SouthWest Ford Weatherford

The representative did keep in touch with me. Quoted one price but actual invoice was lower which pleased me. One suggestion is for Ryan to change his VM greeting. Presently states “ will get back to you by price but actual invoice was lower which pleased me. One suggestion is for Ryan to change his VM greeting. Presently states “ will get back to you by the end of the day” ! That really states “you’re not important to me “ in the customers mind. The statement “ will get back to you at my earliest convenience “ sounds more customer friendly. More

20k mile service, needed navigation system repaired. Repairs on navigation to take 1 day, with 30 vehicle in line ahead of me. Probably a month out, I live 75 miles from dealership & not able to schedul Repairs on navigation to take 1 day, with 30 vehicle in line ahead of me. Probably a month out, I live 75 miles from dealership & not able to schedule. Told only two technicians able to service navigation system!! Thank the Lord for smart phones !!!! More

New car purchase This was the third time purchasing with this dealership. Always a good experience. Colton was very nice and helpful. Everyone we encountered was frien This was the third time purchasing with this dealership. Always a good experience. Colton was very nice and helpful. Everyone we encountered was friendly and helpful. More

All the staff we met in the Service Dept.,Parts Dept, and Bodyshop were very friendly, helpful and knowledgeable. Our two vehicles. An Expedition and an F150 were fully serviced, including several major flu Bodyshop were very friendly, helpful and knowledgeable. Our two vehicles. An Expedition and an F150 were fully serviced, including several major fluid changes in a few hours. Overall a very pleasant experience and Southwest has gained two new customers. More

Took my truck in for an oil change. Asked them to tell me why my touch screen wasn’t working. They told me it was $1,260 to repair it which I declined. They charged me $99.95 for the diagnosis. I have no pro why my touch screen wasn’t working. They told me it was $1,260 to repair it which I declined. They charged me $99.95 for the diagnosis. I have no problem with paying it IF I was told upfront it was going to cost that. I probably would have said not to worry about it as it wasn’t a shot issue. For them to throw that fee at me without telling me upfront is dishonest and unethical. I will NOT step foot back in that place and I’ll make sure nobody I knows does if they have a choice. Ridiculous. More

Very impressed with Landen, our service rep. He was very professional and helpful. Everyone was extremely friendly. The complimentary car wash and vacuum was the icing on the cake. Looking forward to a long professional and helpful. Everyone was extremely friendly. The complimentary car wash and vacuum was the icing on the cake. Looking forward to a long relationship with Southwest Ford. Thank you. More

My truck was in and out quick. I was only charged half the diagnostic fee. No hassle checking in or checking out. I feel that they gave me a fair price and quality service the diagnostic fee. No hassle checking in or checking out. I feel that they gave me a fair price and quality service More

Was ripped off on service of brakes! Was told over phone back rotars needed replaced, after having old rotars inspected, they didn’t need replaced! Just the pads. Service department took advantage of me dr back rotars needed replaced, after having old rotars inspected, they didn’t need replaced! Just the pads. Service department took advantage of me dropping truck off and not staying to see or inspect the rotars. I took their word!!! Service tech said it was recommended based off mileage which was a total scam!!! I will never use this dealership again for anything!!! I was taken advantage during COVID!!! Consumer be ware! you need to stay on location to ensure parts are truly needed! Don’t assume they will do the right thing!!! More

I Received excellent service during the purchase of my new vehicle. My salesman, James Judy was great. He was very informative, efficient and knowledgeable through all aspects of the buy. The business / new vehicle. My salesman, James Judy was great. He was very informative, efficient and knowledgeable through all aspects of the buy. The business /finance gentleman was incredibly friendly and just a pleasure. And the tech guy who walked me through how everything works on the car was very helpful ! More

Easy knowledgeable staff good facility good experience helped me get my car and phone in sync as I missed the tech era I am old helped me get my car and phone in sync as I missed the tech era I am old More