Southern 441 Nissan

Oil change and minor noise The service Bryan provided was great!!! Got me in and out for an oil change. I was happy with the service provided. A very detailed check on my car ca The service Bryan provided was great!!! Got me in and out for an oil change. I was happy with the service provided. A very detailed check on my car cause I was worried about a sound. Love it!!! More

GENERAL MANAGER [INEXPERIENCE = DISASTER] I recently had come into the Southern 441 Nissan dealership to see incentives and pricing on a NISSAN 2018 TITAN PLATINUM LIMITED, sales person (who I I recently had come into the Southern 441 Nissan dealership to see incentives and pricing on a NISSAN 2018 TITAN PLATINUM LIMITED, sales person (who I won’t disclose name of to prevent any backlash towards him) greeted me accordingly as I told him the vehicle I was in search of. He explained to me that he only had a few of those trucks available. He showed me first one 2018 that was 4x4 wheel drive and then also showed me one that was 2017 2 wheel drive. He asked me if It would matter to me which vehicle (meaning whether 2018 or 2017). I told him if it’s the 2017 model, the price has to be lower than that of the 2018 by a reasonable margin. He asked me the price I’d be offering, and I told him the price I’d be willing to pay (which was $3000 lower than the 2018) for the vehicle before taxes and fees. He (Sales Associate) went to the general manager (Ron Mayhall) at the time and returned with a counter offer which was $2,500 over what i offered. I replied to the sales associate by explaining that for a 2017 truck at the point in time we’re in, I’m sticking to my offer. As you may see, so far everything as far as negotiations is going as anyone would expect, but what comes next is what I didn’t come to expect!!! Upon the sales associate going back and explaining that I’m firm on my offer, the sales associate was instructed to bring me over by the General Manager (Ron Mayhall). GM (Ron Mayhall) was quite polite (at first), introduced himself accordingly and began asking me how I had arrived to the number I offered. I explained to GM Ron Mayhall that based on all the options available to me, my offer is what I’m willing to pay for the truck considering its a 2017 TITAN and not a 2018 TITAN. He then began to explain to me that in his TrueCar printout report, he has a graph showing that the car depreciation PROJECTION on the 2017 doesn’t represent the $3,000 dollars discount necessary to arrive to the offer i made for the 2017 TITAN. I agreed with him and tried to explain to him (GENERAL MANAGER: Ron Mayhall) that although that may be true, i was originally just answering the question as to what I’m willing to pay for the 2017 TITAN, I also explained to Ron that I’m not forcefully setting a value towards the vehicle [2017 TITAN BEING NEGOTIATED]. In fact, i hadn’t even considered to look at a 2017 as all my offers from Nissans competitors are all 2018. i Explained that I’m willing to purchase the vehicle at the price that i offered, and if we can’t come to an agreement, then that’s ok as well. At this point, he wasn’t thrilled that i didn’t value his vehicle as he would want me to value it. In Result, He [GM-RON MAYHALL] began by iniciating personal attacks towards my decision making. He started making remarks in a harsher tone by saying that if i buy a vehicle with a 10,000 dollar incentive from other brands then I’m making a poor financial decision in my vehicle purchase endeavors. I Responded by telling him, if that’s how you feel, then it’s your opinion to have, but i can make a decision for myself, and further added that I’m just here to purchase a vehicle, not to be talked down to and to be belittled in front of all other Nissan staff members, as if he is somehow automatically entitled to speak to me in such a disrespectful tone. At this point, he seemed very upset that not only did I just not accept his car evaluation, but he (Ron Mayhall) went a step further as to tell me as a potential buyer to: (and i summarize) “GET OUT!!!!, We have NOTHING to discuss” in the upmost demeaning manner in front of everyone in the dealership. At this point, I replied to (GENERAL MANAGER: Ron Mayhall) on how disrespectful he has been towards me and making things personal when it’s just a simple purchase of a vehicle where instead of trying to forcefully induce his evaluation of the vehicle towards me, he could have just said a simple “no we can’t make the deal happen” and all parties would have moved on I followed up with asking him for his business card as I will be calling Nissan Consumer Affairs, but instead, he refused my request and kept talking down to me telling me repeatedly to “GET OUT OF HIS BUILDING” as if i were no better than a stray dog from the street. (THIS TYPE OF TREATMENT BY THE (GENERAL MANAGER: RON MAYHALL) WAS TRULY DEMEANING!!! THIS DOESN’T JUST APPLY TO ME, BUT TO ANYONE WHO UNFORTUNATELY GOES THROUGH AN INCIDENT LIKE THIS, HE COULD HAVE JUST RESPECTED MY DECISION AS A CONSUMER AND JUST HAVE SIMPLY TOLD ME A SIMPLE YES OR NO AS FAR AS MAKING A DEAL FOR THE VEHICLE PURCHASE. NO ONE IS FORCING HIM TO SELL ME THE VEHICLE AT THE PRICE I OFFERED TO PURCHASE THE VEHICLE FOR). In all, I’m taking the time to write this experience because i believe positions of such importance and power of responsibility should not be given to citizens or our country who show such lack of experience and professionalism when it comes to business communications skills with the fellow consumers of any company. I Hope This Review will show the true lack of experience (General Manager: Ron Mayhall of Southern 441 Nissan) has, and thanks to him i’ll never give nor will ever refer any business to Southern 441 Nissan, i truly hope the dealership will rectify this situation by replacing (Ron Mayhall) with someone with more experience in (business communication skills) in hopes that an incident this demeaning does not occur to anyone else who has to communicate with (General Manager of Southern 441 Nissan) More

Service Always great exp here very friendly always helpful and accommodating. Always a pleasure to be at this dealer Clean and hospitality is great! Josh was Always great exp here very friendly always helpful and accommodating. Always a pleasure to be at this dealer Clean and hospitality is great! Josh was first time and was great. But, have delta with Bryan, Jay and Steve in sales are awesome service providers. I bought 3 cars and will continue to go back here. More

I love the renewed dealership Working for the old company was awesome and thays why I have chose to come back. This new dealership met my standards and exceeded them. 5 stars servi Working for the old company was awesome and thays why I have chose to come back. This new dealership met my standards and exceeded them. 5 stars service More

Honest Salesman We had a pleasant experience with an honest - no pressure salesman. His name was Steve Cobb. We normally would search a couple of different dealersh We had a pleasant experience with an honest - no pressure salesman. His name was Steve Cobb. We normally would search a couple of different dealerships before we commit to a car purchase but this time didn't bother since we felt so comfortable with Steve. More

Great people ,great service Always smiling friendly people working in the service dept ,They seem very knowledgeable and eager to take care of your auto’s needs. Nice waiting are Always smiling friendly people working in the service dept ,They seem very knowledgeable and eager to take care of your auto’s needs. Nice waiting area,They do excellent professional work! More

service oil change I keep going back to this Dealership because I always received excellent services and the staff are great.if you have to wait for a long time dependin I keep going back to this Dealership because I always received excellent services and the staff are great.if you have to wait for a long time depending on the repairs they will get you a ride home and back when your vehicle is ready. More

I am always pleased with the customer service and prices of my car's maintenance. I purchased my car here and I will have it serviced here, as long as the prices are competitive. I do know that the tire pric of my car's maintenance. I purchased my car here and I will have it serviced here, as long as the prices are competitive. I do know that the tire prices are not, but so far everything else has been. Jay Fowlkes in the service department always does a great job of answering all my questions and keeping me informed. Except for the loud, rock music in the waiting area, it is very comfortable. Love the extra touch of fresh popcorn!! More

Great service with respect Bryan was very attentive to my concerns and explained everything in detail. The car came back to me serviced as stated. I am very pleased with the res Bryan was very attentive to my concerns and explained everything in detail. The car came back to me serviced as stated. I am very pleased with the result. More

it was a good experience Jay is a great service guy he always comes through. I can not say enough about steve cobb, we got our last 4 cars through him, It could not have been Jay is a great service guy he always comes through. I can not say enough about steve cobb, we got our last 4 cars through him, It could not have been easier, he is great to work with love both these guys. its why we go there. More