I purchased my car in 2011 from the dealership which was a great experience, but everything after that regarding service and finance has been a NIGHTMARE.
Shortly after purchasing the vehicle I began to have problems with the anti-theft system. It would lock up my ignition and not allow me to start my car unless I reset it by keeping my key in the ignition; as it turns out this was a known problem of my vehicle. On day, in the dead of winter, my vehicle wouldn’t start due to the anti theft problem and I had to have my vehicle towed to SHH. I told them about the problem, referenced a bulletin that Saturn/GM had put out about it, and referenced consumer write ups about it. I was dismissed and was told it was my battery despite the fact that I had just had it tested. They charge me close to $200 to replace the battery and send me on my way. 2 days later guess who needs their car towed again because the anti-theft system is malfunctioning? In the dead of winter while stranded at work? I had to ask that the old battery be put back in and the actual problem be addressed which took a week of arguing and they sent my car to a GM dealer down the street that was able to fix it, and they said my assessment was absolutely correct. I finally was reimbursed for the battery but it was a battle. I was completely dismissed, no one communicated with me, and the secretary was consistently rude. Because I’m a woman in my 20’s? Because they don’t deal with GM’s? It was the worst customer service I have ever had, ever.
Now, after all that, the vehicle was totaled and I need to be reimbursed for the extended warranty that I purchased because I obviously cannot use it on the vehicle. I signed documents terminating the contract literally 4 months ago and still no check. No one returns my calls, I get sent straight to voicemail, and I’m beyond frustrated. By my estimate I need to be reimbursed about $1700.
Never again. Stay away.