South Point Hyundai

Extremely disappointed of how my case and vehicle were handled at this dealership. The following list depicts my negative experiences dropping off and receiving my Hyundai Kona 2022 Limited after 2 we handled at this dealership. The following list depicts my negative experiences dropping off and receiving my Hyundai Kona 2022 Limited after 2 weeks of service at South Point Hyundai in Austin, Texas: - I followed case closely with Progressive Agents which agreed that the way in which this case was handled was disorganized and unprofessional. - There were no updates given to me within these 2 weeks without me needing to call and request for them. - We were told it would take between 5-7 days for the diagnosis, repairs and maintenance to be completed. After 2 weeks no fix was issued for the problems, we were having; and we had to call to check if we could pick up the vehicle. - Car went missing for several days at unknown locations with no notice or consent from us. Progressive Agents went to dealership on May 19th, only to be told that "no one knows where the car is located and no one can reach the agent." We were under severe stress and anxiety thinking our car had been stolen. - No rentals were offered to us. The only options were to be placed on a wait list or book and pay 50$ per day rentals from hertz out of our pocket. Lyft was our main form of transportation during this time which was expensive. - We are very disappointed with the state in which the car was received: a) The car had 400+ extra miles since drop off. b) The gas fuel was lower than when we left it off. c) We found junk inside the car (food packaging, eye drops). d) Dirtier exterior than when we dropped it off. - We have no assurance that the vehicle is safe to drive, we must drive knowing the same incident that happened originally could happen at any time and cause serious disturbances on the road, accidents, injuries or even death, not only to the occupants of my car but to others as well. - I requested to talk to management on several occasions about the case, but was never able to reach them, I strongly believe they should also be informed about this experience. All of the above points have been documented through photographs, receipts, phone logs, messages and screenshots. It is unfortunate this was our first experience of service with our 7-month old Hyundai vehicle This entire ordeal has been unacceptable. More

Sam E. is very welcoming. Knows his way around the dealership and can advise you on the best deal is very welcoming. Knows his way around the dealership and can advise you on the best deal More

They were very personable and knowledgeable. Made sure we were taken care of and tried made the process quick Made sure we were taken care of and tried made the process quick More

I want to thank Shawn Hemze for always taking care of me and making things quick and easy when purchasing my new vehicle. and making things quick and easy when purchasing my new vehicle. More

Sam E was wonderful to deal with when purchasing a new Hyundai for our business. He was very professional and organized we well as personable. I would recommend him to anyone looking for a new Hyundai Hyundai for our business. He was very professional and organized we well as personable. I would recommend him to anyone looking for a new Hyundai More

Sam E was a pleasure to work with. He is honest and explains everything in detail. Would definitely buy from him again. He is honest and explains everything in detail. Would definitely buy from him again. More

Alex Zamora makes bringing in your vehicle in for maintenance or repairs a professional experience that you can trust your car is being taken care of well and is in good hands. maintenance or repairs a professional experience that you can trust your car is being taken care of well and is in good hands. More

Preston the service mgr is the best you have had since I bought the car there bought the car there More

Dustin was patient and attentive to my needs and we found the perfect car for me. Thank you all at South Point Hyundai! the perfect car for me. Thank you all at South Point Hyundai! More