South Tacoma Honda

Terrible experience with sales My sister and I came to South Tacoma Honda on Saturday evening to discuss an LX. She had made a call to this dealership and one of their salespersons, My sister and I came to South Tacoma Honda on Saturday evening to discuss an LX. She had made a call to this dealership and one of their salespersons, Nick Cruthers, had been talking with her over the phone about some possible options for the price and model she was looking for. Upon meeting Nick, he shared with my sister the numbers he came up with and these numbers significantly exceeded what she was looking for. All of this was exchanged in conversation in the dealership lobby, where we were asked to wait to meet with him. Nick provided no documentation for the numbers he was offering. We again expressed the desired price my sister would like the LX at and what monthly payment amounts we had in mind and Nick repeatedly interrupted us with the same excessively higher numbers which in calculation, did not reflect accuracy. Beyond the ridiculously nonsensical formula he quipped at us to allude to how he arrived at his numbers, he treated us with utter disrespect. He did not listen to what we wanted nor did he consider hearing what it was we were searching for, both in desired model and price of the car. Shortly after this lobby conversation, he led us out to the parking lot and showed us older models which we were not interested in and we again expressed clearly what we were looking for. We mentioned that we were looking to get an LX for the fair purchase price as referenced from KBB and Nick rudely interjected with statements about KBB being simply "a guide" and that "KBB posts prices which buyers submit themselves of what they paid for a vehicle". When I explained to Nick that his statements are actually untrue--that KBB's purchase price reflects what people actually pay for a vehicle, based on actual vehicle transactions received from auto dealers across the U.S., and is adjusted regularly as market conditions change--, he rudely reminded us that he has been in car sales for x amount of years and that he would "rather not have a confrontation" with me. Immediately after, he said he "would see what he could do" and would "be back", then stalked off into the dealership building. My sister and I were so appalled and repulsed both by this salesperson's behavior and by the way we were treated. I have purchased a vehicle myself in the past and I have visited many dealerships in the South King County and Pierce County areas. While it is arguably expected to experience some tension/resistance from salespersons at car dealerships, the way in which Nick conducted business with my sister and I was utterly disrespectful, unprofessional, and belligerent. I will never recommend anyone to South Tacoma Honda and I will instead be vocally discouraging any prospective car buyer from visiting South Tacoma Honda. More

Unethical Dealer & Sales Force These guys are very unethical and dishonest. They change their story all the time. Management is spineless and allows rogue sales people to lie to c These guys are very unethical and dishonest. They change their story all the time. Management is spineless and allows rogue sales people to lie to customers. Stay far away from this dealership. More

I bought a Honda Civic a couple of years ago to get rid of a BMW 330i due to quality issues. While hagling with the saleman he actually got loud with me. The manager had to come out to see what was going o of a BMW 330i due to quality issues. While hagling with the saleman he actually got loud with me. The manager had to come out to see what was going on. Never had an experiance like that before. I would not recomend South Tacoma Honda! More

I regularly recommend S. Tacoma Honda to friends and family...without hesitation. Back in 2002, I purchased my first Accord from S. Tac Honda. I had that car regularly serviced at S. Tac Honda and I hav family...without hesitation. Back in 2002, I purchased my first Accord from S. Tac Honda. I had that car regularly serviced at S. Tac Honda and I have always been treated fairly. When the new 2009 models came out, I purchased my second Accord ...and I will buy all my future cars from S. Tac Honda. They make buying a car a low stress and pleasant experience. After purchasing my 09 Accord, Cindy Lu explained all the great new features of my new 09 Accord...I love my 09 Accord! Their service dept is always prompt and courteous. Freddie in the Service Dept is so friendly and willing to answer any questions. If you are shopping for a Honda - don't bother going anywhere else! More

Horrible service. I am spending nearly 3K in repairs for a 'phantom' problem on a 2 year old vehicle. Of course, not under warranty. HORRIBLE service. They aren't even gracious or friendly. Will never a 'phantom' problem on a 2 year old vehicle. Of course, not under warranty. HORRIBLE service. They aren't even gracious or friendly. Will never buy from them and will tell everyone I know about my experience. More