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Southern Acura Newport News

Newport News, VA

Overview
Employees
Reviews
Vehicles
4.8
1,243 Reviews
Offering Virginia drivers an extensive selection of new and pre-owned vehicles for sale, Southern Acura Newport News is excited to assist you with all your automotive needs. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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12501 Jefferson Ave

Newport News, VA

23602

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Showing 1,243 reviews

February 07, 2024

Spend money and my problem was never fixed My car was never repaired but I spent money More

by jespurling
Recommend Dealer
No
Employees Worked With
Brett Whitney
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brett Whitney
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Feb 07, 2024 -

Southern Acura Newport News responded

"Jespurling" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialvnr@drivingsouthern.com or respond directly to this message with the requested information. We hope to hear back from you soon.

Feb 10, 2024 -

jespurling responded

I am in the system as Joseph Spurling. Your service manager Cisco knows exactly who I am and knows every issue I encountered at your establishment.

February 07, 2024

Fantastic service. Especially getting a loaner car when needed. I highly recommend Great job Berna More

by SANDYLACCHEO
Recommend Dealer
Yes
Employees Worked With
Berna Aguirre, Berna Aguirre
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February 06, 2024

Good service Kevin rafeek was an excellent help and he help me and was was so kind and patient with me while servicing my car More

by Daveranj
Recommend Dealer
Yes
Employees Worked With
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Rafeek
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Feb 07, 2024 -

Southern Acura Newport News responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

February 06, 2024

Kevin Rafeek is very professional. He always makes sure I get A1 service. Kevin always guides me to the best and necessary services I need to keep my car running well. More

by K.d.wright13
Recommend Dealer
Yes
Employees Worked With
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Rafeek
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Feb 07, 2024 -

Southern Acura Newport News responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

February 06, 2024

Always exceed all my expectations The team works to complete all my vehicle maintenance with the upmost care More

by Debragconrad
Recommend Dealer
Yes
Employees Worked With
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Rafeek
Report | Print
Feb 07, 2024 -

Southern Acura Newport News responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

February 06, 2024

Professional and courteous. Always willing to listen to me , the concerns of my vehicle. A great team ! More

by ONENITA28
Recommend Dealer
Yes
Employees Worked With
Berna Aguirre, Berna Aguirre
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Feb 07, 2024 -

Southern Acura Newport News responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

February 06, 2024

Cisco is amazing. He always goes above and beyond to make sure I am taken care of and completely satisfied. More

by Marisaford7472
Recommend Dealer
Yes
Employees Worked With
Cisco
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Feb 07, 2024 -

Southern Acura Newport News responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

January 12, 2024

Very professional, honest, open and friendly. It was a pleasure. Prompt and accurate information and correspondence More

by lcandjsbartlett
Recommend Dealer
Yes
Employees Worked With
Marc Darnell, Marc Darnell
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Feb 07, 2024 -

Southern Acura Newport News responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

January 03, 2024

They were friendly, responsive, and easy to work with I would recommend the dealership to my friends More

by vonniemann
Recommend Dealer
Yes
Employees Worked With
John Price
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Price
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Jan 05, 2024 -

Southern Acura Newport News responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

January 03, 2024

Quick and easy He was very attentive and patient with the whole process. I would definitely recommend him. More

by shatonna.jenkins
Recommend Dealer
Yes
Employees Worked With
Devin Sheldon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Devin Sheldon
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Jan 05, 2024 -

Southern Acura Newport News responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

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