Southeastern Honda

The dealer representative and I made a cash all inclusive deal for a new (2012) Civic. Including various additions as well as tags and tax. I paid cash. After all was done: deal signed, cash paid and vehi deal for a new (2012) Civic. Including various additions as well as tags and tax. I paid cash. After all was done: deal signed, cash paid and vehicle delivered, a few weeks later they sent me an additional bill for my tags which was included in the original deal. They refused to send me my tags until I paid them additional monies. I refused to be extorted. I had everything in writing so there should be no confusion. I had to go to the DMV to get my new tags that applied to the new car. I called at least 5 different people no one would help me. In fact their finance person was very disrespectful. I left a message for the GM of course he never returned my call. Today almost 5 months later I received another bill for my tags. Southeastern Honda should be embarrassed with the lack customer service, dishonesty and disrespect towards me. They boast how good they are.. Be careful when dealing with this questionable dealer who lacks integrity and is marginally truthful. More

By far the best sales experience in purchasing an auto in 25 years of buying cars! Bob Dolan does what he tells you he'll do and doesn't play any of those typical car salesman games. 25 years of buying cars! Bob Dolan does what he tells you he'll do and doesn't play any of those typical car salesman games. More

Drove in to the dealership parked my car, had a friendly smile greet me at the front showed me around the lot and in a few minutes I had already selected a vehicle. The salesman was very pleasant. He made smile greet me at the front showed me around the lot and in a few minutes I had already selected a vehicle. The salesman was very pleasant. He made the transaction very smooth,I will definitely recommend SouthEastern Honda to my friends and family. More

Negotiating for my 27th car, I had an exceptionally positive and smooth purchasing experience. Sales consultant Gus was cordial, professional, and thorough then went above and beyond his responsibilit positive and smooth purchasing experience. Sales consultant Gus was cordial, professional, and thorough then went above and beyond his responsibilities to ensure a positive process. I highly recommend this Dealer. More

Derrick was very informative and friendly. I didn't feel presured and he knew just what i would like! I am very satisfied with my purchase! presured and he knew just what i would like! I am very satisfied with my purchase! More

Salesman answered all our questions promptly and completely. Took extra time to link our phones to the bluetooth accessory in the CRV. Very friendly and helpful salesman, Gus, made this an exception completely. Took extra time to link our phones to the bluetooth accessory in the CRV. Very friendly and helpful salesman, Gus, made this an exceptionally pleasant buying experience. More

This is the 3rd new Honda we have purchased from this dealership. It will also be our last purchase from this dealership. Our Salesman Nick was excellent - honest, no pressure sales, friendly, trea dealership. It will also be our last purchase from this dealership. Our Salesman Nick was excellent - honest, no pressure sales, friendly, treated us with respect and gave us an excellent price for the vehicle. We are very pleased with him. The pleasant experience turned into a nightmare as soon as we met Scott Gabriel the Finance Manager who turned the entire buying experience into a frightening negotiation. He refused to accept our Pre-Approved loan. He stated that it was against this dealership's policy to accept Pre-Approved Loans. The major bank that issued us the Pre-Approved loan stated that they had written confirmation from Honda Corporate and this dealership that Pre-Approved loans would be accepted. This started the ensuring 4-day saga of threatening and intimidating behavior by Scott Gabriel. Scott Gabriel bullied and intimidated my husband and myself. He enjoyed every minute. Scott Gabriel pulled hard sales tactics. Renegotiated the price adding $60 dollar for unknown documents. He could not explain what these documents were but kept screaming that they were required. The dealership has since refunded this amount to us. Scott Gabriel also charged $90.00 for the title of the car we traded in even though State law states that this charge is $10.00. The dealership has since returned our check without cashing it. It was good that the dealership audited Gabriel Scott's work. Not only does this dealership need to audit his work but they need to counsel him on his bulling and intimidation tactics. Perhaps this dealership should also look to see if this employee represents the ethical values of Honda. Scott Gabriel was also less than truthful. Scott Gabriel demanded that renegotiate our auto insurance policy which we have had with our carrier for 20+ years so we could buy the $3,000.00 of nonsense he was aggressively selling us. He went into an extensive rant and tirade when we refused his request. A Sales Manger on duty stopped by for less than 5 seconds, barely introduced himself. He did witness the bullying going on by Scott Gabriel and the false statements Scott Gabriel made but this Sales Manager did nothing to intervene or assist us. He merely walked away. What kind of dealership has Management that behaves this way? We had misplaced our receipt and I asked for a copy of the sales receipt to be left at the front desk. I was told it would be at the front desk. When I went to pick up the receipt in the evening, it was not at the front desk. Instead the young receptionist pulled someone else's document and asked me to sign it. I asked the receptionist to obtain a copy of the sales receipt from anyone except Scott Gabriel. This young receptionist who was very pleasant and also completely unaware of the 4 day saga that we endured from Scott Gabriel brings this very man Scott Gabriel to assist me when I specifically requested that he NOT be called. I dont blame this young girl - she is inexperienced and is learning her job and clearly had no clue that this was a bad situation, Scott Gabriel and myself had a verbal altercation on the sales floor. He was extremely disrespectful to me and stated that he had barely met us yesterday (this is not the truth, our drama with this man started 4 days ago and the date on paperwork proves it) and he stated that he did not even know what I was talking about. He was intimidating in his demeanor and throughly enjoyed his verbal abuse towards me. I left the dealership fearful. He later called and left a voice mail on our personal phone. We did not appreciate the contents of his message. More

We have purchased two cars recently and were pleased with the price, service, and dedication to the customer. More importantly, this is our fifth buying experience with this dealership and we have always go the price, service, and dedication to the customer. More importantly, this is our fifth buying experience with this dealership and we have always gotten great cars and the service department is wonderful, too! More

Southeast Honda and Gus Muhlbauer made buying my new Honda Pilot a very enjoyable experience. Gus worked with me for a month helping me refine my choice to the best vehicle for my needs. When I was read Honda Pilot a very enjoyable experience. Gus worked with me for a month helping me refine my choice to the best vehicle for my needs. When I was ready to purchase, the dealership made me a fair offer on the first try. Good job. More

We were going to by our second Honda from this dealership. Our first experience was wonderful. As a family that buys a new car each year, they were about to "lock us in" for life. G dealership. Our first experience was wonderful. As a family that buys a new car each year, they were about to "lock us in" for life. Gustave was polite and professional when we first went onto the lot to see the cars. After we made our decision, I attempted to agree on a price via e-mail before coming in to pick up the car. Gustave provided a higher price than other dealers in the area. I explained that Southeastern Honda needed to be more competitive. Gustave replied, "Just come on in. We should be able to get another $500 - $600 off the price with you on the lot." I explained I would be happy to sign at the lower price if he would send me a contract. Gustave replied, "Just come on in. We should be able to get a much better price when you are on the lot." We came in and did NOT get a better price. It was a lot of extra time to come to the dealer and see what the "better price" would be. We should have gone to a different dealership. The combination of Gustave Muhlbauer (sales) and Tony (sales manger) was very classic old school auto sales techniques. Say anything, do anything, lie and more, just to get a person on the sales lot. I strongly advise to NOT do business with Gustave Muhlbauer. He is dishonest and deceitful in the way he conducts the sales process. We will not ever purchase a car from Southeastern Honda again. We will still purchase Hondas, just not from them. Michael More