South Dade Kia - Service Center

Friendly, efficient, comfortable. The check-in area has been revamped...no longer have the small "huts". The waiting area is more customer friendly. Good coffee, water, comfortable s The check-in area has been revamped...no longer have the small "huts". The waiting area is more customer friendly. Good coffee, water, comfortable seats. Everyone seems very willing to help! More

My experience I had to wait over 3 hours for them to tell me that they don’t even have the part I need and that I need to come back in 2-3 days. When I made an appo I had to wait over 3 hours for them to tell me that they don’t even have the part I need and that I need to come back in 2-3 days. When I made an appointment they said I can come after work without a problem I even told them the time that I will be able to make it. Then I get a call from them saying that they will be closed at that time, so I had to go on the weekend and wait an entire week for the service to be done. As far as the service once the part came in they installed it fairly quickly which was good but I wasn’t expecting to pay so much for a new headlight. More

Maintenance Karina is very knowledgeable and great customer service. She assist me every time I go to get oil change, also sold new tires for my car at a good pri Karina is very knowledgeable and great customer service. She assist me every time I go to get oil change, also sold new tires for my car at a good price and helped with credit. More

MISLED Lead to pay for a service I thought I was getting, only to find out after payment I did not get. I was totally mislead. Lead to pay for a service I thought I was getting, only to find out after payment I did not get. I was totally mislead. More

Great customer service Great services. My motor went out from one day to the next. Abdiel was able to get my car in the shop and out in a few days with a new motor! No more Great services. My motor went out from one day to the next. Abdiel was able to get my car in the shop and out in a few days with a new motor! No more issues. More

On this occasion service was superb!! Polite & efficient I arrived and waited a few minutes for a technician to take care of the car. I entered the office and was greeted by Alberto Sosa who helped me and I arrived and waited a few minutes for a technician to take care of the car. I entered the office and was greeted by Alberto Sosa who helped me and was very polite and professional. Alberto Sosa checked the status of the car and service included a recall and change of oil. In previous visits for regular oil change I had requested to check the windshield water fluid as it was always reading "low." Everytime I would go home I stilll had the message the day after leaving the dealer, which means the problem was not solved. This time around Alberto really took good care of giving a full service of the car. He offered to pick me up but I had arranged transport to pick up my car. I was extremely happy with the service I received that day. Alberto Sosa is definitely an asset to the service center. More

Continued commitment The continued service received from this establishment is consistent. The staff can be relied upon for complete auto care and advice . I have been a c The continued service received from this establishment is consistent. The staff can be relied upon for complete auto care and advice . I have been a customer for over three years and my auto is always in good hands. More

Service Personnel Are Friendly; Service Time Can Be Slow I've been to this service center twice now. The first time they had my car the entire day to go over a few issues. I was given a ride home, and I was I've been to this service center twice now. The first time they had my car the entire day to go over a few issues. I was given a ride home, and I was contacted throughout the day as to the status of my car. When my car was almost ready, I received a text message letting me know when the car would be ready. Overall, this experience was great. The second time I came back for the dealer to install a rubber gasket on my lift gate that was ordered. I was told that this procedure would take approximately 1.5 hours. I made an appointment and had to wait 20 minutes before I was even helped when I drove my car in. I ended up spending closer to 3 hours. Because they took so long, I also did not have time to wait to have my car washed with their courtesy wash, so I had to leave with a dirty car. Had I had known the process was going to take so long, I would have requested a ride home and would have picked up the car later in the day. The service personnel are friendly, and the overall experience is good at this dealer so far. They just need to be more on point with the timing so that customers can schedule their day accordingly. This review is an average of both my visits (since I did not get a option to leave a review after my first visit). More

Window down I have excellent service, i walked in no appointment, my card was given to me the same day plus extra things that i new was needed, they took care of I have excellent service, i walked in no appointment, my card was given to me the same day plus extra things that i new was needed, they took care of it for me. More

Good Service, Ridiculous Price increases. I got a basic oil change, and was surprised to find the dealer was under new ownership. I arrived on a Saturday right before 8:40AM, and it wasn't as I got a basic oil change, and was surprised to find the dealer was under new ownership. I arrived on a Saturday right before 8:40AM, and it wasn't as busy as previous times under the old ownership. As i was checked in, they advised me of the price change and couldn't believe it, $42 plus tax for an oil change..... ridiculous, maybe that's why there were no other visible customers there at the time. I left my car, and waited at my house, an hour later i was sent a weird link as a text, I called the dealer as i did not understand what it was asking me for, they left me on hold for 10 minutes. My husband figured out the link, it was asking me if i wanted to change my engine air filter for $45! I declined, and ended up changing the filter myself for less than $15 later on at autozone. My car was ready, at 11:40. Not sure why it took so long, but everything else went smoothly. The staff was great, i believe the Representatives name was Gianny, he was very nice and answered all my questions. and they "Washed" the exterior of my car for free. not sure if i will be continuing my services here as the prices are not justified, if the oil change took no more than 30 minutes, i could see paying $50.00 But it took more than two hours, no thanks. More