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South Point Hyundai
Austin, TX
2,392 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,392 Reviews of South Point Hyundai
October 02, 2019
Jessie Logan gave me a great first time experience with Hyundai today! Her make it personal with customer service is awesome! Thanks again thumbs up! Hyundai today! Her make it personal with customer service is awesome! Thanks again thumbs up! More
by Montrell
Employees Worked With
Jessie Logan
September 19, 2019
Exceptional Service! I have bought many cars in my lifetime, Hyundai is by far the best place I've been to purchase a car. After a horrible experience the day prior with K I have bought many cars in my lifetime, Hyundai is by far the best place I've been to purchase a car. After a horrible experience the day prior with Kia South located on 183N, I returned those two cars and decided to try Hyundai, really never knew about the cars they offer until Jessie Logan and Arturo Logan assisted my mother and I. Arturo took very good care of my mother and made her feel so comfortable and took her for a couple of test drives, his demeanor was excellent and did not pressure us to purchase anything. Thank you Arturo! Now, Ms. Jessie Logan was a rock star, not going to lie, never had a female saleswoman, I've bought at least 9 cars in the last 16 years, always had a male, but wow, was she awesome. Very knowledgeable, patient and understanding. She got me the best deal and made sure my mother and I were happy, again no pressure. She knew of my bad experience with Kia and she made the atmosphere welcoming and I am extremely impressed. The scariest part is finance. Miles Stewart was not just exceptional, but his customer service was amazing. He was not pushy and gave us great deals on plans and GAP, because I bought two cars from them the same day, he made sure he gave us a low percentage APR and was so organized. We were laughing throughout the whole process. Not as stressed out as I usually am when buying a car. Made my experience and very amazing experience! Thank you Arturo, Jessie and Miles! You three are ROCK STARS! THEM THREE ARE A GREAT TEAM! STAY TOGETHER! More
by Estela
Employees Worked With
Miles Stewart, Art Liscano, Jessie Logan
September 07, 2019
Worst dealership for service ever So here we go again with typically horrible service at South Point Hyundai. After writing a review about how bad the service is, I got a call from Ste So here we go again with typically horrible service at South Point Hyundai. After writing a review about how bad the service is, I got a call from Stephanie, the service manager and we discussed my issues. She said that for anything other than an oil change, I needed to come in during the week. Not fine, but OK. So I made an appointment with her for today Friday 9/6/2019. I dropped off the vehicle (2016 Tucson) at 9:30AM. I was also told that they would be charging me $95.00 to determine if the needed repair was covered under warranty. The service writer (Patricia) did not tell me if this would be waved if it was under warranty, just that I would be charged. At 4:23 PM, I had not heard anything about my vehicle, so I called and left a message for Patricia. I received a call back from her at 4:30 telling me that the vehicle had not been looked at and it wouldn’t be looked at until Monday. So I am would be without the vehicle over the weekend AND I HAD AN APPOINTMENT!!!! So I called Stephanie when I hung up with Patricia. When Stephanie called me back at exactly 5:30, she told me that the car had been in all day and had been looked at, but Patricia did not know this and it was no ones fault. Mind you Patricia is the service writer and it is her job to know. Stephanie told me there were 2 codes that came up and the repair would not be covered under warranty. I instructed them to not do anything else to the vehicle and I would be down to pick up the vehicle. When we got there my wife asked for a printout of the scan that was done. The scan was time stamped. At 5:19. So Stephanie LIED to me. She had the vehicle quickly scanned and called me 11 minutes later, but only after I called to check on the vehicle. I have been to a lot of dealerships in a lot of states and I have NEVER seen one that is this bad. Be forewarned, if you want crappy service, being lied to, and being overcharged, this is the dealership for you. More
by Hyundaisucks
Employees Worked With
Stephanie, Patricia both in service
August 14, 2019
Good customer service, minimal pressure Although we ended up purchasing a new Elantra from another dealership, other than price (which was second runner up out of about 15 dealerships, so no Although we ended up purchasing a new Elantra from another dealership, other than price (which was second runner up out of about 15 dealerships, so not too bad), my experience with the salesperson from here was pleasant, with no pressure. They provided up front pricing in a detailed fashion, just as I asked, and I almost felt disappointed when I realized I would need to take my business elsewhere. ALMOST. Money talks, folks ;-) More
by Gene H.
Employees Worked With
Mike Ortiz
July 31, 2019
AWFUL Customer Service I have called no less than 25 times today to have someone help me figure out how I can have my “malfunction indicator light” looked at. I was told the I have called no less than 25 times today to have someone help me figure out how I can have my “malfunction indicator light” looked at. I was told there is a 6 day back log and I would have to leave my car there to have it looked at and pay for a rental car. I tried to talk to an advisor to get an appointment instead of leaving it there for 6 days and I have been hung up on or left for voicemail 16 times now. These people don’t care about helping. I would rather spend the $100 to have firestone fix my car than ever give this place my money. More
by Jd123
Employees Worked With
N/a
July 12, 2019
Great Experience at Genesis of Austin/South Point Hyundai I went to multiple Genesis dealerships and found the experience at Genesis of Austin to be amazing. Pierre DeMarsielle was a great salesperson and gav I went to multiple Genesis dealerships and found the experience at Genesis of Austin to be amazing. Pierre DeMarsielle was a great salesperson and gave an amazing experience and walk-through of all the features, along with the additional Genesis inspection, and final detailing that he arranged. I usually buy BMW, Porsche, or similar cars and Genesis of Austin was far friendlier than those dealers and also had a much better color selection for the G70 3.3T Sport (as well as the other models) than other Genesis dealers. They tend to keep a bit more variety on hand and it was appreciated. My wife is Chinese and is a professional negotiator, but Pierre and the management staff never lost their cool as has happened at other dealerships. They were professional all around and it was great working with Pierre DeMarsielle at Genesis of Austin!!! 5 Stars!! More
by Calvin Tait
Employees Worked With
Pierre DeMarsielle and his sales manager (and our finance person - do not have his card)
May 31, 2019
Service We were helped by Tom Williamson, who was very professional, thorough, patient and on the ball. This is my 5th Hyundai and Tom and the staff there we We were helped by Tom Williamson, who was very professional, thorough, patient and on the ball. This is my 5th Hyundai and Tom and the staff there were awesome. They totally understood my frustration with the lease I had going on on a Tucson, which I had also gotten there and did a great job in getting me out of it and into a Santa Fe. We have been very pleased with all the Hyundais we have purchased at South Point, but this time was our best experience, all starting and ending with Tom. Thanks, Cindy Johnson More
by cwjroj#68
Employees Worked With
Tom Williamson
May 25, 2019
Love my New Tucson; love my dealership - South Point Hyundai If you want to get a great deal on a great vehicle from great folks, come to see Tom Williamson at South Point Hyundai. I felt comfortable from the m If you want to get a great deal on a great vehicle from great folks, come to see Tom Williamson at South Point Hyundai. I felt comfortable from the minute I walked in and was greeted by Tom, Tracy, Sonny, Victor, Ms. Lorraine, and others of their great staff. These folks worked hard to help me get an excellent deal - they’ll do the same for you! I know I didn’t just buy a car - I made some fine friends! More
by Myexthehero
Employees Worked With
Victor in Finance, Tracy in Finance, Lorraine at the center of it all. , Tom Williamson, Sonny Naser, Mike Ortiz
April 22, 2019
Day one issues I purchased a new 2019 Elantra on Saturday 4/20/2019 for my daughter. She wanted to take her car back to Waco (school) but warning light came on. The I purchased a new 2019 Elantra on Saturday 4/20/2019 for my daughter. She wanted to take her car back to Waco (school) but warning light came on. The warning light was for Blind Spot sensor. I also remember new car walkaround manager/person stating there should be horn sound when locking door but didn't work. I now know why. The horn doesn't work. The reason I bought a new car is so that my daughter would have a safe reliable vehicle (out of town). I'm not happy ... More
by Bruce
Employees Worked With
Mathew Torres
April 19, 2019
Excellent Service Advisor My Vehicle has been in the Total Care of SouthPoint Hyundai since 2013. Patricia Malmgrem has been our service advisor. She is is the Best! Professio My Vehicle has been in the Total Care of SouthPoint Hyundai since 2013. Patricia Malmgrem has been our service advisor. She is is the Best! Professional, Knowlegeable and gets the job done when it is promised, I highly recommend her and the service team. More
by Em
Employees Worked With
Patricia Malmgren
