South Dade Kia - Service Center

Difficult to reach I visited the service center to get an estimate. I later sent an email to Josh with a question. I waited 48 hours for a response and after not gett I visited the service center to get an estimate. I later sent an email to Josh with a question. I waited 48 hours for a response and after not getting one, I called him. It took more than 3 tries to get a hold of him. A lot of wait time listening to waiting music. Then I got an appointment to do the work (rack and hitch) on our brand new Telluride. I was there at 9 as per my appointment and I was told that the car was going to be be ready at 1. At 1pm I started to call the service department to see if the car was ready. Once again I was tortured by music, long wait and many calls, Frustrated I decided to take a lift to the dealer, I got there at 2pm and the car was not ready. I had to wait another 30 mInutes. So In summary my first experience was not a good one and I am not sure I will be back. More

Great service Karina was friendly and professional. I had an appointment and was helped as soon as got there. My vehicle was ready when promised. I will take my the Karina was friendly and professional. I had an appointment and was helped as soon as got there. My vehicle was ready when promised. I will take my there when necessary. More

Battery Replacement So I went to the dealer to have a battery replaced. I was told that I would be given prices on batteries for my car. After waiting for 20 min I come o So I went to the dealer to have a battery replaced. I was told that I would be given prices on batteries for my car. After waiting for 20 min I come out and the service tech tells me that the battery was 240 plus 40 to install. I was like what happen to options which he gave me none and at this point the car was being worked on. It’s very disappointing when u are told one thing and another happens Wound up spending 320 on a battery cmon now you all know it’s highway robbery. I have given this location two car purchases plus another purchase from a family member. I love George O but when it comes to the service side not so much. More

Great!! Went in and got helped right away. Took care of everything that I asked and haven’t had any issues with the vehicle since I purchased it. Highly recom Went in and got helped right away. Took care of everything that I asked and haven’t had any issues with the vehicle since I purchased it. Highly recommend More

Another good service experience Great service team. I always feel welcome and they are able to explain things thoroughly. The team’s level of customer service keeps me coming back. Great service team. I always feel welcome and they are able to explain things thoroughly. The team’s level of customer service keeps me coming back. More

Satisfied She was very helpful and great customer service. I didn’t have to wait long which I appreciated. I will definitely be coming back to this dealership f She was very helpful and great customer service. I didn’t have to wait long which I appreciated. I will definitely be coming back to this dealership for future necessities. More

Very attentive to my needs The technician explained and try to help in every way. He explained all the possible cost before he took my vehicle for the service. It was a personal The technician explained and try to help in every way. He explained all the possible cost before he took my vehicle for the service. It was a personal touch More

Thoroughly investigated my issue and found/fixed my car. I must let you know that everyone I had encountered at the Kia Service Center (my first time there) was professional, thorough, and kind. Whether it I must let you know that everyone I had encountered at the Kia Service Center (my first time there) was professional, thorough, and kind. Whether it was Abdiel or Josh at the desk, Alberto managing my service or Juan (Mechanic) who took the time to look at me car and talk to me in great depths to solve my car issue, these gentlemen were amazing! Thank you guys so much for your outstanding service! More

Karina was awsome,great experience. Had a great experience Karina was awsome she delt with all om my concerns in a timely manner. Becouse of people like her that your dealership is grea Had a great experience Karina was awsome she delt with all om my concerns in a timely manner. Becouse of people like her that your dealership is great. Thank you. More

It was cool I like the new look of the place and the new seating arrangements. I also never had service from Karina before. She was cool and a little funny. I like the new look of the place and the new seating arrangements. I also never had service from Karina before. She was cool and a little funny. More