SouthWest Ford Weatherford

Unbelieveable I get a letter to upgrade my GPS system. While getting my oil changed I tell them I need it done but it will not download after spending $109 for it. I get a letter to upgrade my GPS system. While getting my oil changed I tell them I need it done but it will not download after spending $109 for it. They weren't worried. The service man tried to download using Ford's wi-fi. Nothing going on there. Suggested I bring it back in a week to see if they can fix it. Take it back and same thing. Was told they would now have to order a part to fix it under warranty. Sent me home and will call me when they have the part. Got a call to bring it in 3 weeks later. Took it in this morning but was told no part was ordered. The service man finally "found the part" but after a few minutes, the Ford website was down and probably could not download the software today. Insisted on keeping the vehicle and seeing if it will finish downloading today. In the meantime, I am out $109 and sitting at home after three trips to the dealership. Is it really that difficult? More

Rachel was great! Took care of my car quickly and did a great job. Unusual circumstance that they had to bill a different Ford dealer and they took care of that without any issue. Thanks! great job. Unusual circumstance that they had to bill a different Ford dealer and they took care of that without any issue. Thanks! More

First thing I want to say is I admit it. I am high maintenance. When I go to Southwest Ford service for my Ecosport, Chase ALWAYS takes care of me. He is fast, efficient and shows respect to his custo maintenance. When I go to Southwest Ford service for my Ecosport, Chase ALWAYS takes care of me. He is fast, efficient and shows respect to his customers. Thank you Chase for all that you do. Joan Sarchioto More

Employees at SWF are nice and polite, the Waite is comfortable, and in a clean area. The vehicle service receive is complete, and professionally done. They are #1 with me. comfortable, and in a clean area. The vehicle service receive is complete, and professionally done. They are #1 with me. More

Service was great. The service rep kept me up to date at all times, and was ready when promised. Will use the same rep in the future. all times, and was ready when promised. Will use the same rep in the future. More

The person who wrote up my paperwork ( who I was told was no longer with the dealership ) failed to process all of the necessary forms. When I took in my vehicle to get the oil changed I was informed that I no longer with the dealership ) failed to process all of the necessary forms. When I took in my vehicle to get the oil changed I was informed that I could not get it serviced because my name was not in their system as the owner of the vehicle. I had to request to speak to the supervisor over Ryan who had greeted me to write up the work. He was very insistent that I there was no way he could proceed with servicing my truck without the their registered owner being present. I had tried explaining to him that I had purchased the vehicle several month prior and had purchased a service contract at the point of purchase. He would not listen or attempt to verify what I had told him. I then asked more than once to speak with a supervisor which he was reluctant to do and kept saying that their was nothing that could be done to get my truck serviced. At my insistence he finally brought his supervisor out to speak with me. His supervisor was at first somewhat reluctant to proceed but as he dug deeper into their records he found that I had purchased the extended service package. In the end after almost 4 hours the did get the oil changed as well as replace the block heater cord that was on the Ford warranty recall. I have only given them 3 stars because of the hassle I had to go through to get them to look at their own records to verify that I had purchased the vehicle extended service agreement. More

My salesman Dub @ Southwest Ford in Weatherford went above and beyond to make a great deal. It was a pleasure to work with him and would definitely refer him to friends and family. above and beyond to make a great deal. It was a pleasure to work with him and would definitely refer him to friends and family. More

We love the salesmen at southwest ford . They always work hard to get us a great deal.i love my new 2015 Ford Edge se hard to get us a great deal.i love my new 2015 Ford Edge se More

Great every one I dealt with treated me with respect and worked hard to get me in the truck I wanted .Mr. Robert Nicki was great he is who i will always go to when l need a new truck or suv .He worked ver worked hard to get me in the truck I wanted .Mr. Robert Nicki was great he is who i will always go to when l need a new truck or suv .He worked very hard to help me .Thank you so much. More

I worked with Kat who Roy Dooley Recommended and you couldn’t ask for a better person to work with unless it’s Roy himself. couldn’t ask for a better person to work with unless it’s Roy himself. More