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468 Reviews of Southaven Honda - Service Center
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Verified Customer
June 24, 2025
Dropped off my car 06/14 at 8:30am. Told Kelli, the service advisor, that my car was taking 30+ minutes to blow cool air while going full speed and AC blowing full blast. She advised me Told Kelli, the service advisor, that my car was taking 30+ minutes to blow cool air while going full speed and AC blowing full blast. She advised me that it is summertime and hot. I have driven this car through 2 summers without cooling issues. Her comment was condescending and rude considering I am not new to driving a car, this car, during the Mid-South summers. When I dropped the car off, she told me they would not diagnose it until 06/17 or 06/18. I checked in with Kelly at the end of the day 06/17 and she said she would not have answers until sometime 06/18. I text Kelly on 06/19 and got no response. I called the morning of 06/20 and spoke with Nate who was very helpful in getting me the status of my car. According to Nate, after talking to the tech, they needed my auth to replace the O rings and to an evac and recharge. Turns out Kelli was out of the office and not set to return till 06/24. Had I not called to check, would anyone have reached out to me for my auth to proceed fixing my car? Probably not. This is super disappointing, Southaven Honda. Nate was very helpful in getting my car back to me, and DeAndre who took car of me when I picked up on 06/21, was very helpful and apologetic. More
by Kandrews
June 19, 2025
I had a great experience with Kelli and Southaven Honda. Everything was taken care of in a professional manner. Everything was taken care of in a professional manner. More
by Amy.Shelton14
June 18, 2025
Service rep said a new fuel pump would be installed as a result of a national recall. Only an inspection was done of my Honda Accord Hybrid. The car was dropped off on Thursday and it took 2 days to finish result of a national recall. Only an inspection was done of my Honda Accord Hybrid. The car was dropped off on Thursday and it took 2 days to finish the inspection and reinstalling the rear view mirror. Rep said he would check on my service Saturday morning and give me an update but he did not follow thru, More
by jean_drew12345
Employees Worked With
Nathaniel
June 17, 2025
Labor rates are too high. Had some work done and the labor cost was 3 times the cost of the parts. Other then that I'm glad to have a Honda dealership to service my aging vehi Had some work done and the labor cost was 3 times the cost of the parts. Other then that I'm glad to have a Honda dealership to service my aging vehicle. Oil change waiting time was not long and that is good. Staff seems very kind and helpful which is another plus. I will continue to use Southaven Honda for all my future service needs. More
by cagjg1
Employees Worked With
His name was George I believe. He was helpful and informed me of my vehicle when ready.
June 13, 2025
The service I received at the Honda dealer was excellent. The agent was very professional. The agent was very professional. More
by cfnu87
Employees Worked With
June 12, 2025
Always clean. Associates friendly. Discuss what’s wrong and needs attention and let you know before any work is done and the price Keep you up to date on your v Associates friendly. Discuss what’s wrong and needs attention and let you know before any work is done and the price Keep you up to date on your vehicle as it is getting serviced More
by debraholmes_ward
June 10, 2025
Excellent service and Kelli Maxwell was amazing, polite and professional. Joy to have been around. Y'all are definitely on the right track. and professional. Joy to have been around. Y'all are definitely on the right track. More
by Honda4us
