SouthWest Ford Weatherford

Top notch service I am taking the time to write this for one reason. In this day and age regardless if you are going to the dry cleaners, getting something to eat, or y I am taking the time to write this for one reason. In this day and age regardless if you are going to the dry cleaners, getting something to eat, or yes even buying a vehicle finding true customer service is almost impossible. This however is NOT the case at Southwest Ford and with Roy Dooley. If you are wanting a new vehicle or if you find yourself in the position of absolutely needing a vehicle like I was you need to give Roy an opportunity to make this happen. Roy goes above and beyond to help you. He takes the time to find out both your needs and your wants then he goes to work finding the right car for you. He does all of this with absolutely no pressure. He wants you to be happy with the vehicle and feel comfortable with the deal that is made. If the financing is challenging he does not give up or pressure you into a huge down or something you can't afford. He just keeps working with his financing department until not only are you approved but you are happy. Imagine that... someone who works for you and puts your needs as top priority. How is this best said? Oh yes it's what is almost impossible to find these days good old fashioned Customer Service!! Roy I want to thank you and Dan Hall (finance) for the top notch service and work you provided to help me. I will be happily recommending you and Southwest Ford. Best wishes Mike More

Great service at great value It's greatly appreciated to have a dealership that makes the servicing of my vehicles such a positive experience. My service representative, Charlie M It's greatly appreciated to have a dealership that makes the servicing of my vehicles such a positive experience. My service representative, Charlie Mann, did a great job of keeping me informed and getting me back on the road in a timely fashion. More

Wonderful Brian was so helpful. I did a lease purchase which I had never considered before but upon his recommendation that is what I did. Everyone was very hel Brian was so helpful. I did a lease purchase which I had never considered before but upon his recommendation that is what I did. Everyone was very helpful and appreciative of my business. Never pressured. This was a repeat business as my husband purchased his truck 3yrs ago. More

Review Jason was very friendly and helpful. He did an awesome job! It surely was a pleasant experience talking with Jason. I would recommend him to anyone Jason was very friendly and helpful. He did an awesome job! It surely was a pleasant experience talking with Jason. I would recommend him to anyone and everyone! More

Smooth Sales Process I do not normally write reviews for people, especially when it comes to car salesman. However, Roy Dooley deserves an exception to that rule. Back in I do not normally write reviews for people, especially when it comes to car salesman. However, Roy Dooley deserves an exception to that rule. Back in 2013 Roy sold me a brand new 2013 Focus, and the process with him was so simplistic that I felt I was receiving the best deal from the beginning with little hassle. I ended up getting the car for less than what I originally saw it for, and received what I wanted and without a worry. The reason why he is getting a review now is because even to this day, Roy continues to greet me with a smile, and even though I am not at the stage for a new car, he new about repairs I needed for my current one, and kept an eye on it to see how things progressed. Not once did this man forget my name even three years later. This man will not pressure you, and will be there when you need him. More

Repairs and Worries at Ease John Beasley is a man of great attitude and character. If you have frustration, worry, or are seeking just general knowledge about repairs and mainten John Beasley is a man of great attitude and character. If you have frustration, worry, or are seeking just general knowledge about repairs and maintenance of your car, go see him first! Back in March I came across an issue with my car and that is when he began to work with me to resolve my problems. My extended warranty ran out and hit an emissions issue problem that was going to take a bit to repair. I was very worried as this could cost a lot out of pocket. By his help and the help of Jimmy Ogle and Chris Bonnett, The Dealership was able to get all the repairs done for me and they were able to get it covered under my warranties through the Ford Motor Company. Let me tell you what a relief that was. Anytime through the process that I had a question, all I had to do was call and he was there to give me any and all responses I needed. It didn't matter if he was busy or if I was stressed out and taking it out on him, John always did his job 110% and with a smile on. He is the service man that I will take my vehicles to from here on out, because he is honest, friendly, and easy to communicate with. More

New Engine Josh was very helpful when we had a problem with our car. Even though he had to give us bad news, he was quick and courteous and had the approximate c Josh was very helpful when we had a problem with our car. Even though he had to give us bad news, he was quick and courteous and had the approximate cost and time frame of putting in our new engine. More

Excellent Experience On every visit everyone is friendly, knowledgeable, and professional. The work done seems to be of excellent quality. Overall, a good experience... Jo On every visit everyone is friendly, knowledgeable, and professional. The work done seems to be of excellent quality. Overall, a good experience... John Beasley was very pleasant to work with. More

Fabulous Price was the best. Dan and Bob were both friendly and extremely helpful. The price we saw on the internet was the price we got. Price was the best. Dan and Bob were both friendly and extremely helpful. The price we saw on the internet was the price we got. More

Service Dept I purchased a new truck from SW Ford and at 4300 miles the service engine line came on. I immediately called and talked to Pete in the service dept. I purchased a new truck from SW Ford and at 4300 miles the service engine line came on. I immediately called and talked to Pete in the service dept. He told me to bring the truck in right away. I live about an hour from the dealership. When I pulled into the service center Pete immediately came out and met me. The problem was diagnosed and taken care of and I was on my way in less than 2 hours. Pete came back to talk to me several times to let me know what needed to be done and how long it would take. I appreciate how respectfully I was treated and how quickly the problem was resolved. As a woman who does not know much about the mechanics of a vehicle I rely on a good service dept to take care of any problems. The team at Southwest Ford is great. Thanks for your help. More