South Hills Kia

This was one of the worst car leasing experiences I've ever had. First, we were given a car that had a dent in it that we did not discover until we got the car home. When we returned to the dealership to ever had. First, we were given a car that had a dent in it that we did not discover until we got the car home. When we returned to the dealership to get it fixed we were informed that they were aware of the dent and should not have sold us the vehicle. A replacement vehicle was found. We returned to the dealership to pick up the new vehicle and complete the paperwork. After returning home (the dealership is about a 20 - 25 minute drive) we were told there was an error in the paperwork and we would need to resign the paperwork. They agreed to meet us at a convenient location so we would not have to drive back to the dealership. Today, I received a call from the finance company stating that we are overdue for our car payment. We have had this vehicle less than a month and made the first payment when we leased on May 31. Our payment is not due until July 1. So, something happened to the payment we made when we leased the vehicle. I have never had this many issues buying or leasing a vehicle. We have leased Nissans for our last 3 vehicles but thought we would try Kia based on the good warranty. We think we made a mistake. A good warranty does not make up for the inconvenience and aggravation that we have experienced in the short time we have been working with Kia. Leigh-Ann was very helpful when we were deciding on a vehicle and we realize that none of this is her fault. She was the one good thing about this experience. More

Appointment was met on time with reminders not to forget. Joe Nelson greeted me and gave time as to when the car would be ready, and he was spot on. Joe Nelson greeted me and gave time as to when the car would be ready, and he was spot on. More

Great experience! Would use South Hills Kia in the future and recommend to my friends/family Would use South Hills Kia in the future and recommend to my friends/family More

I was greeted by a very pleasant young man (I can’t remember his name). He welcomed me and promptly started processing my information. When I said I would be waiting on my vehicle he offered to have remember his name). He welcomed me and promptly started processing my information. When I said I would be waiting on my vehicle he offered to have someone drive me to get lunch. That was a very thoughtful gesture although I declined. He then took me to the waiting room and offered free coffee. In no time at all my car was finished and I was on my way. That very day my friend called complaining about the poor service she received at her dealership. I have to admit I couldn’t say enough about my experience! I’m a happy camper! More

The South Hills Kia service department has great service with clear communication. Will go again with clear communication. Will go again More

The guys were great. Easy to do business with and respectful of my time and money. Easy to do business with and respectful of my time and money. More

I had a 10 am appointment for three quick recall fixes and an oil change. I dropped the car off the night before since it was easier than arranging a ride the next morning. I did not hear from the dealers and an oil change. I dropped the car off the night before since it was easier than arranging a ride the next morning. I did not hear from the dealership throughout the day, so around 12:30 I called to see if there was any movement. For some reason, every number I called for the dealership went directly to someone's voicemail. Even calling the other South Hills dealership and having them forward me to the Kia service department ended up with disconnected calls. I decided to drive over there at 2:30, and the technician I spoke to said they hadn't brought the car in yet. I asked why not, and he said since I dropped it off the night before and didn't specify a time, they took that as they had all day to work on it. I said, "I had a 10 am appointment, that was the time." The technician got snippy with me and told me that they would have it done by 4 and to come back. It was really frustrating, first with the phone system not working, then not receiving any sort of update throughout the day, and then finding out at 2:30 it wasn't even looked at yet. I planned my day around the fact that it would be looked at at 10AM and be done in a reasonable amount of time, or otherwise I wouldn't have made an appointment for that time. Not only that, but the vehicle was there from the night before, so there was no excuse for the vehicle to not have been looked at until 2:30. Frankly, I'm concerned that if I hadn't shown up if it would have been done at all. On top of all that, the oil change was $98- I assumed it would cost a little more at a dealership, but the time savings seemed worth it. I did not expect it to be so high, and wasn't even asked what oil change I wanted. Finally, when I went to get the vehicle, the technician said, :ok we had the recalls and oild change, that will be $98. After he was finished and I was handed the receipt and keys and walking out the door, I stopped to ask if all three recalls were handled. He said, two of them were, but the third doesn't have a remedy yet. It would have been nice to have known that at any point during the transaction- I get it if the recall doesn't have a remedy yet, but he should have told me that unprompted. More

Always great service at this dealership. They are the best Kia service center in the area. They are the best Kia service center in the area. More

WAY too expensive for an oil change. .. increased from roughly $35 to $85! I've always gotten my oil changed at the dealership since buying my Kia lease return but unfortunately, I just .. increased from roughly $35 to $85! I've always gotten my oil changed at the dealership since buying my Kia lease return but unfortunately, I just can't afford this price anymore and won't be returning. Otherwise, the work was completed quickly. More

Great service for the last 14 years of owning our car! I would highly recommend! I would highly recommend! More