South Point Hyundai

Upon reading a negative review regarding this dealership, I felt compelled to write a review regarding my personal experiences at Southpoint Hyundai. I purchased my first used vehicle from Southpoint under I felt compelled to write a review regarding my personal experiences at Southpoint Hyundai. I purchased my first used vehicle from Southpoint under extreme circumstances......I was going through a horrible divorce and my credit was shot. There was only one person out of every dealership I visited that was kind enough to work for days to get my loan approved and that person was Thomas Mowell. He worked for days and countless hours to get my loan approved and I was estatic with his dedication to me as a customer. During routing maintenance on my vehicle in January in casual conversation, I mentioned to Thomas that I was interested in possibly upgrading my vehicle to a newer model with a few more bells and whistles. His reply? "No problem, let's see what I can do to help you!" Not long after, I was so happy to receive a call from Mr. Mowell letting me know that, not only did he find exactly the car I wanted, he was able to get my NEW loan approved on a NEWER vehicle with only a $40 per month increase in payment! I was shocked! I have NEVER had a finance manager work as hard as Mr. Mowell to ensure I was able to get what I wanted with the payment right where I needed it to be. He was very kind, compassionate and paid attention to detail. Without the help of Mr. Mowell, I would have never been able to re-establish my credit score and upgrade to the vehicle of my choice! Thank you SOUTHPOINT HYUNDAI and thank you MR. THOMAS MOWELL!!! I have referred 4 other friends directly to Southpoint Hyundai and specifically to Thomas Mowell and I will continue to do so as long as Mr. Mowell is there. More

Using the above category, I will explain each. And to be clear, this review is NOT based on my experience with my salesperson, Tim, but it is 100% based on the miserable experience of the finance department clear, this review is NOT based on my experience with my salesperson, Tim, but it is 100% based on the miserable experience of the finance department. Customer Service: 1) Finance added fees to the sales price without consulting me (maxed out warranty cost etc); 2) Bad-mouthed Hyundai's own warranty, recommending a 3rd party "wrap"; 3) Bragged and boasted about their own "personal" credit scores (Chris); 4) Added several hundred dollars to MSRP despite an agreement to sale the vehicle for "Costco" pricing ($200 over invoice)... Quality of Work: N/A - purchase of vehicle Friendliness: Very high pressure and condescending... DO NOT go to this dealership. Overall Experience: Sent the check to payoff the tradein to the wrong address, thus costing me a bit more in interest .... Price: Sale price, was good, but the experience of getting it to the point we agreed to is what garnered this LOW score.... More