I have to admit...I am a little torn about my review. I bought my used Infiniti Q50 about a year ago and the sales department was great, especially Juan. I did not feel pressured. In fact, I felt supported.
Now for the service department. Because of the service department, I will NEVER go to South Motors Infiniti again. Furthermore, I will warn everyone to NOT go to South Motors Infiniti for service. They were the rudest and most unprofessional workers that I had ever encountered.
Let's start with the first time I took my car in for service. I had made an appointment and was assured that I would have a loaner car available to me. That did not happen. On the same visit, they attempted to charge me for an oil change that was supposed to be free for two times within one year since I bought my car there. Instead of the service team trying to resolve my concern, they left it to me to walk over to the sales department for proof that I purchased my car at the dealership. (Come to think about it, I was met with the same annoying inconvenience When the battery in both my FOBs failed within one month of purchasing the car. They wanted to change me and I needed to address my concerns with the sales manager before they would waive the charges.)
Now comes to my FINAL experience with the service department. I left messages 5 different times to try making a service department before I actually spoke with a live person. I was advised that Julio Lopez would be my service coordinator and he would call me back. (I had no idea who Julio was and was already becoming annoyed since he was one of the people that I had left a message for.) Someone else called me on Monday am, while I was at work, to make arrangements for a service appointment and to ensure I would have a loaner car available to me for Tuesday evening, (for Wednesday service). I received an email and text confirmation appointment for the wrong time! At the end of the day, I was called again by the service department to confirm the appointment. I explained that the confirmation email and text and email had the wrong appointment time. The representative said that would be a problem and I would be called back. I was contacted 5 times different times at work just to set the appointment! It was beyond disruptive and annoying,
The day of the appointment I needed to leave work early in order to meet their strict appointment time, which was more than an hour before the service department closed. I arrived 20 minutes before my appointment time to only be told that I needed to wait. This did not make sense since there were several other service coordinators standing outside and I was the only one waiting. I was told no one else would be able to assist me and I would need to wait. After waiting over 20 minutes I was told it would still be another 30 minutes or so and no one else would be able to assist me.
South Motors Infiniti does not respect or value its customers. I felt so disrespected watching all of these employees standing around the service department, not with customers, refusing to assist. It is wonderful that the one service advisor that was with a customer was taking the time to provide service to his client. However, I did not feel my patronage or time was valued or respected.
I finally left and vowed never to return! I caution others not to use their service department too! They are not customer friendly at all.