Southern Acura Newport News

If I could only use one word to describe this dealership, it would be "WOW!" Fortunately, I am not limited to one. It was clear that Bob and Morris both wanted me to be happy with my purchase - not just wi it would be "WOW!" Fortunately, I am not limited to one. It was clear that Bob and Morris both wanted me to be happy with my purchase - not just with the car, but with the buying experience as well. And I was. I went home with a beautiful car and a good feeling about Hall Acura of Newport News. A couple of days later I decided that the car I went home with, while nice, was not the car I REALLY wanted. So I took Hall up on its 7 day exchange policy. I have to admit - I was expecting total pushback and a complete run around, and a million excuses why it would cost me a lot extra to trade. And this is where the "WOW" came in. The trade was the easiest transaction I have ever conducted! The car I really wanted was polished and ready, waiting for me to return to claim it. Yes, the paperwork had to be redone, but you can't avoid that when there are vehicle titles and lienholders involved. It went quickly, and all the while both Bob and Morris made me feel that their only concern was that I had the car I really wanted - they wanted ME happy. So, while I went home "Happy" earlier in the week, I can honestly say that in the end - I am MORE THAN HAPPY! Hall put their money where their mouth is - they did the trade they advertise as a benefit to buying there. Go figure: A car dealership that actually does what it advertises! If you need a new car, Hall Acura of Newport News is the place to go. Look up Bob and Morris and tell them "The Crazy Lady with the Hot Black TL" sent you! You won't be disappointed... More

Upon arriving at Hall Acura we were promptly greeted by a very friendly Russell Rowe. Russell was very well informed and answered any questions we had. After the test drive Ed Burrows came over and also tal very friendly Russell Rowe. Russell was very well informed and answered any questions we had. After the test drive Ed Burrows came over and also talked to us about the Acura experience. We still had other vehicles we wanted to see, but we left Hall Acura with the knowledge that if we do decide to purchase a Acura we would be taken well care of even after the sale. Thank you Russell and Ed. More

My husband and I have been dealing with Mr. Duncan at My husband and I have been dealing with Mr. Duncan at Hall Acura for years. Mr. Duncan is a true professional when it comes to dealing with custom My husband and I have been dealing with Mr. Duncan at Hall Acura for years. Mr. Duncan is a true professional when it comes to dealing with customers. He is honest, intelligent and makes customers feel really special. In fact, the Hall Acura dealership makes customers feel they are purchasing a wonderful automobile and the business stands behind their cars 100%. I never hesistate to recommend Hall Acura and Mr. Duncan. He calls my husband periodically to make sure we are very satified with our vehicle. Hall Acura must realize the Mr. Duncan is a very important asset to their business. Mr. Duncan is a true reflection when it comes to dedication and hard work to help out ordinary people. Your Customer For Life, Ernestine More

I received excellent service at this dealership. Korbie was very patient with me and answered all of my questions. Korbie took his time with me & was not pushy at all. I really appreciated that. It had b was very patient with me and answered all of my questions. Korbie took his time with me & was not pushy at all. I really appreciated that. It had been 10yrs since I purchased a car but I do recall the experience as being a very long one. This time it did not take as long and the whole process was very organized. Everyone was very kind & knowledgeable. I most certainly recommend doing business with this dealership. More

Mr. Duncan was awesome in helping my daughter in purchasing her car. He was creative, patience and effective in helping her getting the car she wanted. He was not pushy or overbearing, but caring. purchasing her car. He was creative, patience and effective in helping her getting the car she wanted. He was not pushy or overbearing, but caring. I have recommended him to some of my friends. Give him a raise, he deserves it!!!!!!! More

This is the fifth car that I have purchased from this This is the fifth car that I have purchased from this dealer. I had a very positive buying experience with Mr. Jackson; he was extremely helpful and This is the fifth car that I have purchased from this dealer. I had a very positive buying experience with Mr. Jackson; he was extremely helpful and listened to what I needed and he did not force his views on me. I appreciate his professionalism. Also, I returned to this dealer because of the excellent service department and the overall care to my car and attention to my needs as a customer. More

I was very pleased with my overall experience at Hall Acura when purchasing my new 2009 MDX. Their honest, no pressure sales technique was both comforting and re-assuring. As a single female, I felt li Acura when purchasing my new 2009 MDX. Their honest, no pressure sales technique was both comforting and re-assuring. As a single female, I felt like my salesman, Korbie Jackson, was genuinely concerned with making sure I was getting a fair deal as well as the car I wanted and needed. I would recommend this dealership to anyone looking to buy a new or used car. More

I decided to purchase a Toyota MR2 through Hall after tracking the price online, when I saw it had dropped $2500 one Saturday, I went in to check it out. It was raining when I got there, and Korbie showe tracking the price online, when I saw it had dropped $2500 one Saturday, I went in to check it out. It was raining when I got there, and Korbie showed up with an umbrella very soon after arrival. After a test drive, we started discussing price, playing the back and forth game with the sales management. Word from the managers claimed the price was a mistake (rather suspect), but we negotiated a price about $600 higher than what the sale price was. There was a problem with the car after delivery that required a toyota dealership's involvement, but hall paid for the repair, and in the end, I have a car I am very happy with. More

Well my wife and I purchased another Acura from Hall Acura of Newport News. Sales and finance was a breeze as usual. The vehicle is beautiful with great quality and low depreciation. The experience a Acura of Newport News. Sales and finance was a breeze as usual. The vehicle is beautiful with great quality and low depreciation. The experience at Hall was very nice. The general manager gave us a realistic deal. If you are in the market for a Acura, don't waste your time going elsewhere. Hall is the place to go. We know, we have purchased FIVE new Acuras from Hall. More

Daniel definitely took care of me from the time I entered the dealership and even after I left. He called me back to make sure the car was running properly and asked if there was anything else he could do fo the dealership and even after I left. He called me back to make sure the car was running properly and asked if there was anything else he could do for me. I really recommend this Acura dealership and would definitely go there again for anything I might need in the future. More