BMW/Mini of South Miami

since I have taken my car in it's been a xxxx show, every time I pick it up I get my car in worse conditions, these people do not know what they're doing South Motors BMW Service Department is the worst p time I pick it up I get my car in worse conditions, these people do not know what they're doing South Motors BMW Service Department is the worst place on earth, poor customer service, we took our car for AC problems and it was under warranty, after 3 days in the shop we picked up with the same problem AC not working the radio was uninstalled and a big dint at the drivers doors. Now I am trying to reach out to the supervisor to take our car back to the shop, this is unacceptable, please dont take your car and if is under warranty speak to a supervisor because this place is xxxx, please, please take it to Braman. If I could give no stars i would, bunch of liars and burglars, service not recommended at all. All my experiences there are pretty bad. Worse dealer ever. If you need to fix your car, don't go there. More

No courtesy car. No explanation about the problem with my car’s technology. Waited 3 hours for a car from Enterprise to become available. No explanation about the problem with my car’s technology. Waited 3 hours for a car from Enterprise to become available. More

Katina is the best advisor, I’m very happy with her service thank you again service thank you again More

Do not bring your car here if you care about it. My 330i had a coolant leak on a road trip from Boston-Miami-Boston, so they replaced the water pump. A week later I was stuck on the side of the road My 330i had a coolant leak on a road trip from Boston-Miami-Boston, so they replaced the water pump. A week later I was stuck on the side of the road because their incompetent techs used the wrong screws. Had to be towed to Braman who wouldn't touch it because of shoddy work and it went back to South BMW. Rey and manager Eduardo were terribly rude to work with and unable to communicate. I got my car back with damaged seats and trim pieces, and coolant everywhere under the hood. I called + messaged them and was ignored, not that I wanted them to touch my car again anyways. The only other thing they repaired while they had my car was a sunroof rattle, and what a surprise, a month later my sunroof won't close. I don't know how someone can possibly break everything they were supposed to fix, it's so laughable it's almost like they were trying. The dealership was purchased this week, but I've heard plenty of horror stories from family and friends that swore to never go back. Go to Braman or literally any other BMW dealer if you care about your car. More

Muy bien atendida. Gracias Todo salio bien. Ya tengo mi carro y todo solucionado. Gracias Gracias Todo salio bien. Ya tengo mi carro y todo solucionado. Gracias More

I left my car in service on Saturday at 12:30 pm after one hour waiting to be attemded. The dealer was supposed to call us at 2:30 to pick the car. They never did and when I called them the dealer was cl one hour waiting to be attemded. The dealer was supposed to call us at 2:30 to pick the car. They never did and when I called them the dealer was closed. Before that I sent a text to our service person and he never answered me. My car was kept at the dealer for the weekend without any reason because it was ready on Friday. It was a really bad experience ! More

technical advisor was respectful , professional and helpful. He explained all relevant facts in a transparent manner helpful. He explained all relevant facts in a transparent manner More

Armando is on top of his game. He always give me recommendation and gets me out of waiting room quickly. He always give me recommendation and gets me out of waiting room quickly. More

Mateo has always been very attentive and helpful. This is the fourth BMW in the family which he has been our service advisor for. I really appreciate the continuity and the relationship. This is the fourth BMW in the family which he has been our service advisor for. I really appreciate the continuity and the relationship. More

Issac is excellent at reviewing everything I’m calling you when the car is ready you when the car is ready More