Southaven Kia

Corey was the salesman that sold me the vehicle and he was excellent. He was very helpful and went out of his way to get me a vehicle. Corey was honest, knowledgeable, and really cared about what I needed was excellent. He was very helpful and went out of his way to get me a vehicle. Corey was honest, knowledgeable, and really cared about what I needed. He even came in on his off to help me finish the process of getting my vehicle. If you come to Southaven Kia make sure you ask for Corey. You will not be disappointed. I give him a 5+ stars. Thanks again Corey! More

As I did had my general service with tire rotation On March 10 10 am. I have let the team know about my concern that liftgate was not opening and there were signs on dashboard which says check rear light March 10 10 am. I have let the team know about my concern that liftgate was not opening and there were signs on dashboard which says check rear lights and team charged me saying that the they need to change the lights which still didn’t resolve the issue and they called me back in for diagnostics and provided a loaner car. They said diagnose will take 24 hrs My vehicle has been with the dealership since Wednesday at 2:20 PM, and despite several days passing, the service team has still not been able to properly identify the issue. This delay without a clear diagnosis or timeline is extremely frustrating and unacceptable. I have told them to diagnose and let me the cost to repair and they don’t have answer to the issue why its causing it its really very frustrating to me that kia authorized electrician doesn’t know whats the root cause of it. I rely on my vehicle for daily use, and the lack of communication and progress from the dealership has caused significant inconvenience. I expected a higher level of professionalism and efficiency from an authorized Kia service center.And 4 days later they came up with diagnose report and when I picked up my vehicle and had a car wash yesterday there was water on top of roof at the back I wish I can upload photos as well here. I called Manager Devin at the service center and explained him and he was not interested to accept that it happened coz of it as when I lift up the trunk and saw that the power cable connections which are covered with rubber were not properly connected back which cause the water to go in. It was never about cost it was all about service they provide which was really very unacceptable for me. Vehicle Details: • Model: Kia Telluride • Dealership Name: Southaven kia Manger name : DEVIN More

Very professional, they followed on a previous issue and ensured we were satisfied Thank you for your help! ensured we were satisfied Thank you for your help! More

Let's start by saying how nice and updated the facility is. The Kia staff were friendly and informative. I was updated with everything that was taking place with my vehicle by Jermaine Quinn in a timely ma is. The Kia staff were friendly and informative. I was updated with everything that was taking place with my vehicle by Jermaine Quinn in a timely manner. Most definitely will be back!! More

They did good, just didn’t wash the vehicle but they did give me a card stating that they did wash it which was a lie. Other than that 5 star easy give me a card stating that they did wash it which was a lie. Other than that 5 star easy More

It was wonderful I really appreciate all of them they made us feel like family made us feel like family More

Everything was great! The service was fast and accurate. The service rep was polite and kept me informed. The service was fast and accurate. The service rep was polite and kept me informed. More

I plan on coming back. I have come back for a recall, parts be ordered. I have come back for a recall, parts be ordered. More

Had an issue with my air conditioning after a coolant flush for the 2nd time in a row (one time was at Gossett) Both Devin and Quinn went above and beyond to make sure I was a satisfied customer flush for the 2nd time in a row (one time was at Gossett) Both Devin and Quinn went above and beyond to make sure I was a satisfied customer More

Nice It was nice the service was great and the people that worked there was very friendly that worked there was very friendly More