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South Chicago Dodge Chrysler Jeep - Service Center
Chicago, IL
12 Reviews
12 Reviews of South Chicago Dodge Chrysler Jeep - Service Center
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August 14, 2024
Disappointed that dealership had me jump through hoops to have warranty executed and gave me a date everything would be taken care. When I called to check, they not only told me it wouldn't be taken care of have warranty executed and gave me a date everything would be taken care. When I called to check, they not only told me it wouldn't be taken care of but they had not even filed a claim on my behalf and they were changing the process; so I would have to start the process all over and leave my car with them for three weeks. This is after waiting four months for parts to arrive. Tried to contact general manager three times never received a call back or email. VERY DISAPPOINTING. More
by sims
Employees Worked With
Richie Ruscitti
March 29, 2024
If you value your time, don't go here. They take your car and don't tell you they will take two days to look at it. A scam business. They take your car and don't tell you they will take two days to look at it. A scam business. More
by Time_for_change
Employees Worked With
Juan Rodriguez, Richie Ruscitti
October 23, 2019
Crook dealership This dealership sold me a garbage vehicle after I asked the salesperson Ronaldo Ruiz is the vehicle good he said yes I asked him please make sure oil This dealership sold me a garbage vehicle after I asked the salesperson Ronaldo Ruiz is the vehicle good he said yes I asked him please make sure oil and antifreeze is good he said they checked it everything is good as soon as I left the dealership oil light come up and while I was driving the vehicle the vehicle was shaking very dangerous the vehicle stopped while I was driving 5 times finally I made it to jiffy lube the manager stated no oil or antifreeze in the vehicle I called to dealership to rolando Ruiz notify what is going on and I have the phone to jiffy lube manager he told them the condition of the vehicle I asked him I want to return the vehicle and get my money back they said ok bring the vehicle I was trying to reach them after called them 10 times I found them they said they were going to send tow truck because vehicle is not working overheated and very dangerous to drive it stops all the time. Next day after 1 hour try to reach them ronaldo said manager Dylan said they will not refund my money and will not take the car back Illinois state law says the dealership is responsible 500 miles or 15 days from the vehicle now I started the case with state attorney office and with my credit card company will go to court against them this dealership and workers are crooks dont go there u will have big problems with them. More
by Celal
Employees Worked With
Rolando Ruiz
October 05, 2018
Repair not done after they've been paid South Chicago Dodge was paid to repair my mirror on my car as a result of a PACE bus hitting my car. PACE issued a check directly to them to have th South Chicago Dodge was paid to repair my mirror on my car as a result of a PACE bus hitting my car. PACE issued a check directly to them to have the repair made. When I called to schedule the repair appointment ir made they claimed they hadn't received the payment. I then obtained the cancel check and a letter from PACE and sent to the Manager per her request to prove payment was made. I have since been given the run around. Each time I call for Jamie the Manager she was either in a meeting or gone for the day (even at 12:55pm today). I have left several messages on her voicemail and with the receptionist over the past month and a half. The only person that seems to be willing to help is Russ the service Manager who I spoke with yesterday and resent the documents to today. I'm hoping for the best! As for the other staff including Saby the receptionist who kept transferring me to random people who could not help and repeatedly delivered the messages that the people that I needed to speak with to resolve the issue were not available for one reason or another there has been poor communication and zero concern for a customer that purchased a vehicle from their dealership. FRUSTRATING! More
by Dissatisfied Customer
Employees Worked With
Jamie Coomer, Saby, Russ (no complaints concerning Russ as of this review date), Customer Service
May 18, 2017
Incompetent and unreliable If you bring your car here, you are asking for trouble. I need some minor work done on my JEEP engine and they caused my problems than they fixed. The If you bring your car here, you are asking for trouble. I need some minor work done on my JEEP engine and they caused my problems than they fixed. They lied about the time it would take to fix and damaged my car. They don't care and never returned my calls. More
by South Chicago Dodge SUCKS
Employees Worked With
service department
November 09, 2016
One time visit while traveling through Chicago In October my wife and I were traveling from the West Coast to the East Coast on a month-long trip. While visiting Chicago on a rainy day my windshie In October my wife and I were traveling from the West Coast to the East Coast on a month-long trip. While visiting Chicago on a rainy day my windshield wipers stopped operating. I've had this Dodge vehicle for 23 years and experienced this problem before. A plastic bushing needed to be replaced. I carry extra bushings with me just in case of this problem. I stopped into this dealership and spoke with Dave Schoenhofen (service advisor) for help. He came out to my vehicle, saw my problem, replaced the bushing, and within 15 minutes and at no charge to me had me on my way. I think how he handled my situation needed to be commented on since what he did is what makes a good service center and brings customers back. STEVE P. More
by Steve
Employees Worked With
Dave Schoenhofen
March 02, 2016
I got teally good service in the service department friendly I was treated nice from time Iwalked in the door to get my car service A guy name Carl really answered all my questions and got me out of thete quick I was treated nice from time Iwalked in the door to get my car service A guy name Carl really answered all my questions and got me out of thete quick More
by nita
Employees Worked With
Carl
December 12, 2012
I,CAME IN TO SERVICE MY 07 CHARGER,DARNELL SOLD ME.BUT HE GOT ME IN A NEW,12 CHARGER,AT A LOWER PRICE,WOW !!!!!!!!!!!!!!!!!!!!!GO IF DARNELL BROWN IS STILL WORKING,HERE I,WILL BUY,FROM HIM,ONLY, THIS CAR IS GOT ME IN A NEW,12 CHARGER,AT A LOWER PRICE,WOW !!!!!!!!!!!!!!!!!!!!!GO IF DARNELL BROWN IS STILL WORKING,HERE I,WILL BUY,FROM HIM,ONLY, THIS CAR IS NICE,MY PAYMENTS ARE LESS,!!! More
by tyrone b.
Employees Worked With
Darnell brown
October 07, 2011
So I purchased a Chrysler 300C w/a Hemi back in June 2011. I was told at the time that everything had been fixed on the car. Well that wasn't exactly the truth. I took the car to the dealership to get s 2011. I was told at the time that everything had been fixed on the car. Well that wasn't exactly the truth. I took the car to the dealership to get serviced and guess what they told me...I need new brakes...new ball joints...new rotors...so of couse I was pissed! However, I love my car, but I'm just upset that we were lied too. But it's ok I'm not going to cry over spill milk...Not to bad mouth the dealership because they were extremely helpful but just be mindful and get the car checked out by a mechanic before you purchase anything from this dealership or any dealership for that matter. More
by Irritated1
Employees Worked With
Can't remember any names from the service dept
