just recently moved back to the states from Indonesia where we were surgeons for Doctors Without Borders. As anyone else in Southern California getting around this area can be tough. We were introduced by our Pastor to Jeff Donnell, the General Manager of South Bay Mazda. He truly made the experience pleasant and most importantly affordable. My wife loves our brand new 2016 CX5. Thank you to everyone at South Bay Mazda and particularly our salesman Ibey Goodwin for helping us get one less worry out of the way. More

Bait and Switch Tactics Used by Sales Staff and Manager South Bay Mazda advertised online a used CX-5 with full Carfax and details of extras and what comes with the car...we printed out the online ad and ca South Bay Mazda advertised online a used CX-5 with full Carfax and details of extras and what comes with the car...we printed out the online ad and called the internet sales staffer Brian Omatsu. We asked a lot of questions, mentioned the internet ad and named the car by its make/model and price of $18,995 as stated in the internet ad. He said it was available, so we drove to see the car, met with Brian in person, and talked at length with him as we inspected the car. We were helping our son who was away find a car he liked. NEVER did Brian mention any add-on costs. When our son arrived a day later to purchase the car, Brian said that there was an additional charge for the GPS and door guards that were installed and COULD NOT BE REMOVED, BUT THEY WERE NOT INCLUDED IN THE PRICE. That added an additional $1,500 or so. Brian said "I didn't have a chance to tell your parents who were just looking at the car." Totally false. This is BAIT AND SWITCH AT ITS FINEST. We complained to the sales manager, Luis, who fully backed Brian saying that $18,995 was indeed the price of the car, that these options are just extra...even though we had no option to remove them and they were not included in the price. DO NOT BUY FROM THIS DEALERSHIP!!! More

The dealership without Integrity I was looking for a used Mazda3. On the website for South Bay Mazda there is a price listed for a particular car. I called the number listed to see i I was looking for a used Mazda3. On the website for South Bay Mazda there is a price listed for a particular car. I called the number listed to see if the car was available and was told it was. Come to find out they do not sell the car for the advertised price, but up-charge the vehicle for a $995 GPS system. The sales person Chris said he has to do it, his manager makes him charge the customers extra for the GPS system. I told him I wasn't interested in the GPS and asked if they could remove it and he said "NO it has to be added to the invoice." So this unethical dealership lost a sale. Shame on you South May Mazda. More

It was great My experience with Torrance Mazada was great They worked with me and the whole team was wonderful it didn't take all day I would most definitely go My experience with Torrance Mazada was great They worked with me and the whole team was wonderful it didn't take all day I would most definitely go back there More

Scary! This email is in no way a reflection upon all those who assisted me. Appreciate all the help. Just was not ready 4 a nu car. Loved my CX7. This email is in no way a reflection upon all those who assisted me. Appreciate all the help. Just was not ready 4 a nu car. Loved my CX7. More

Great experience Great place to go to purchase a car! I walked in and was helped pretty quick. Chris showed me 2 different models and different packages of each model Great place to go to purchase a car! I walked in and was helped pretty quick. Chris showed me 2 different models and different packages of each model to make sure I had options! He worked with the amount I had in mind stay with me threw the hole process! Jaime and George where of great assistance as well! Overall very with my experience! More

Service Dept Service Department is always on time and does quality work. I have been going there since the beginning and look forward to maintaining my vehicle at Service Department is always on time and does quality work. I have been going there since the beginning and look forward to maintaining my vehicle at this dealership. When I am ready to purchase a new Mazda I will go to this dealership first! More

Oil change I had an appointment for an oil change. Matthew has excellent customer service skills. He kept me informed the whole time I was waiting. Since purc I had an appointment for an oil change. Matthew has excellent customer service skills. He kept me informed the whole time I was waiting. Since purchasing my vehicle in 2013, I've had excellent service at South Bay Mazda. More