South Dade Kia

It was excellent Please keep up the good work. Karina was courtious, friendly, and focused on my needs. I will come back to do the repairs. All of her team were very h Please keep up the good work. Karina was courtious, friendly, and focused on my needs. I will come back to do the repairs. All of her team were very helpful. More

Difficult to reach I visited the service center to get an estimate. I later sent an email to Josh with a question. I waited 48 hours for a response and after not gett I visited the service center to get an estimate. I later sent an email to Josh with a question. I waited 48 hours for a response and after not getting one, I called him. It took more than 3 tries to get a hold of him. A lot of wait time listening to waiting music. Then I got an appointment to do the work (rack and hitch) on our brand new Telluride. I was there at 9 as per my appointment and I was told that the car was going to be be ready at 1. At 1pm I started to call the service department to see if the car was ready. Once again I was tortured by music, long wait and many calls, Frustrated I decided to take a lift to the dealer, I got there at 2pm and the car was not ready. I had to wait another 30 mInutes. So In summary my first experience was not a good one and I am not sure I will be back. More

Great service Karina was friendly and professional. I had an appointment and was helped as soon as got there. My vehicle was ready when promised. I will take my the Karina was friendly and professional. I had an appointment and was helped as soon as got there. My vehicle was ready when promised. I will take my there when necessary. More

Battery Replacement So I went to the dealer to have a battery replaced. I was told that I would be given prices on batteries for my car. After waiting for 20 min I come o So I went to the dealer to have a battery replaced. I was told that I would be given prices on batteries for my car. After waiting for 20 min I come out and the service tech tells me that the battery was 240 plus 40 to install. I was like what happen to options which he gave me none and at this point the car was being worked on. It’s very disappointing when u are told one thing and another happens Wound up spending 320 on a battery cmon now you all know it’s highway robbery. I have given this location two car purchases plus another purchase from a family member. I love George O but when it comes to the service side not so much. More

Great!! Went in and got helped right away. Took care of everything that I asked and haven’t had any issues with the vehicle since I purchased it. Highly recom Went in and got helped right away. Took care of everything that I asked and haven’t had any issues with the vehicle since I purchased it. Highly recommend More

Best Sales Rep! Fanny, is the best sales person I ever had. After working with her and Tony, they are5 stars! Fanny is super helpful, responsive and really wanted to Fanny, is the best sales person I ever had. After working with her and Tony, they are5 stars! Fanny is super helpful, responsive and really wanted to help me throughout the whole time. More

Airbag belt change It took a while, since there were immediate repairs inside the workshop, but I was fascinated with the excellent attention provided by KARINA BERNAL, It took a while, since there were immediate repairs inside the workshop, but I was fascinated with the excellent attention provided by KARINA BERNAL, it is an excellent Customer Service, in addition the waiting areas are excellent, all clean, that is one of the reasons and for the quality of service, I will come to Kia SouthDade, to give my best to my Kia Sorento 2011, very grateful to the Kia SouthDade group. More

Another good service experience Great service team. I always feel welcome and they are able to explain things thoroughly. The team’s level of customer service keeps me coming back. Great service team. I always feel welcome and they are able to explain things thoroughly. The team’s level of customer service keeps me coming back. More

Satisfied She was very helpful and great customer service. I didn’t have to wait long which I appreciated. I will definitely be coming back to this dealership f She was very helpful and great customer service. I didn’t have to wait long which I appreciated. I will definitely be coming back to this dealership for future necessities. More

Very attentive to my needs The technician explained and try to help in every way. He explained all the possible cost before he took my vehicle for the service. It was a personal The technician explained and try to help in every way. He explained all the possible cost before he took my vehicle for the service. It was a personal touch More