South Shore Chrysler Dodge Jeep Ram

My experience with South Shore Chrysler Dodge Jeep Ram has cost me money, time, and months of unnecessary stress. I spent approximately six months dealing with problems with my 2023 Jeep Grand Cherokee Su has cost me money, time, and months of unnecessary stress. I spent approximately six months dealing with problems with my 2023 Jeep Grand Cherokee Summit 4xe while continuing to make expensive payments. That is money out of my pocket that I feel was wasted on a vehicle that kept giving me problems. Only after repeated complaints and telling them I was prepared to take legal action did they finally agree to arrange a trade into a 2025 Grand Cherokee L Summit Reserve. When I arrived for the trade, they had a team waiting and presented themselves as though they were doing me a favor. Looking back, it felt like a cleanup crew managing the fallout from my first purchase. I expected them to take responsibility and resolve the situation. Instead, I ended up with another vehicle and another round of problems. The 2025 Jeep had a cracked windshield when I purchased it. I was specifically promised a new Mopar windshield. After weeks of waiting, they installed aftermarket glass. To me, being promised one thing and receiving something else is a bait-and-switch. I did not spend this kind of money to have the dealership substitute what it promised. Immediately after the windshield replacement, I noticed dark or extremely dim dashboard and radio displays, a hood-ajar warning, double images in the head-up display, wipers activating unexpectedly, and night vision that no longer worked. I asked them to investigate and correct these issues. Now the Jeep has gone completely dead again—NO POWER, NO START. This is the second dead-battery incident with this vehicle. I am beyond disappointed. I feel taken advantage of. I have made the payments, spent the money, waited through the delays, and repeatedly chased answers. Where is the accountability? A trade does not erase the money I already spent or excuse another broken promise. I want the dealership to address my financial concerns, honor the Mopar windshield commitment, and properly diagnose and repair this vehicle. Based on everything I have experienced, I would not buy another vehicle from this dealership, and I cannot recommend that anyone trust their promises. They have completely lost my confidence. More

I rarely leave negative reviews, but my experience here was frustrating enough that I feel like other buyers should know what happened before making the trip. I was working with Shah on a used Ford F-15 was frustrating enough that I feel like other buyers should know what happened before making the trip. I was working with Shah on a used Ford F-150. Shah himself seemed like a decent person, so this review is not meant as a personal attack on him. My issue was with the overall sales/finance process and especially the lack of transparency once we started discussing actual numbers. Communication was poor from the beginning, but I really liked the truck and continued trying to make the deal work. The truck was advertised around $37,750, which appeared competitive and was one of the reasons I pursued it. Once we started actually working the deal, however, the numbers became a completely different story. I had a trade with negative equity, so I repeatedly asked for an actual dealer worksheet/buyer’s order showing the selling price, trade allowance, payoff, taxes, dealer fees, additional products/fees, and—most importantly—the total amount I would actually be financing. Instead of simply providing that, the conversation kept being redirected to monthly payment. I kept asking what the actual amount financed was because I was not shopping based solely on whether someone could make a monthly payment look acceptable by changing the loan term. At one point, rather than giving me a normal printed breakdown of the transaction, the finance manager was literally writing numbers and calculations on a piece of paper. I’m attaching a photo of that because it perfectly summarizes how unnecessarily difficult it was to get a clear explanation of what should have been a very straightforward transaction. Once I finally pieced the numbers together, the truck advertised around $37,750 was turning into a transaction of roughly $50,000 after my trade situation and their various charges/fees. There were thousands of dollars in additional charges, including approximately $2,995 for delivery and another approximately $1,995 destination-related charge, among other fees. My issue isn’t that dealers have fees or that negative equity exists—I knew exactly what I owed on my trade. My issue is how difficult it was to get a transparent, itemized explanation of the entire deal while they continually focused on monthly payment instead. The finance manager’s approach made me extremely uncomfortable, and my interaction with the sales manager did nothing to restore my confidence in the transaction. By that point, I simply did not trust the deal enough to continue. For comparison, I walked away and purchased another F-150 from a different Ford dealership. That dealer gave me a written breakdown showing the vehicle price, my trade, exact payoff, negative equity, taxes, DMV and dealer fees, and the total amount financed without making me fight for it. They then gave me the APR, term and payment. No mystery math, no fixation on payment while avoiding the total financed amount, and no pressure. I drove four hours to buy from them because of how much more transparent the process was. I understand dealerships need to make money. I also understand taxes, negative equity and legitimate fees don’t disappear just because a customer doesn’t like them. What I don’t accept is making it unnecessarily difficult for a customer to determine exactly what they’re paying and financing. If you shop here, my advice is simple: do not negotiate based on monthly payment. Ask for a complete itemized buyer’s order showing the total amount financed before agreeing to anything. I ultimately found a truck I absolutely love and had a great experience elsewhere, so everything worked out for me. Unfortunately, this experience is exactly what gives car dealerships the reputation they have, and I would not return. More

I wasn't the Dearler in march to replace the Compressor for the Air Suspension. Witch i had to come out of pocket with 4800.oo 2 months later I had to Replace the Air Bags for the Suspension which Cost 530 for the Air Suspension. Witch i had to come out of pocket with 4800.oo 2 months later I had to Replace the Air Bags for the Suspension which Cost 5300.00 Dollars. I am a Disabled veteran and Senior Citizen. I feel they could have given me a better deal please Help . Jasper Goldsmith More

This dealership was adamant about running my credit and gave me $10,000 over cost of what the truck said on car guru. The manager’s name is convict Scott Gallo. He was adamant about me running my credit an gave me $10,000 over cost of what the truck said on car guru. The manager’s name is convict Scott Gallo. He was adamant about me running my credit and wanting me to put more money down and not granting the price on car guru that states all dealer fees are in that price except for tax DMV and government fees. Shame on the ownership of this dealer for allowing this buyer beware do not go here. More

Bought a Grand wagoneer series 3 L custom order but when I asked for a purchase agreement they wouldn't give one to me this dealership is just plain thieves I asked for a purchase agreement they wouldn't give one to me this dealership is just plain thieves More

Update 8/4 Are they South Shore CJDR, MOPAR-Direct or Revolution Parts? Inquiring minds want to know. 26 Days Later and Still No Refund or Products Opened a Case with Stellantis (97665743) after I Revolution Parts? Inquiring minds want to know. 26 Days Later and Still No Refund or Products Opened a Case with Stellantis (97665743) after I wasn’t contacted by end of business today (8/4) so I decided to reach out to them at 4 and was later advised via email that I now have to wait for UPS to conduct their investigation that can’t start until 28 days after the day it was shipped. So much for the replacement parts Mike D. told me he ordered last week. There’s so many other options to purchase genuine MOPAR parts online so please yourself a favor and don’t order from MOPAR-Direct like I did. After placing an order on 7/10 there was never any mention of any of the 3 products I ordered not being in stock so I sent an email a few days later and that’s when I was advised that my parts were not in stock, had to be ordered and that if I wanted to cancel that I would have to pay a restocking fee. Reached back out on 7/21 for an update and was told that my product had just arrived and was being inspected and prepared for shipping. Two days later on 7/23 my parts were picked up by a third party of their choosing and to date my parts have not arrived, but credit card was of course charged on day 2 of this debacle. After getting the runaround from Mike D. In parts I conducted a through Google search and was able to make contact with the owner Michael Kohendarvish who told me that I should have been given an option to cancel once my parts were found not to be in stock and he even said that everything should have then been drop shipped by MOPAR (even though Mike D. says that’s not the case). After another round of apologies and requests for me to be patient and comments as to how they wish they would have shipped the running boards via truck like they always do instead of by UPS I’m still left with nothing but a charge on my credit card and no products that according to UPS were shipped by Revolution Parts. So now apparently there is a third entity South Shore, MOPAR-Direct and now Revolution Parts who are all somehow named for this “shell game” fiasco. All I want is a refund so I can go and purchase local so my family can get in and out of my new Jeep without assistance and be done with this embarrassment to Stellantis. Lastly, good luck trying to get anyone from MOPAR-Direct to pick up the phone when you call. #stellantis #cdjr #jeep #mopardirect #mopar #luxurymotorclub #southshore #southshorecdjr #nyc #longisland #nj #brooklyn #queens #manhatten #bronx #connecticut #customerservice #dobetter More

My communications started off on the wrong foot with this dealership. But they did the best they could to get me in the car of my choice. Price was right and they are located close to JFK. If you are lookin dealership. But they did the best they could to get me in the car of my choice. Price was right and they are located close to JFK. If you are looking for a Ram, Dodge or a Jeep they are certainly worth stopping by and seeing what they can offer. More

I am writing this as a severe warning to any consumer, especially those traveling long distances, to watch out for the pricing tactics at South Shore Chrysler Dodge Jeep Ram in Inwood. My experience shows especially those traveling long distances, to watch out for the pricing tactics at South Shore Chrysler Dodge Jeep Ram in Inwood. My experience shows that the guarantees you receive over the phone may completely disappear once you are sitting in the finance office. My transaction began with multiple days of phone discussions regarding a 2024 Ram ProMaster 2500 cargo van advertised online with a substantial dealership discount. I spoke directly with a representative who gave me explicit verbal assurances that the internet price was the actual selling price of the vehicle. I asked point-blank about hidden dealer add-on packages, mandatory protection plans, or administrative fees, and was told repeatedly that the advertised price was the final price before standard state taxes and DMV fees. The only stipulation was utilizing in-house financing through a standard, refinanceable loan, which I accepted. Based entirely on these confirmed figures, I bound my auto insurance policy and made the long trip down from Ulster County the next morning. The warning signs started the moment I arrived in the area. The salesperson informed me that the vehicle had been sold immediately after closing the previous evening. I was then shown a substitute, identical 2024 holdover van that was listed online for 2000 dollars more than the original unit. When I requested that they honor the pricing agreement from the first van on this substitute vehicle, the desk claimed it was also suddenly unavailable due to a pending contract with a buyer in Texas who was paying 55000 dollars. Management refused my request to view a time-stamped system log or deposit confirmation to verify this pending status. Furthermore, the physical window sticker on that exact van showed a factory MSRP of 54765 dollars alongside their own handwritten active lot price of 34950 dollars. The General Manager then stepped in to find an alternative vehicle and told me to look at a 2025 ProMaster 3500, stock number SU9505FC, promising to personally structure the figures to resolve the issue. At that exact moment, this specific van was actively featured on the dealership website for 38750 dollars. However, when I was brought into the finance office, the manager presented an internal spreadsheet that set the baseline purchase price at 45000 dollars. This represents an unadvertised markup of 6250 dollars over their own public retail listing before any legitimate state fees or taxes were calculated. When I pointed out the live internet listing on my phone, the finance department flatly refused to honor the 38750 dollar price. This is an entirely unacceptable way to treat a qualified buyer who traveled hours to do business in good faith. Because the actual purchase contracts presented at the desk did not match the pricing guaranteed during our phone consultations or listed on their public website, I photographed the spreadsheet, declined the inflated figures, and left the building with my down payment intact. I have compiled a full chronological file consisting of phone logs, timestamped text messages, website screen-recordings, and photographs of the showroom monitor. This complete documentation package is being submitted directly to the New York State Attorney General’s Consumer Frauds Bureau, the NYC Department of Consumer and Worker Protection, and Stellantis Corporate Compliance for formal administrative review. Protect your wallet and stay away from this showroom. More

Dealership does not sell vehicles for the advertised price. Won’t do purchase contracts except in person. Once arriving at dealership be prepared to spend $10k or more in extra fees when they actually w price. Won’t do purchase contracts except in person. Once arriving at dealership be prepared to spend $10k or more in extra fees when they actually write up a purchase agreement. If you don’t use their financing they will charge an extra $4000. Please refer to all the 1 star reviews on Google . Will be filling a complaint with the New York attorney general. I advise others should too. These shady business are illegal. More