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South Pointe Chevrolet
Tulsa, OK
462 Reviews
Welcome to South Pointe Chevrolet!
South Pointe Chevrolet is a well-rounded Chevrolet dealership that proudly serves drivers from all throughout Oklahoma. We have become famous for our high quality new vehicles certified pre-owned Chevrolets used cars and excellent customer service. We also offer excellent options for financing to make purchasing a new or used Chevrolet stress-free. Additionally we pride ourselves on delivering top-notch Chevrolet service and automotive repair at affordable prices. Here at South Pointe Chevrolet in Tulsa we do it all when it comes to cars.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 7:00 PM
Sunday Closed
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Showing 462 reviews
April 08, 2013
We took in our 2004 Chevy Avalanche for a recall and they refused to fix it!!! When you turn the truck off, the blower keeps running! Even with the key out! The guy said that our vin number wan not one tha refused to fix it!!! When you turn the truck off, the blower keeps running! Even with the key out! The guy said that our vin number wan not one that was on the recall list. Well I feel that really should not matter if it is doing what all the others are doing that they have recalled. They must have more out there that they have not caught. The people are soooo rude!!!! When I phoned the first time I said " hello my name is .... and I have had my oil changed there before and I am wondering if you have me in your system" The guy said " I am in the middle of something" !! I was shocked!!! Why did he even answer the phone? I have been in customer service all of my life and could not beleive this. He could have said " May I give you a call right back I am with a customer or something" . Also on December 2011 we bought our daughter a new car of her choice,,.well she wanted the Artic Jeep they had. However absolutley no one would ever help us. However we are so thankful!! We wanted her to have the new 2012 CRV from Joe Marina that we bought her. It was 35,000.00. and we paid cash. These fools really missed out. Also while I was talking to the service guy about the avalanche my partner was looking at a used lexus they had. And we might have purchased the car but we got the heck out of there. I would never go back !!! More
by babyboi62
Employees Worked With
David Peltz or something like that
February 08, 2013
The service department is.... Rude Nasty SHOUTING Threatening. No i would not recommend the service department.... bad department, very very bad Drove my 1 year old corvette to the service depar Threatening. No i would not recommend the service department.... bad department, very very bad Drove my 1 year old corvette to the service department. We had bought it new there only a year before. There was 2 small oozing coolant hose leaks. Just enough to make that sweet smell and some orange goop where it was oozing for some time. They called the next day and wife and i went to pick up the car. Upon arriving, there was svc dept tech and 2 mechanics all setted in his little cubical area. The wife and i walked to the cubical doorway. It was all downhill from there. "what do you want" he said. Not hello sir, what can i do for you, nor even a polite hello! We explained who we were and the car and such. He knew all along who we were. He said "someone moved something so thats why its leaking and we are not going to fix it". I assumed he meant under warrenty, so i asked if i paid for it would they fix the oozing? He stated (again these are his exact words) "no,take your car and dont come back". Both my wife and I were stunned, shocked, speachless. I tried to get him (politely) to work on it. No deal. All this time the 3 chairs in his cube were full with the 3 men sitting in them. We had to stand at his cube entrance. Knowing the fed law requires all warrenties to be honored, or if they are not they MUST be noted in WRITING why warrenty is voided. I asked if he would write on the service ticket his explanation that "something was moved so warrenty was voided and they refuse to work on it". He stated (again in his words) "no because it might not be true". Really i aint making this up. Well to make a long story shorter, we took the car home 'as-is'. I sent a email to Ben Perry the service department resolution contact, then called him late the next morning. After introducing myself on he phone, he began SHOUTING at me over and over about the fact they will decide who they do service for and when i protested, he stated "if you dont drop this i will void your entire warrenty with GM and see to it you dont get service from any dealership in the entire District ever again". I did finally calm him down so he stopped shouting, but finally gave up on any resolution. I ordered the parts myself and had a local small town shop replace the clips and hoses. Rude Nasty SHOUTING Threatening. No.... bad department, very very bad More
by user033149
Employees Worked With
Service dept itself as well as Service Resolution Contact Ben Perry
