South Pointe Chevrolet

Shady salesman Inquired about a vehicle on a Friday afternoon and was transferred several times and waited some time before a response. We were looking to trade in Inquired about a vehicle on a Friday afternoon and was transferred several times and waited some time before a response. We were looking to trade in a vehicle and told them what we wanted for the trade in before we would even consider a purchase. We told them we were interested only, and would get back with them. Over the weekend, the listed sale price was reduced. On Monday, we were told that they would give us what we wanted for our trade in but the price of the vehicle was going to be what it was before they reduced it over the weekend. Their reasoning was because it was that price "when we started talking"! SHADY!!! If you're going to lower the sales price then honor it, even if you were just "talking" to a customer before you dropped the price! SMH. More

Great experience We purchased a new Suburban for my wife. Matt H did a great job showing us the vehicles, taking us on test drives, answering lots of questions, and he We purchased a new Suburban for my wife. Matt H did a great job showing us the vehicles, taking us on test drives, answering lots of questions, and helping with the purchasing process. Nick was also very helpful the one time Matt wasn't at the dealership when we were. Both of them were personable, professional, and made the experience an excellent one. I found the sales manager and finance manager were also great. Overall, this dealership team did a fantastic job for us, and I would highly recommend them to others. I look forward to working with them again soon. More

Worse exp ever Not sure where to start. First I found a truck that I liked and went to look at. I drive it and get a quote on it. I decide after a few days that I wa Not sure where to start. First I found a truck that I liked and went to look at. I drive it and get a quote on it. I decide after a few days that I want to get it. I call and the truck is sold. No big deal. A week later they call me back and say the person that bought it brought it back. I said ok and asked them to send me their best price on it since it had 500 miles on it instead of 45. They send me a quote of 3k more than what I already had. So they sold it and tried to resell it for 3k more than what I had got a week earlier without the truck having 500 miles on it. Makes sense right. Then the truck did not have a bedliner in it. I have had the truck for 2 weeks and tried to call several times to get it taken care of. Either I couldn't get ahold of someone or they would never call me back. Finally I get a call from my bank 3 weeks after my trade in saying that I need to make a payment. Its been three weeks and they haven't sent a check to pay off the trade in.. To sum up my experience I had zero communication from them, zero help and I would recommend them to no one. These people do not value customer service and defiantly do not want repeat business. They just want to move a car and get you out the door. I have bought several cars and this has been the worst experience ever. I had read the reviews and should have not even messed with them. They had the only truck in stock that I wanted and that is my fault for dealing with them in the first place. The General MGR at this dealership was helpful after finally getting a hold of him and they have since taken care of the bedliner. More

Thank You I did have a very poor experience the last time I was here. I got to know the service manager the last time due to problems. I felt my previous relat I did have a very poor experience the last time I was here. I got to know the service manager the last time due to problems. I felt my previous relationship with him was worth returning another time. Dennis More

Awesome We were looking for a new Silverado Crew cab, other dealers kept changing their prices or just seemed unwilling to work with us. Brandon at South Poi We were looking for a new Silverado Crew cab, other dealers kept changing their prices or just seemed unwilling to work with us. Brandon at South Pointe was very helpful and friendly! He told us something over the phone and kept his word when we arrived! So far I am LOVING my new Z71 truck!!! Thank you for all your help! More

Run for your life from the "Finance Manager" aka The Closer Salesman was great. Finance Manager added over $6k in unwanted fees before rushing us out the door. Copy of letter to them below with details: Fin Salesman was great. Finance Manager added over $6k in unwanted fees before rushing us out the door. Copy of letter to them below with details: Finance Manager, South Pointe Chevrolet 9146 S Memorial Dr. Tulsa, OK 74133 918-491-8000 918-884-3222 Fax XXXXX, We were unable to review the documents of our pending purchase until last night as we were in Denver this weekend (We did NOT take the car we are purchasing). Upon reviewing the documents we were shocked to find that you had added $6557.00 in assumed and partially explained fees, which we would have questioned, had we not trusted South Pointe. Instead we feel, after further review of the purchase agreement, that we were taken advantage of, and mislead. By the time we finally got to your office to finish the deal we had been in the dealership showroom for almost 3 hours. Instead of making this an easy, straightforward transaction, it turned into a marathon. We were tired at that point, and then you quickly throw numbers our way. This is not a good business practice, and makes us feel uneasy with the way this deal has been presented. The addition of Leather seats which was agreed upon by Marcus Palmer, does not appear on the document, while vinyl seat protection was added. My wife and I found a great car, worked with an informative sales associate, then when we were tired finally turned over to a "Closer" who did not fully present the details of each fee added to the contract. We have, unfortunately, discovered that this is a practice used in many dealerships, but we had higher expectations from South Pointe. I am appalled that you so easily took advantage of our trust to basically devalue our Trade In, ignore the agreement we had to have leather seats installed and extend the installment plan to 72 months in an attempt to cover up the added fees, and make us end up paying the full MSRP of the vehicle! 1. You told us the "Dent Coverage" would only add $6/mth to the payment (Actually added $27.58/mth based on original 48 month proposal) 2. You changed the original 48 mth proposal to 72 months without our knowledge 3. You made no mention of the Caltex Vinyl Protection (which we didn't need for leather seats) you simply added $1822.00 to the deal 4. Our purchase agreement with Marcus Palmer had us paying $1300 for Leather Seats but this was somehow missing from the documents you pushed on us. 5 You never mentioned the fact that there were 5 levels of extended warranty, you simply selected the "Platinum" level and added $3012 to the price. 6. You never mentioned the $399.00 "ADP Fee" at all. Taking advantage of a buyer may not be illegal, but it is certainly unethical. My wife and I hope to resolve this issue amicably, but we have taken measures to protect ourselves. I have stopped payment on the deposit check I gave you and have no intention of giving you any more until this is resolved. We love the car and would like to keep it but will only do so if you rewrite the Purchase Agreement as follows: 1. All the fees added after the "Net Due Before Products & Fees" are removed. I will accept the $10 License Fee and the ADP Fee since it appears to be part of any agreement. The DZ Dentguard, Caltex RES, and Fidelity S must go. 2. The Installment Agreement is returned to the original 48 mth proposal. (This is negotiable. If it puts a bit more in South Pointe's pocket to run it out to 72 months, that's ok with us) If you prefer to just unravel the deal completely, we will return your car in exchange for our Trade-In (and deposit check) and we can all just walk away. No harm, no foul. More

Thanks For The Reviews OMG, I just happen to stumble pon the reviews. I cannot stand rude or lazy service dept. workers..I was going to purchase a brand new 2015 Camaro SS i OMG, I just happen to stumble pon the reviews. I cannot stand rude or lazy service dept. workers..I was going to purchase a brand new 2015 Camaro SS in two days. These reviews are very bad to read. I am not going to pay $40,000 for a new car and have to deal with a snotty and lazy service dept... I REALLY hate that the reviews were so bad as this Camaro was equipped with everything I wanted and the perfect color. I hate starting the search over but I am. The service department and there attitude and speediness in helping you is a very important part of a new car purchase to me. More

????? My experience was great until the man from finance came out. He was not a very nice man, he insulted my son who is a Veteran. It was all I could do to My experience was great until the man from finance came out. He was not a very nice man, he insulted my son who is a Veteran. It was all I could do to keep my composure. My salesman was very nice and so was the General Manager. Not sure if I will go back. I work with the public everyday and I never have treated anyone as bad as that man treated me. Maybe he should apologize for being such a rude little man. More

Painful car buying experience!!! If you want a pain-free car buying experience avoid this dealership!!! We had several problems during the purchase of our new vehicle. I'll give the If you want a pain-free car buying experience avoid this dealership!!! We had several problems during the purchase of our new vehicle. I'll give them the fact that most of the issues were out of their control, but they did absolutely nothing to help us get a warm-fuzzy-feeling with the issues. All we asked for was a little knocked off the original negotiated price and they basically told us, "no". After waiting for a car for 3 weeks and having numerous issues you would think they would have done something, but the stonewalled any of our requests. We had already fallen in love with the car and did not want to start all over on the purchase process so we proceeded anyway, but we should NOT have. We love Chevy products, but stay as far away from this dealership as possible! More

Service Department is Horrible I will say that the sales group was nice, but the service department is absolutely terrible. I bought my truck not even a month ago, and part of the d I will say that the sales group was nice, but the service department is absolutely terrible. I bought my truck not even a month ago, and part of the deal was to get a remote start installed. I was told that they had to order it in, and that they would have to call me. In the meantime I found out that my XM Radio did not work. When I asked them about this they said it was an antenna, and that they would get one in then schedule to fix that. We waited for their call, and low and behold they never called. When I called their service department I kept getting voicemail for 4 straight days which stated, “We will call you back by the end of the business day.” I suggest they immediately remove that statement as they did not call until the 5th day, and it was four different people in the same service area that wanted to know, “What my problem was.” After explaining about the radio and the remote start the response that I received was that they had no idea about the remote start (which by the way they knew about the two weeks prior), and that they had the antenna. When I asked them why they didn’t call about the antenna I got, “Don’t know it is not my fault.” Sadly it took my having to go back to the sales person to even get my truck into the service department. So fast forward to today, and why I am finally writing this. After two days I finally get my truck back (for a job that should have taken a couple of hours), and my XM still doesn’t work! When I asked them about this I was told, “Well we replaced the antenna so don’t know what to do.” As well as, “Guess we will have to call dodge.” The only other thing I got out of them was, “We did fix your navigation though.” Which never was an issue, and when I told them that the response was, “Well your paper said that you said it was broken so it’s fixed now.” So needless to say I am completely unhappy, and will be letting everyone know via social channels, websites like USAA, and others about the horrible service department. If it was not for their service department I would have definitely thought about buying another truck from there, and I have already saved one friend and my father in law from making the same mistake. I just hope I can save others. P.S. I still don’t have anything on the remote start that was promised, and their “courtesy wash” really means they spray water on your truck considering it came out dirty then it went in. — feeling upset. More