South Houston Nissan

Great customer service !!! It’s been an amazing experience there at the express service department . Will always trust and go see William Lopez my service advisor . experience there at the express service department . Will always trust and go see William Lopez my service advisor . More

If only I could give a zero I def would. They think you’re stupid. They tell you one thing over the phone to get you in and another when you get there. They act like they work some kind of magic to get you’re stupid. They tell you one thing over the phone to get you in and another when you get there. They act like they work some kind of magic to get you a car and if you try to tell them you don’t want it they will keep submitting your info to different banks making your credit drop and their GM has also told his finance ppl to make sure you don’t get another deal anywhere else if you don’t work with him. BBB for sure. More

Best dealership in the world, I came in for service but realized I could save money monthly after talking to the floor manager. Thank you Akash for your help. realized I could save money monthly after talking to the floor manager. Thank you Akash for your help. More

💯 happy with the services I received in buying my truck. I received prompt and professional/hands on services and Swift closing. These guys were great. truck. I received prompt and professional/hands on services and Swift closing. These guys were great. More

Scammed If I could put a zero I would. I was told that they would work out a deal for getting my first car (Sentra) traded in, which they didn't. What happene If I could put a zero I would. I was told that they would work out a deal for getting my first car (Sentra) traded in, which they didn't. What happened instead, is they took my "trade-in" ,never notified that lender that my car had been left and allowed payments to continue to be drafted from my bank account. In addition, I never received documents saying that the Sentra had been left in their possession.Meanwhile they sold me a second car, 8,000 over the blue book value. When I went to see why I was still being charged for the first car, the Lead supervisor, Mario< told me to get a lawyer. He never tried to correct the problem nor does he know where the first car is. In fact, he tried to say that I never left it at all. I contacted Corporate, Mario called me and said he would give me documents saying that they had my car, but when I went to pick them up , he told me he would not speak to me except through my lawyer. I never got the documents. So now, payments are being deducted for the first car, which they won't tell me where it is, i'm being charged for the second car and I have no proof of them taking possession of the Sentra . In fact, the Finance salesman, Ollie told me to just say the car had been repossessed. Why would I do that when I've made on time payments since taking possession of the Sentra? What a scam! Beware people cause this could be you. More

2017 Nissan Titan Issues I wanted to give this dealership a second chance. I brought my truck in to check the recall, and to have the jet engine sound fixed, and, the whistli I wanted to give this dealership a second chance. I brought my truck in to check the recall, and to have the jet engine sound fixed, and, the whistling Fuel filler looked at. The truck was in and out in less than an hour. That seemed great, perhaps they are doing better. However, I was told that they needed me to go with the mechanic (Toby) to show him the problem. Not a problem. I stepped over to the side of the building where my truck was. Spoke with Toby. Explained the issue, and that I have only had this problem for a short time. In fact, when I purchased this truck, it was 99 degrees in Houston, and of course, I had the AC on, but, not Jet engine sound. He told me that there are no codes stored, and that it was working as designed. If that were true, why did it not act this way until 2 weeks ago? And, the fuel tank noise was explained that they have not heard of it, and would have to call Nissan next week. Hmm, I think I will be calling Nissan this week to see if we can find someone to fix it. Very dissapointed. I traded a 2003 Frontier for this? It is a shame that, to me, this dealership seeps to push off customers. I have been driving Nissan since 1994. This will be my last one! One positive note, this time, at the front counter, I delt with a gentleman named Frank, He was courteous, and listens. Much better experience with him than other service writers here. I will NOT be back to the dealership! They could not even fix my 2017 Nissan Rogue Sport (Issues posted previously.) More

Great Experience I had a really great experience at South Houston Nissan, Justin was my salesperson and he did a excellent job of showing and explaining to me how grea I had a really great experience at South Houston Nissan, Justin was my salesperson and he did a excellent job of showing and explaining to me how great the 2019 Nissan Altima operates so I purchased the vehicle on labor day. I love Nissan as this is my 4th Altima and each and every time this car shows itself to be a great purchase. Mr. Tello the General Manager and Mr. Johnny Garcia the service manager thanks for employing such a professional staff and keep up the good work. More

Worst Service Department We purchased our 2017 Nissan Rogue Sport SL in Feb. 2017 from McDavid Nissan (South Houston Nissan Now). Overall, we have always been treated with re We purchased our 2017 Nissan Rogue Sport SL in Feb. 2017 from McDavid Nissan (South Houston Nissan Now). Overall, we have always been treated with respect, and the service center was always helpful. Fast forward to Sept, 2019. My wife had an accident (Someone hit her from the rear). Body shop repaired the problem, and then the car was sent over to service to get some other issues taken care of. The car was there for 3 days, and NOTHING was done. My wife spoke with David Alcanar, and mentioned we would come in and get the car on Friday. He told her "you need to bring the rent car back immediately, or we will file charges against you for theft. It is OUR vehicle." That was a funny statement, as it was rented at Enterprise, not the dealership. Anyway, we needed the car for the weekend, so I picked it up, with a promise to return it on Monday, for any issue with the radio still having power after you open the car door, which it did not do until 2 weeks before we brought it in. We brought it back on Monday, and spoke with David Alcantar, the service advisor. He spoke with his manager, who authorized a rental again from Enterprise. On Wed. afternoon, David called me, and told me again, that the car was working as designed, and that they had verified that it works the same as another 2017 Nissan Rogue. I tried to explain to him that this problem has only happened for the last 2 weeks, and, that I have verified how it is supposed to work correctly on 2 other 2017 Nissan Rogue Sports here in the office, as well as my 2017 Nissan Titan. His voice suddenly got louder, almost to the point of yelling, telling me that it is the way these work, and, then, TOLD me that I needed to bring "HIS" rent car back. Again, the second rent car came from Enterprise, not the dealer. So, I am working to open a case with Consumer affairs on the issue, and intend to let the service manager know about how I was treated. You should NEVER treat customers as second class citizens, and remember, we do buy cars, and if we have a bad experience, our business can and will go elsewhere. Please do not use South Houston Nissan. It is not nearly as good as the old McDavid Nissan was. Probably the last time I will return to this dealership. More

Our visit We went on Friday because we were told by Desriee That we could definitely be helped even though we were up front about our credit score and situatio We went on Friday because we were told by Desriee That we could definitely be helped even though we were up front about our credit score and situation. We told her we were going to wait until February when we had money she swore up-and-down that something can be done so we went and our time Got wasted. I was told that I would get a call when there was an update that did not happen then I was told we would need a CO signer I made it clear up front that we were not going to do that they said it could be done without a CO signer. One thing I do not like is empty promises and wasted time. And the kicker I still haven't received a call from them about the update on the deal. They need to admit they couldn't do it I'm not waiting anymore it doesn't take a bank that long to say yes or no we just know not to come here when we're ready. Buy the way I'm gonna get that 2020 Nissan versa sv, In February . I really really want that car. I'm gonna drop alot of money to get that car not I wont do it here. More