Southern 441 Toyota

Working with the dealership there was very disappointing at best. They sold us a vehicle and then without warning backed out of the contracted deal. Response to the situation was unacceptable, saying they at best. They sold us a vehicle and then without warning backed out of the contracted deal. Response to the situation was unacceptable, saying they thought the deal was cancelled by us when it wasn't and they refunded our deposit on the car without contacting us, saying they sold the car to someone else. The manager refused to talk to me and some poor salesman was given the tasked of communicating with us. Stay away. More

Cool and hospitable, Excellent guy in total, We bought Highlander XLE 2021, Since we are new, he gave us options where we can save money better and even after the signing he still communicates with us to Highlander XLE 2021, Since we are new, he gave us options where we can save money better and even after the signing he still communicates with us to address our concerns unlike others. For Southern 441 Toyota, Please improve you appointment schedules, I have to wait almost a month (no weekend schedules available ) just to get my package deal (tint, tire lock and stickers). I hope when maintenance dues, this will not happen. But overall our car is awesome. More

I really did not have a good experience buying a car, they do not care about the customer, they were not clear or transparent in the negotiation they do not care about the customer, they were not clear or transparent in the negotiation More

In September I had a friend come with me to buy a used car. I have always gone to a dealership in the past because I had confidence in what I was buying. I purchased a used Toyota RAV4 ($25,000) with ve car. I have always gone to a dealership in the past because I had confidence in what I was buying. I purchased a used Toyota RAV4 ($25,000) with very low mileage from Southern 441 Toyota. I was told it was a lease that was turned in and shown a clean Carfax report. Both my friend and I looked over the car and when getting to the back, the salesman opened the hatch. Everything looked good and I even purchased the extended warranty. About 1 week later I washed the car and that's when I noticed these 2 "streaks" on the exterior back hatch. It looked like a deficiency in the paint or something. I went back to show the salesman and ask what it was - he said he didn't know and not to worry. I asked if the paint was covered under warranty?? No. About 2 weeks after that, the streaks started to bubble, and the paint was coming off! I went back and asked to speak with a manager who told me they bought it at an auction and if any paint work was done, it was not by Toyota! There was nothing he could do because it was a used car. He offered me the number of their paint guy who may give me a discount. I called and they never called back. I went to MY collision/paint guys and they immediately knew that who ever had painted it had let water get beneath it, making it bubble. I wanted it fixed and they agreed at $750. My guys had it 4 days (I had the use of another car at the time) and when I picked it up - they didn't want to put the emblems back on because they felt their paint wouldn't stick, something was "off". They said who ever painted it before had used such an inferior product that it messed up the car. They also could tell it had been in a collision. Sure enough, they were right and within 2 weeks it was bubbling terribly. They stand by their work and are doing it again, for free, as I type. They said they would have to really grind down the back to start fresh. This time I had to rent a car at $60/day! I am shocked at the lack of customer service I received at the Southern 441 Toyota dealership. I told the manager I am leaving there a very unhappy customer - aside from taking the car back and giving me something else, they offered me nothing. Why would I trust them with a different car? This was not an inexpensive purchase! I will NEVER use them again and warn everyone to be leery of Carfax reports and what the employees tell you. I'm still hopeful my paint guys will have success because they are the best! More