South Shore Nissan

The worst dealership of them all!! After considering buying 2 new cars we visited this dealership 2 times. The first time they told us the advertised price on the car was after putting After considering buying 2 new cars we visited this dealership 2 times. The first time they told us the advertised price on the car was after putting 20 percent down, and if I wanted to buy it I would have to add 20 percent to the price....what a joke and I walked out. The next experience and the only reason we went back was because they were one of the only places that had the make and model we wanted, so after being quoted a price using the online chat session which a made a copy to show them returned to the dealership with the quote, but somehow after 3 days in the same month the deal had expired. We then get a call after we had left that they could do the deal that was quoted.....but there was no way we would ever return to that dealership. The staff has no knowledge of what they sell, and they wouldn't even let us test drive the make/model we were going to buy...we were told "they are all the same"....not what you should have to put up with when you are spending $30k on a car. They talked me out of buying a Nissan. More

Horrible If I could have chosen zero stars I would have. I don't remember the name of the man I dealt with attempting to turn in my Hyundai lease and lease a r If I could have chosen zero stars I would have. I don't remember the name of the man I dealt with attempting to turn in my Hyundai lease and lease a rogue. He claimed to be "very aggressive" and he was, as well as rude, nasty, and a liar. He agreed to a deal then as we were going over the paperwork and details he changed at least half the promises we agreed too! Then they only had 2 colors and chose one for me without giving me a minute to decide! We took our things ripped up the papers and left. This experience was disgraceful and I'm turned off from Nissan COMPLETELY from now on. I went to Babylon Honda and could not have been happier with that experience. NEVER GO TO MASSAPEQUA NISSAN! More

WARNING***STAY AWAY*** I received a reminder notice for a recall which apparently I had missed for an intake duct. During the repair process I was told by Fred the need for I received a reminder notice for a recall which apparently I had missed for an intake duct. During the repair process I was told by Fred the need for additional maintenance which they could perform immediately. This included a small leak from the transfer case (no amount stated), right side outer tie rod with 'excessive play' ($259) and an alignment ($159). I politely declined. Two weeks earlier my mechanic for more years than I care to admit had performed a complete 80K-mile servicing. The car was fine. As soon as I left Massapequa Nissan's service department I drove to my mechanic. He advised their repair "recommendations" were unfounded. He also suggested we look together under the hood to confirm completion of the recall work. Thank goodness we checked. A separate hose into the same intake area was either purposely detached or "regrettably" (I'm sure) not reattached. The rebanding required a plier-like tool to securely refit the hose - not just a turn of the hand. Inotherwords, the hose didn't just slip from it connection. My mechanic informed me that if we hadn't inspected Massapequa Nissan's recall repair the "check engine" light would have come on. I believe, but cannot prove, that this disconnection was purposeful in the hopes of having me return to the service department. More

Horrible!!! This was by far the worst experience I have ever had! They lie and do not hold true to the deals they make. As part of a 5 car deal, 4 cars were deliv This was by far the worst experience I have ever had! They lie and do not hold true to the deals they make. As part of a 5 car deal, 4 cars were delivered and we were told that the 5th car (a platinum murano) would arrive by the end of the week. When we said that we weren't going to take The cars until ALL 5 were in, we were asked by the manager to "do him a favor" and take the 4 cars off of the lot. He said that the platinum was difficult to get, but that they would have it by the end of the week. After a week, we called multiple times with no return call. we stopped in to find the exact car we were waiting for on the showroom floor. They swore the car was already sold but said they were still working on getting our car. My husband located many platinum Muranos at dealerships willing to trade, yet massapequa nissan couldn't find any! The managers that we dealt with were extremely unprofessional, nasty and conniving! They are far from knowledgeable about their own products and turned the experience of buying a new car into a nightmare. I would never go back there and wouldn't recommend this dealership to anyone! We ended up getting our deposit back and having an amazing experience at GREAT NECK NISSAN, where they honored the price we were promised at massapequa (even though we were not taking 5 cars from them). Great Neck Nissan restored our faith in Nissan and made buying a new car fun, which is how it should be! I would never step foot in the massapequa dealership again and would highly recommend Great Neck for anyone looking for a nissan! More

This was the worst experience I ever had in a dealership. I met with Cato and Mario to discuss a car purchase. I was going away so I needed to return and Mario indicated to me that I might be able to get I met with Cato and Mario to discuss a car purchase. I was going away so I needed to return and Mario indicated to me that I might be able to get a better price if I waited until President's day. I returned to the dealership a few days after president's day and met with Cato. Mario was not in so another sales manager met with me to discuss the purchase. His name was Chris. I reviewed the parameters of the deal that I discussed the prior week with Mario and also told him I had visited Huntington Nissan. He seemed agitated that I went to another dealership. ( I assume most people spend $40,000 on a car without checking prices?) I proceeded to discuss the sale and he said that he could not honor the price and I should go back to Huntington. (I told him that I wanted to buy the car at Massapequa since I live there) I said that wasn't really fair since they already gave me a price and they should honor it. He rudely repeated that I could leave and go to Huntington. I asked for his name and he refused to give me his last name. ( Probably has a lot of complaints) The General Manager then came over and told me that the Sales Manager did not have to give me his name and I could just leave. They gave me back my credit card and license. I left the dealership. I was highly insulted and will NEVER buy or recommend the local dealership to anyone. I will actually look for reasons to discredit. The treatment was unacceptable and these employees represent Nissan very poorly. I puschased the car from Atlantic Nissan which has the same owner but better employees. More