South Hills Honda

Oil change Having leased then purchased hona - went back for 5th oil change -free- asked for oil change and check over since I was taking a trip I am single dr Having leased then purchased hona - went back for 5th oil change -free- asked for oil change and check over since I was taking a trip I am single driver - everything checked out according to them - I went on my way only to find out 6 days later that my brakes were totally shot and cutting in to my routers. Some trusted service which I will never use again. More

If you want to overpay for a used Honda then this is your place. 2 of the 3 times I've been here, their prices have been higher then KBB and the sales manager refuses to negotiate the price down to at or ne place. 2 of the 3 times I've been here, their prices have been higher then KBB and the sales manager refuses to negotiate the price down to at or near KBB or Edmunds price. It's been my experience in the past when buying Odyssey vans (on my second one now, but have looked at many others in the past) that KBB and Edmunds are consistent with the dealership prices. As a civil engineer who frequently estimates construction costs to build large highway projects, I would never go blindly to a dealership without looking at the KBB and Edmunds prices first. The last Odyssey (EX-L) I bought at #1 Cochran in Moon was below KBB prices. Good vehicle, low mileage, and there was little to no haggling as it was already below KBB. Recently my wife and I (with our 4 kids) went to look at an Odyssey LX at South Hills. The vehicle was in good condition and I told the sales representative upfront that I would be willing to pay the KBB good condition price for the vehicle. The KBB price and the Edmunds price were within about $50 of each other. In fact the Edmunds price was the lower of the 2. With both prices being so close, in my opinion this is a pretty fair estimate of what the vehicle is worth. They were over $700 above KBB. After a test drive my wife and I went inside the dealership. We explained to them that we would be financing through PSECU (with an extremely low rate) and that the they probably couldn't beat the rate. Of course they wanted us to fill out paperwork to check to see if they could get us a better rate. I'm pretty sure this was a stall tactic to keep us in the dealership and make us feel like we invested time there so we would be less likely to walk away. They started asking me to fill out other paperwork as well, I don't recall what it was, but about that time my 3 month old started to fuss. So I really wasn't interested in filling out any more paperwork unless we were going to make a deal on the vehicle. Again I let them know upfront what I was looking to pay for this vehicle. They kept trying to get me to agree to pay more using several sales tactics (manipulating monthly payments, financing options, etc.). Once laughably claiming that you can't always count on KBB or Edmunds when comparing vehicle pricing. OK sure....but if they were below KBB, I'm convinced that would be one of the first things out of the salesman's mouth. Maybe that works on some people, but my wife and I have been around long enought to know what they were trying to do. At one point after I got tired of the games and fighting to keep my kids in check, I said so are we doing this for KBB or not. I need to know because I'm not filling out anything else until I find out. So the sales guy said to me I have to go and discuss it with the sales manager (yet another game, did I mention I have a friend in the car sales business). Seriously I told them atleast 5 times this is my price, KBB good condition. The salesman came back and said the manager would not do it for the KBB price. So the bottom line is the sales manager wasn't going to budge and neither was I, so I walked away from a bad deal. I've found you can't be affraid to do just that. So later that night the sales rep has the audacity to call me back and asks yet again if I was willing to come up in price. Seriously!! How much more clear can I be. What a colossal waste of an hour and a half!! I gave these guys another shot because they are close to where I live, but I'm definitely done with them from here on out. There are too many othe dealerships offering better deals on the same or similar vehicles. More

My husband and I both traded in our vehicles and purchased our new cars here. The show room did seem very busy but our salesmen acted as though he had too many customers to handle. It took over 6 ho purchased our new cars here. The show room did seem very busy but our salesmen acted as though he had too many customers to handle. It took over 6 hours for us to purchase our vehicles. And then to top it off they tried to sell us a lot of unnecessary extras. When we were departing with our two new vehicles, Tj the sales men could not find the second set of keys to my husbands car. Tj said he would find them and mail them to us since we live in Virginia. It has been almost 3 months since we have purchased these vehicles and we still have not received the second set of keys and the sales men has stopped responding to our emails. More

I purchased my car in 2011 from the dealership which was a great experience, but everything after that regarding service and finance has been a NIGHTMARE. Shortly after purchasing the vehicle I began to a great experience, but everything after that regarding service and finance has been a NIGHTMARE. Shortly after purchasing the vehicle I began to have problems with the anti-theft system. It would lock up my ignition and not allow me to start my car unless I reset it by keeping my key in the ignition; as it turns out this was a known problem of my vehicle. On day, in the dead of winter, my vehicle wouldn’t start due to the anti theft problem and I had to have my vehicle towed to SHH. I told them about the problem, referenced a bulletin that Saturn/GM had put out about it, and referenced consumer write ups about it. I was dismissed and was told it was my battery despite the fact that I had just had it tested. They charge me close to $200 to replace the battery and send me on my way. 2 days later guess who needs their car towed again because the anti-theft system is malfunctioning? In the dead of winter while stranded at work? I had to ask that the old battery be put back in and the actual problem be addressed which took a week of arguing and they sent my car to a GM dealer down the street that was able to fix it, and they said my assessment was absolutely correct. I finally was reimbursed for the battery but it was a battle. I was completely dismissed, no one communicated with me, and the secretary was consistently rude. Because I’m a woman in my 20’s? Because they don’t deal with GM’s? It was the worst customer service I have ever had, ever. Now, after all that, the vehicle was totaled and I need to be reimbursed for the extended warranty that I purchased because I obviously cannot use it on the vehicle. I signed documents terminating the contract literally 4 months ago and still no check. No one returns my calls, I get sent straight to voicemail, and I’m beyond frustrated. By my estimate I need to be reimbursed about $1700. Never again. Stay away. More

I needed to have 3 things checked/fixed on my 2011 Honda Accord: 1. I knicked my wheel on a curb and wanted to have the scratch fixed. 2. My rotors seemed like they needed resurfaced. 3. I have a very l Accord: 1. I knicked my wheel on a curb and wanted to have the scratch fixed. 2. My rotors seemed like they needed resurfaced. 3. I have a very loud noise in the roof above my head whenever I go over a bump in the road - something is loose and/or clanging around up there. I narrowed it down to the exact location (right above the visor area). I called and made an appt. I was told someone comes into the service department on Wednesdays to fix wheels so I made my appt for a Wednesday. Ryan called to advise me that 1. The guy wasn't there to fix my wheel but he (Ryan) could have each one of my wheels rebalanced for $10 each. What?!! Why would each one need rebalanced when only one of the wheels was scratched? 2. All 4 rotors would need resurfaced to make each one even when finished. 3. He (Ryan) didn't hear a noise in my roof. He specifically said no noise! I think he is deaf. I told him never mind - don't do anything. I got the impression that he: didn't take my wheels off to even check the brakes - he was making an assumption. I don't think he took my car for a ride to even try to listen for the noise. I don't understand how 4 wheels could need rebalanced for a slight scratch in one of the wheels. I won't go back there again for service. He was very unprofessional and not friendly at all. More