SouthWest Ford Weatherford

Disappointed. I was told I had a 0700 slot for AdvancTrac diagnosis which turned out not to be true. Service Rep was lethargic in both keeping abreast of technician progress and contacting me on AdvancTrac diagnosis which turned out not to be true. Service Rep was lethargic in both keeping abreast of technician progress and contacting me on the correct phone number.requiring me to hitch a ride to the Dealer at 5:00 pm to get info on service progress. The initial fault code for initiating service was still present when the truck was delivered to me the following day requiring return trip to Dealer. The following day after driving truck home the faults reappeared. Other than that (tongue-in-cheek) a delightful experience. More

After buying a truck at Southwest Ford I live in Atlanta however moving back to Fort Worth took my new 2018 at 4:50 in just to see if I could get my oriole changed while I was home at the dealership I bough however moving back to Fort Worth took my new 2018 at 4:50 in just to see if I could get my oriole changed while I was home at the dealership I bought my truck yet the service manager I work with to get my truck done got me in and out within an hour she did a great job and I’ll be taking all my work to that Ford dealership as I did when I lived in Florida at the Ford house they are for years and bought three trucks there it’s looks like it’ll be my new dealership! More

Couldn’t have been better experience mark in finance was very helpful and miss Sanchez was also amazing person to work with from start to finish very helpful and miss Sanchez was also amazing person to work with from start to finish More

Best service I had. Went for: The Works Package: lube, oil, filter, tire rotation and multi-point inspection. Including battery test, visual check of brake pads, belts, h Went for: The Works Package: lube, oil, filter, tire rotation and multi-point inspection. Including battery test, visual check of brake pads, belts, hoses, fluids, tires and filters. Work was completed in a little over one hour. More

Service was completed as scheduled. I have always had great service and relationship with Southwest Ford. I have been a regular customer since 2002 and plan to continue doing business wi I have always had great service and relationship with Southwest Ford. I have been a regular customer since 2002 and plan to continue doing business with them. More

Financing was horrible timewise I spent well over 2 hours waiting for the finance guy to get to me. Then he was not totally honest about the service plan. He kept stating that they I spent well over 2 hours waiting for the finance guy to get to me. Then he was not totally honest about the service plan. He kept stating that they use Synthetic oil. Well the Motorcraft oil is a synthetic blend which clearly states that on the packaging. I didn't realize this until I happened to see a jug of it at Walmart. In fact Ford goes so far to use a font for "Blend" twice the size of "Synthetic" so even they know that you cannot market a Syn Blend oil as Synthetic. Otherwise salesman was very helpful even though I changed my mind halfway through looking at vehicles. More

Service Terrible service, my service rep told me he would leave my car open, and keys in the car. I got to the dealership, and my car was locked and I had t Terrible service, my service rep told me he would leave my car open, and keys in the car. I got to the dealership, and my car was locked and I had to go the weekend with out my car. Terrible service. More

Easy and strait forward Making a deal was easy with no pressure.. All employees were super nice . My salesman Dub Summers made the whole thing enjoyable and was always quick Making a deal was easy with no pressure.. All employees were super nice . My salesman Dub Summers made the whole thing enjoyable and was always quick to respond back to my questions either by phone or text More

Internet experience to purchase My wife started the process of looking for a new vehicle on the internet. Being able to fill out application online saved time when we were ready to p My wife started the process of looking for a new vehicle on the internet. Being able to fill out application online saved time when we were ready to purchase. From their sales staff to their finance personnel we experienced nothing but friendly and professional attitudes. We have purchased from them previously and will buy from them in the future. More

Drive it in and have to tow out! If you’re thinking about getting service done on you’re vehicle at this dealership, be prepared to get taken advantage of. To make a long story short, If you’re thinking about getting service done on you’re vehicle at this dealership, be prepared to get taken advantage of. To make a long story short, I drove my truck there expecting to just get a simple state inspection and was left without a vehicle for now over 70 days. They gave me the runaround about it needing a complete exploratory breakdown to fix whatever was preventing it to pass state inspection. Then proceeded to charge me $4,250.00 for their work and yet still unable to pass state inspection. I couldn’t imagine spending that much and still not have it inspected. So left it in their hands to get the necessary driving done (which i was told it needed in order for the computer to calculate it was ok for inspection.) In doing so, they had multiple people driving my truck around for well over 100 miles, god only knows doing what, and blew the engine. They now expect me to pay the $4,250.00 on top of over another $6,000.00 for a “ new” junk yard motor in order to fix my truck. So, over $10,000.00 now to get my truck back in running shape. All of this after just simply driving it there to get it inspected and be on my way. They now expect me to tow my truck home unless I agree to replace a motor they once claimed was fixed and totally repaired that they blew while driving it. This is a down right disgrace. You be the judge! If you plan on getting service done there, you better have a lawyer! More