South Hills Chrysler Dodge Jeep RAM FIAT

Horrible Service Department - Run away as fast as you can! I tried using them on over 8 occasions due to the convenience and proximity to my home. I was terribly disappointed each and every time, for issues r I tried using them on over 8 occasions due to the convenience and proximity to my home. I was terribly disappointed each and every time, for issues ranging from: picking up the vehicle only to find that the problem was not repaired (despite being assured that it was) and having to return multiple times before repairs were completed (happened 2 times on both Jeep and Dodge vehicles), to the "ubiquitous" $100+, 1 hr. "diagnostic fee" which they charge for practically everything, including obvious problems and ones which they are explicitly informed of at the time of drop off; to being forced to wait 45 minutes for them to fetch a car when picking after a service appointment; to having to pay for unnecessary repairs to fix parts that aren't broken ($600+ alternator); to failure to honor warranty repairs; to having to return multiple times for recall notice repairs. As evidenced by my multiple visits, I really tried to give them the benefit of the doubt, but was extremely let down and dismayed each and every time. Service representatives are indifferent at best, so when I finally approached Service Manager to complain he was unfazed, uncaring and blatantly unapologetic, blaming the owner's strict policies. Ironically (or perhaps not), today I finally had enough and visited another local service provider to arrange the work which South Hills had refused, and the woman immediately in front of me in line was complaining bitterly about, GUESS WHO? SOUTH HILLS CHRYSLER DODGE JEEP's extremely poor service! So, it appears I am not the only one who has had terrible service experiences. Unless you value poor quality service, extremely poor customer service and unnecessarily huge repair bills, I highly recommend finding another service provider. More

Awful Terrible service department. Issues are never fixed and you have to go back multiple times to have anything addressed. Service Advisors only document Terrible service department. Issues are never fixed and you have to go back multiple times to have anything addressed. Service Advisors only document issues but do not quality control anything that technicians tell them. Awful experience. I have taken car in 4 times for same issue, and though Service Advisors have experienced and commented on this issue, i keep driving off the lot and seeing that nothing was fixed. This happens every time i report an issue to this dealership. Service Manager does not return calls either, which is infuriating. Feel helpless and gullible for buying a car here. Stay away More

Salesman Dominic 1St class service all the way ,Dominic, went out of his way to help me buy my 2016 jeep renegade. I haven't bought a jeep since 2002. Traded in my 20 1St class service all the way ,Dominic, went out of his way to help me buy my 2016 jeep renegade. I haven't bought a jeep since 2002. Traded in my 2002 for a renegade. Luv it already. If u go 2 the South Hills jeep,kia dodge dealership in Mcmurry Pa ask for Dominic 4 A-1 service More

South Hills Kia was wonderful! Hi Eddie. Thank you so much for your dedication to making this a great experience. My credit sore is not the greatest, but he and the dealership wor Hi Eddie. Thank you so much for your dedication to making this a great experience. My credit sore is not the greatest, but he and the dealership worked together to find me the best deal. I highly recommend Kia cars for your family's safety. I am pleased with their professionalism and I am having my husband go this Saturday for a new car. More

We purchased our Jeep Cherokee new from this dealer three years ago. SInce then, the car has been in for service a shocking 17 times. Once they left a razor blade on the front seat. Luckily we saw it before years ago. SInce then, the car has been in for service a shocking 17 times. Once they left a razor blade on the front seat. Luckily we saw it before our son sat on it. Another time they left a wrench IN the engine. Recently, when the car wouldn't start, we took it in to be repaired. it took them a week to identify the problem. once they did, they told us that they couldn't repair it due to a global blackout of this specific part. The bonus prize was that our jeep now has a crack in the windshield clear across the center. Of course, they are claiming that they are not responsible for this issue. They say it was there before. I think one of their stellar technicians dropped a wrench on it and cracked it. Go elsewhere. You'll be lucky if your car returns repaired, let alone NOT damaged. More

I went to this dealershiop to have the 'y' pipe in the exhaust replaced under warranty because the cat was bad. Instead of just doing the work I asked them to do, they pulled the wires out of my O2 sensor exhaust replaced under warranty because the cat was bad. Instead of just doing the work I asked them to do, they pulled the wires out of my O2 sensors and tried to tell me that a 'rodent' chewed thru them and the only code they got was for a bad O2 sensor. I checked the code myself and got the one for the bad cat the week before when I made the appointment. I know what wires look like when theyre chewed on... These were pulled out. Maybe they have some mighty mouse type rodents where they live but my jeep doesnt sit ANYWHERE long enough for a 'rodent' to do that to my O2 sensor wires. They cleared the code that I need to have the cat replaced under warranty and now I have two more O2 sensors to replace. And they charged me $100 to do this... And they called me after I left to yell at me for doing a burnout in their parking lot. I said theyre lucky thats all I did... More

This place is ridiculous. I went here to get my Jeep repaired back in June. I was quoted an estimate higher than what I was actually charged, which is a good thing. When I picked up, I realized there wa repaired back in June. I was quoted an estimate higher than what I was actually charged, which is a good thing. When I picked up, I realized there was about $150 difference in cost. I questioned the difference with the cashier, who said it was correct. She also questioned her boss who was in the service department who said "huh, well I guess you're in luck!! We quoted you high!!" I thought, wow this is great, cost was lower and I paid, and took my vehicle. About 3 weeks later I got a phone call stating that I was mischarged and it should have been the higher amount please call and pay your amount. I decided that I'm not paying it. I questioned staff and with the comments I received its their fault you pay for your mistake. Since then I've received a few more voicemails, and countless slips in the mail. I've even moved out of state and they are still tracking me down. If you want to deal with poor business ethics, then go here, if not find somewhere else!! No other business would act in this manor. Your mistake, you deal with it!! More

I had purchased an oil contract in November last year. I was in and out yesterday with no appt and they washed my car when I didn't even ask - it was a good experience. was in and out yesterday with no appt and they washed my car when I didn't even ask - it was a good experience. More

Evertone here at South Hills Chrysler are always willing to help you in any way they can. I have been coming to South Hills Chrysler for years. David who works in service does a great job for me and is alwa to help you in any way they can. I have been coming to South Hills Chrysler for years. David who works in service does a great job for me and is always accomdating to my needs. The women who answers the phone is so courteous and will help get the person you need. I like calling and getting a person to help me,GREAT. WE are currently looking in to trade our car in for a new Chrysler here at South Hills Chrysler. KEEP UP THE GOOD WORK. More

I gave customer service a five because the service was wonderful. Eddie was polite, respective, and did everything he could for the customer (me). I appreciate his help and friendliness. The price i rated wonderful. Eddie was polite, respective, and did everything he could for the customer (me). I appreciate his help and friendliness. The price i rated a five because i got an awesome deal on a brand new 2011 sedan that i am extremely pleased with. More