South Dade Kia - Service Center

Excellent customer service exelente atencion al consumidor, la compania fue muy agradable, me quedo super stisfecho con el trato de la venderora. Cherris es adorable y muy amiga exelente atencion al consumidor, la compania fue muy agradable, me quedo super stisfecho con el trato de la venderora. Cherris es adorable y muy amigable More

Sunshine Oscar is very knowledgeable and understanding to my needs. I had a great experience at Sunshine Kia and will recommend everyone I know to visit Oscar Oscar is very knowledgeable and understanding to my needs. I had a great experience at Sunshine Kia and will recommend everyone I know to visit Oscar More

The best Service Advisor I've ever had. Abdiel Suarez is helpful, prompt, listens to the customer, professional and friendly. It isn't just him either. The entire staff always greets you Abdiel Suarez is helpful, prompt, listens to the customer, professional and friendly. It isn't just him either. The entire staff always greets you with smile. More

Inexplicably bad service I really regret buying my Kia. The service center here has to be the worst. Took it in for a major recall issue (or at least a very dangerous warranty I really regret buying my Kia. The service center here has to be the worst. Took it in for a major recall issue (or at least a very dangerous warranty issue). After calling 5 times (yes 5 times) to check in with the service advisor and leaving voice mails on three occasions, I have yet to get a response. I called one last time and asked to wait until they can page someone. After a half hour I had to hang up. I tried to call the feedback line that was provided as a response to the other reviews (the 646 number) it rings and the call gets cut without anyone responding. Three hours later, I have yet to get in contact with anyone from service. This proves two things: 1, this place will only attend to you if you are buying a car, after that, you aren't even a number to them. Two, and most importantly, they are light years away from the customer service Lexus and even Infiniti provide. After spending close to 50k for a car, you'd think you would get some sort of respect. Not in this case. Update: After 13 calls... 13 CALLS IN ONE DAY...I finally get the service person on the phone. His excuse as to why someone hasn't picked up? "OUR PHONES SUCK". Not to mention in have to wait until next Wednesday (almost a week) because they do not carry parts for the recall Kia put out. Why so long? According to the service person "We've never done this before, so we dont have the part" This is a brand new 2018 car!!!!. Normally I do my research before buying a car. This issue and most importantly, this poor,poor customer service would have kept anyone from buying from Kia and most especially Sunshine Kia. If you're reading this, PLEASE HEED MY WARNING: This dealership does not deserve your hard earned money. Look elsewhere at all costs. A week later, no follow-up directly from the dealer. I have no time to be on the phone with corporate. Imagine that...have to call KIA CORPORATE offices, just to get through to the service center whose "phones suck". More

Worst dealer of KIA The worst KIA dealer in miami.I purchased my car on that dealer on 2011.I have my contract and they couldn't find my car registered in their system. T The worst KIA dealer in miami.I purchased my car on that dealer on 2011.I have my contract and they couldn't find my car registered in their system. They have a big mess. I made an appointment for service and I explained what is my car problem.The lady which took an appoinment said that my car is on guaranty that i will not have to pay nothing for a diagnostic.Today the manager Miguel said i have to pay $120 before to start the diagnostic ( just for a diagnostic) which is not the information gave me by the phone. I lost my time. Don't go to this dealer any more.they are changing the owner frecuently like 3 times or more and any times is getting worst.Big mess. liar people.desorganized.unprofesional. 2 years ago I went to buy the battery.they do not have the battery for SOUL KIA incredible that they do not in stock and they didnt help me to find the dealer where i can find. Then when I bought the battery on north miami kia they said the guaranty for the battery is only on this place. I will call today to the corporate of Kia because sunchine Miami kia is a big disaster all dealers Do not buy any more Kia in this place Al que desee comprar in carro marca Kia , les sugiero no ir a este dealer , Hay in gran desorden .Ha pasado de duenos en dueno en pocos anos , y cada vez es peor Mi carro lo compre en el 2011 , tengo el contrato la registracion y aun asi ensenando todos los papeles no fueron capaces de encontrarlo en su Sistema , es decir que si mi carro hubiera tenido in problema con el motor hoy todavia no hubiera resolver nada porque no estaba en el Sistema Cuando hice el appointment para service hable con una muchacha que tomo mis datos y me explico que si mi carro estaba en garantia el diagnostico no tenia que pagarlo , este appointment ni siquiera encontraron el appointment en el Sistema Dos anos antes tuve problemas con la bacteria fui a esa Kia cuando aquello esa South Kia , no tenian bacteria para SOUL KIA y ni siquiera me ayudaron a encontrar donde habia .Fui al de north Miami y alli em dijeron que la garantia era solo en esa KIA Desafortunadamente KIa en Miami es un desastre , tanto el servicio caro, como muy poco profesionalismo . Mi consejo comprese otro carro o vaya a KIa mas al norte More