South Hills Kia

Passing the Buck My car has been leaking oil due to a recall. The service department told me to monitor and bring it in as needed to determine if a new engine would b My car has been leaking oil due to a recall. The service department told me to monitor and bring it in as needed to determine if a new engine would be needed. I did as he asked and after the first visit in due to oil leaking he said there's nothing more he could do for me and that I had to take it up with the corporate office to pursue any further steps. He led me to believe initially that he was going to help me and take care of my issue but the first time I have the issue he is passing me onto the corporate office. And with an attitude also. Very unhappy customer here! More

Great service! The team was great! We were buying a first car for my son and they couldn't have been more helpful. At no point did they try to over sell us or give u The team was great! We were buying a first car for my son and they couldn't have been more helpful. At no point did they try to over sell us or give us something we didn't want. Had everything done for us within an hour and even had the car ready to surprise him later that night. Can't say enough great things about the team! More

Professional Very Professional team. Every experience I have had with them has been a pleasure. Prices are also reasonable for a dealership. I will continue to Very Professional team. Every experience I have had with them has been a pleasure. Prices are also reasonable for a dealership. I will continue to use them. More

Very courteous service at drive in bay. I have had excellent service on my vehicle in the last few years. The attendants at the service bay are always attentive and courteous. I will buy my I have had excellent service on my vehicle in the last few years. The attendants at the service bay are always attentive and courteous. I will buy my next vehicle here because of the great service. More

New front seat On time and handled professionally. Friendly problem was diagnosed correctly and replacement part arrived in the time quoted. The only thing I would l On time and handled professionally. Friendly problem was diagnosed correctly and replacement part arrived in the time quoted. The only thing I would like is to have regular black poke tea. More

Annual Inspection and oil change of car after one year Staff were extremely helpful, friendly and accommodating to our time restraints and needs.It was easy drop off and easy to pick up. Excellent servic Staff were extremely helpful, friendly and accommodating to our time restraints and needs.It was easy drop off and easy to pick up. Excellent service! More

Sandy Very clean. Nice waiting area with tv an hot drinks free. They text u when car is in garage so u can text any ???s. Text u when dine and a worker com Very clean. Nice waiting area with tv an hot drinks free. They text u when car is in garage so u can text any ???s. Text u when dine and a worker comes to get u when done. They always wash ur car for free also. Staff is very mice an helpful. Love this place. And everytime u pass the bldg u can stop for a free car wash More

New car Leigh Ann was amazing as usual. With a short time table and a tight budget she made magic happen as always. I was pleased with the selections availabl Leigh Ann was amazing as usual. With a short time table and a tight budget she made magic happen as always. I was pleased with the selections available and it made having to buy a car right off the lot painless. More

Recent Service at South Hills Kia Always a great experience and minimum wait time! No appt is required for my oil changes and I never have a problem with my dealership Always a great experience and minimum wait time! No appt is required for my oil changes and I never have a problem with my dealership More

Annual Inspection + More I have gone to South Hills Kia for my state inspections for the past several years, partly because they offered free inspections. Just went in early I have gone to South Hills Kia for my state inspections for the past several years, partly because they offered free inspections. Just went in early December 2018, and they charged me for the inspection. Didn't tell me anything about whether there was a policy change or anything. Thought that was a perk for buying a Kia and going there for my state inspections. That's pretty lousy on their part for not communicating with the customer. Am I supposed to ask about the free inspection each time? Is that how they do business now? Also, asked about the Kia Fuel Reimbursement program (which I can take part of because I have a qualified car) when I arrived. I didn't have the confirmation file printed, so they told me I needed that form (mind you, Century III Kia never asked in the years I dealt with them). As an alternative, the service writer said he would check to see if he could handle the mileage verification without the printed form, but never updated me on that. Overall, it wasn't what I call a great service. It was okay, but after my last few visits being good, this was a let-down. There appears to be an incredible disjointed-ness between the Service and Parts department (it's like they don't communicate with each other much). More