South Shore Chrysler Dodge Jeep Ram

I am writing this as a severe warning to any consumer, especially those traveling long distances, to watch out for the pricing tactics at South Shore Chrysler Dodge Jeep Ram in Inwood. My experience shows especially those traveling long distances, to watch out for the pricing tactics at South Shore Chrysler Dodge Jeep Ram in Inwood. My experience shows that the guarantees you receive over the phone may completely disappear once you are sitting in the finance office. My transaction began with multiple days of phone discussions regarding a 2024 Ram ProMaster 2500 cargo van advertised online with a substantial dealership discount. I spoke directly with a representative who gave me explicit verbal assurances that the internet price was the actual selling price of the vehicle. I asked point-blank about hidden dealer add-on packages, mandatory protection plans, or administrative fees, and was told repeatedly that the advertised price was the final price before standard state taxes and DMV fees. The only stipulation was utilizing in-house financing through a standard, refinanceable loan, which I accepted. Based entirely on these confirmed figures, I bound my auto insurance policy and made the long trip down from Ulster County the next morning. The warning signs started the moment I arrived in the area. The salesperson informed me that the vehicle had been sold immediately after closing the previous evening. I was then shown a substitute, identical 2024 holdover van that was listed online for 2000 dollars more than the original unit. When I requested that they honor the pricing agreement from the first van on this substitute vehicle, the desk claimed it was also suddenly unavailable due to a pending contract with a buyer in Texas who was paying 55000 dollars. Management refused my request to view a time-stamped system log or deposit confirmation to verify this pending status. Furthermore, the physical window sticker on that exact van showed a factory MSRP of 54765 dollars alongside their own handwritten active lot price of 34950 dollars. The General Manager then stepped in to find an alternative vehicle and told me to look at a 2025 ProMaster 3500, stock number SU9505FC, promising to personally structure the figures to resolve the issue. At that exact moment, this specific van was actively featured on the dealership website for 38750 dollars. However, when I was brought into the finance office, the manager presented an internal spreadsheet that set the baseline purchase price at 45000 dollars. This represents an unadvertised markup of 6250 dollars over their own public retail listing before any legitimate state fees or taxes were calculated. When I pointed out the live internet listing on my phone, the finance department flatly refused to honor the 38750 dollar price. This is an entirely unacceptable way to treat a qualified buyer who traveled hours to do business in good faith. Because the actual purchase contracts presented at the desk did not match the pricing guaranteed during our phone consultations or listed on their public website, I photographed the spreadsheet, declined the inflated figures, and left the building with my down payment intact. I have compiled a full chronological file consisting of phone logs, timestamped text messages, website screen-recordings, and photographs of the showroom monitor. This complete documentation package is being submitted directly to the New York State Attorney General’s Consumer Frauds Bureau, the NYC Department of Consumer and Worker Protection, and Stellantis Corporate Compliance for formal administrative review. Protect your wallet and stay away from this showroom. More

Dealership does not sell vehicles for the advertised price. Won’t do purchase contracts except in person. Once arriving at dealership be prepared to spend $10k or more in extra fees when they actually w price. Won’t do purchase contracts except in person. Once arriving at dealership be prepared to spend $10k or more in extra fees when they actually write up a purchase agreement. If you don’t use their financing they will charge an extra $4000. Please refer to all the 1 star reviews on Google . Will be filling a complaint with the New York attorney general. I advise others should too. These shady business are illegal. More

****BUYER BEWARE**** About to send a letter to the attorney general Bait and switch tactics, get told a manager will reach out never happens Sales person is gone all the time, Can't transfer to ano attorney general Bait and switch tactics, get told a manager will reach out never happens Sales person is gone all the time, Can't transfer to another sales associate Complete xxxxxxxx dealership l've bought 30+ cars out of state and made deals happen no problem, not the case with this dealership Super shady dealership, took me 10 times of messaging on high end vehicles to get a response. Then I get told that since I'm out of state I would need to physically come in to sign documents. I've done this over 10 times and not once has that been an issue especially when they are the ones doing the financing I don't see what the risk is. On top of that they do another thing I've never heard of they don't take deposits only an insurance card on the vehicle you are looking at to hold it. Not to mention this is all before I have even seen any numbers for the vehicle in question. Along with all the other reviews something tells me those numbers are going to be different than what's advertised online. They are quick to take your credit app and run with it. All major red flags that you wouldn't expect at a Dodge dealership but you can't trust anyone anymore. Never have I had it be so difficult to buy a vehicle. This dealership can kick rocks More

Awesome dealership nice cars and great staff. My experience was unbelievable great. Scott was very up front about what he can do for me. I came in at 5pm and left at 11pm with my car you talking My experience was unbelievable great. Scott was very up front about what he can do for me. I came in at 5pm and left at 11pm with my car you talking about service. My time waiting was an experience it self lol Scott kept me entertained lol we talked about so many different things 😅 my mom had a great time sitting in the dealership enjoying Scott. I must say again the staff was the best part of buying my car. I felt very comfortable down to my experience with the fiancé department the Sheriff is very good and informative 👌🏽 I would recommend checking them out they have a variety of cars new and used 😊 I purchased a 2021 GLE 350 and its beautiful😍 My new home for purchasing my cars. 👍🏾💯 More

Stay away from this dealership, very deceptive practices by the Sales Mgr. an Business Mgr. They advertise one price and add in numerous charges after your ready to buy the vehicle. In some cases an additio by the Sales Mgr. an Business Mgr. They advertise one price and add in numerous charges after your ready to buy the vehicle. In some cases an additional $20,000 over advertised price. Look at their own website negatives reviews from first hand experiences. Dont believe the positive reviews from friends and family!!!! Check BBB as well. More

Worked with Andy Yew. Very attentive and responsive. This is the first time l purchased from them but have used them before for service, I’ve always had positive experie Very attentive and responsive. This is the first time l purchased from them but have used them before for service, I’ve always had positive experiences. Their prices are competitive . More

They give prices and change prices them at last minute . Not honest. Beware. Dont waste your time. prices you see online mean nothing hidden charges. Not honest. Beware. Dont waste your time. prices you see online mean nothing hidden charges. More

Stay away. Fake reviews I've purchased a lot of vehicles from various dealerships nationwide and this dealership has by far the worst customer service.Do not bo Fake reviews I've purchased a lot of vehicles from various dealerships nationwide and this dealership has by far the worst customer service.Do not bother to waste your time. You will literally waste it. They are selling a vehicle, I am in the market to buy yet somehow it is impossible to make a purchase. I inquired last week on a Wednesday and it is now Monday with no response. Good luck getting past the one and only lady who answers the phones there. She will literally hang up on you and state that you are complaining by simply asking for detailed information on a vehicle. More

Dealership is a waste of time! Like all reviews I experienced the same service. Almost 4 days for an approval. Finally see the deal on paper and almost $8,000 in fees. Dealership i Like all reviews I experienced the same service. Almost 4 days for an approval. Finally see the deal on paper and almost $8,000 in fees. Dealership is being ran like a mom and pop dealership. Stay away, far away. More